Customer Reviews for Monticello Mini Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Monticello Mini Storage

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Tracy L.
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Fantastic dealing with our local UHaul. I would definitely recommend to anyone seeking a painless experience when moving.

Christopher B.
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mike K.
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Steven H.
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I just feel like Monticello Mini Storage and it's ownership put forward their best foot in terms of business acumen, industry knowledge, and personal individual customer care. I'm sure I'm not the only person who believes if more American small businesses were run in a manner similar to Monticello Mini Storage, our country would be a better place to live and raise families.

Monica S.
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Michael M.
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Owner was very friendly and great to do business with. I would definitely recommend this location to friends and family.

Sharon R.
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I have never used unable. You are contacting the wrong person.

MIKE T.
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Darrin A.
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glenn J.
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Jeffrey H.
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Tom B.
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Very quick in and out and staff was very friendly.

Joshua L.
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ALFRED R.
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William S.
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Great people to deal with!

Jamie M.
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THOMAS M.
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mark K.
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Derek F.
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Cheryl C.
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Owner is absolutely wonderful! Picked it up on Sunday! Use this place for all your moving needs. You won't be disappointed.

Kathleen R.
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Stephen P.
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Super service provided. Lady went out of her way to assist me in any way she could. Every Uhaul location should take lessons from this woman.

Charles L.
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Michelle W.
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Kathy M.
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Jason W.
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Phillip B.
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Returned truck via app so did not go into facility. Unfortunately location has very poor AT&T cell phone coverage, which made the app fail and I had to do everything a second time.

Scott E.
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Randy C.
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Jeffrey M.
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Great experience and the online rental worked great.

Cynthia C.
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Bruce M.
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DOUG B.
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Don't double bill, was charged a useage rate, a mileage rate and on top of all that , I was expected to fill tank up upon return????????????

Robert J.
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Very awesome people to work with thank you for being open during this pandemic and also being an essential to the community

Frank W.
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Aaron L.
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Customer service was top notch really good took care of me and was fast

Christopher R.
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Chris W.
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Scott M.
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VICKIE M.
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Matthew B.
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Freddy S.
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TRACY H.
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dawn M.
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U hauls were spread over a large lot, next to storage area. We had a difficult time finding which building was the u haul office. Note: it was dark. An illuminated uhaul sigh would have been great.

WENDELL G.
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Doug P.
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David W.
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Nice guy.

Tina W.
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Tina W.
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john G.
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Friendly and helpful. Couldn't ask for a better experience

David C.
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The staff were very helpful and kind. Best UHaul I ever been too.

Dawn W.
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alfred B.
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George F.
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joe G.
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Michael F.
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The uhaul website is terrible. I'll likely never book uhaul again given the website experience I had. It was misleading and uhaul called me only two days before my reservation to pick up a van 45 minutes away from my expected location. Then I had to ask for more miles to compensate for the extra distance. Cannot overstate how terrible website experience was.

Edward F.
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Mike is always very friendly and easy to work with.

william W.
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nothing one of the best places to rent

Ricki W.
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Mark B.
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price for a car dolly 48 bukks seems high,, and no veterans discount, also it would be nice not to completely close the place down for an hour during the middle of the day.. i had my son stranded on the highway about 80 miles south of the uhaul location.. with the motor on the car he was driving overheated with a tons of smoke, being 20 he just pulled over and called me,, i was about 75 miles north of the Uhaul place atthat time,, and i called while driving there found they closed at 1230 ,, ii had to get to them or wait another hour til they reopened after lunch, while my my son would be in the hot weather waiting for me,, i just told them i will hurry up ,, ,, just the anxiety of my kid waiting that extra time on a very hot day just was annoying to me,, seems that policy isnt very customer friendly,,so i floored it to get there..i did make it about 1220 and got the dolly, it worked out fine and it seemed to be good equipment,, thanx

Tab H.
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Tim was extremely helpful. He went above and beyond to help me with travel arrangements

Jeff B.
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randy G.
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Sandra L D.
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Nia T.
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Natalee F.
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Robin H.
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Bobby B.
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Just keep doing excellent service like u do

WENDELL G.
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The staff t (he lady and the gentleman) were very accommodating, I had to extend the use of my rental and they stayed in touch with me regarding my extension and we're very helpful.

James A.
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Keith K.
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David B.
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Wow, this place was great to work with!! Super friendly, prompt, everything about the experience was far beyond my expectations. I normally skip surveys but made this exception just to express my appreciation for great service which has become very hard to find.

Melissa W.
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Great job. Text reminders were very helpful

Sherri P.
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Richard P.
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Friendly and knowledgeable staff.

Jason H.
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Leo K.
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Cab was dirty and had bad smell. Cargo space had a slippery slime on the floor.

richard Lynn C.
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martin Y.
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Thomas S.
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I always get great service at this location!

freddy S.
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patricia H.
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nancy C.
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Tim went out of his way to help. Wish there were more people in the world like him.

Melissa W.
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24/7 drop off worked out great. This was the first time I checked out using the app. Now that I know how to do it, it will be easy the next time I use this service. Overall, very good experience.

Thomas G.
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We had a problem. We determined that the 26 ft truck was not big enough for us. Tim, the owner, went out of his way to help us rent an additional 6x12 trailer and pick it up after hours. Great guy. Saved the day for us.

Chris S.
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DEANNA P.
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Gavin H.
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Robert F.
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I don't necessarily think that it was the locations fault, but while in transit I drove through a down pour of rain and all of my belongings which were in the UHAUL Trailer got wet. I just hope none of my electronics were damaged from the water.

EMIL G.
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Hunter M.
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Robert M.
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I would like to know why I was charged an extra $12.75 on the unit.

Kevin P.
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Not sure they already have great service and good equipment

GEORGE W.
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Always friendly and helpful. Could not ask for more.

Kaye L.
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Very friendly, accomdating, and helpful... Great place to do business!

James A.
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elwood K.
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john G.
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corey M.
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Stanley F.
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No reviews have been submitted for this location.

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