Customer Reviews for Monticello Towing

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Monticello Towing

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Jerald B. on

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The owner was polite, helpful, efficient and prompt. I will always go there.

Regina H. on

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Mr.Ray has good customer service

Leamon L R. on

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Customer did not leave a comment.

PATRICIA W. on

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Not a safe location, has no office , spiders crawling all over.

Sonya C. on

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This place was absolutely unreal-like something out of a movie. We picked the truck up on a 24/7 deal as there is only one person managing the "office," and he couldn't be there. Office was a gross single wide trailer that looked like a tornado had been through it. There was a large moldy mattress in the entrance, dirt and junk everywhere. The key drop off box was infested with active wasp nests. This location wasn't our choice. Uhaul made us drive 40 miles away from our pickup choice with only 24 hours notice. This whole thing was terrible!

RICK M. on

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Rick S. on

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Sharne K. on

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Eric L J. on

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Had very bab issues with uhal

rondel B. on

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JOYCE A. on

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Thomas B. on

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Marvin L. on

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Joe Ann W. on

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If I had known how this place looked I would have never gone there to rent anything. My wife was scared to get out and go in. It was dark, dirty and down right freaky. The owner was nice but that is the only good thing about the place.

Mike M. on

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The folks were flexible and helpful and the equipment was good. They don't have pads or other stuff, which worked out OK. Someone left the windows open on the truck and there were literal pools of water in the pull handle wells of both doors.

CHRISTINE C. on

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ARTHURENE M. on

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JOHN Z. on

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the pickup location was in a trailer, in the back of the woods. It was absolutely disgustingly dirty.

kirra G. on

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DIRK H. on

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The location I picked up the truck from was filthy. It was a mans dilapidated house that should have been condemned. It was absolutely filthy. I had to go inside to do paperwork. Unfortunately, his computer didn't work. I spent over an hour at this location waiting for him to figure out a way to do the paperwork. He hand wrote it. His house was filled with smoke and smelled like cat urine. It was incredibly unnerving and I did not feel comfortable at all. I was about 5 seconds away from leaving without the trailer, but there was no other place around there where i could get the trailer. I would like a refund for this rental.

Dorcas H. on

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One back light was out

DAVID V. on

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HAL L. on

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Overall a good experience although @ 79cents a mile kind of expensive for longer trips. Fortunately my trip was only 25 miles...

AMY M. on

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LORI S. on

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Very friendly and helpful staff!

Larry H. on

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ZACHARY C. on

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They were very helpful with unloading my car.

ROBERT L. on

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This is the second time I rented from Four Points. I am very pleased with the service...I highly recommend. Thanks.

WENDY K. on

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Michelle was very helpful and courteous!!

Josh D. on

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MARJORIE W. on

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JODIE B. on

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They had no idea that I was picking up. They also had no system set up - they wrote all my info on the back of a piece of paper, including credit card. When I returned it they again had no system and couldnt give me a receipt.

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Marisa was incredibly helpful and informative. She is an outstanding person and really understands customer service. She was a pleasure to deal with.