Tight corners. Homeless individuals yelling at me and others.
Chapman E
Customer Reviews for Monroe Chevron
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Make sure the husk is cleaned and the customer has what they ordered There was a mattress in the back No Dollie’s that I order no furniture pads and no utility dollie that I paid for to help me move
Eva CThis location is a gas station/convenience store. The location could be better. However, the clerk, despite being very busy, worked on my reservation and I was happy with the transaction.
WAYNE LClosed but easy drop off
Ceola GIt was an online checkin at dropoff location. The only thing that I would recommend that UHaul do for its customers is to advice them that they have to stop at all agricultural stops on the highway. Nothing was stated in the paperwork that I read, nor were we advised, so consequently we spent an extra 30 minutes being pulled over by them for not going through their checkpoints along the highway.
WALTER SOnly issue was windshield was dirty on the inside. Most noticeable at night with vehicles coming at you.
Karl Sits a gas station, NOT a Uhaul
James HKeys were left in lockbox but weren't confirmed until 4 days later. It was quite concerning and I had to call twice to confirm the drop off.
Megan MThere is no one actually on site. This location is a gas station. There’s no one there to check you out or check you in. They will have to call someone to come to the location in my experience, the person that checked me in added equipment and services to the rental that I didn’t request. They added the insurance that I did not. When I placed my order, I requested a dolly. The location did not have a dolly, yet I was charged for one. U-Haul customer service is of no help. They weren’t able to resolve my issues when I called in repeatedly. They weren’t able to reverse the charges that were on my contract and I did not authorized or request.
Clive MBrakes and front end problem. Front end vibrated very badly.
JOSEPH EN/A
Renicia HI will be disputing the fuel charge I received. Turned it in with as much as I received it with. Dropped a key in a box. No one to review the turn in with. Was a gas station. If someone wanted to discuss the fuel level at turn in dispute could have been avoided. Overall was not an experience that would make me a promoter of your services.
Ryan MIt’s just a drop off, no U-Haul employees. Guy was nice but didn’t really care.
philippe mThis drop off has never been approved yet, so I had to drop off the truck a a UHaul facility down the road from this one
NAOLA R