The location is in the middle of nowhere out of someone's house. It is not someplace that I would send anyone by themselves. The representative hooked up the trailer and pulled it onto the main road and then left the property. We had to watch YouTube videos to figure out how to get my vehicle onto the trailer and secure it, We found out halfway on our trip home that it in fact wasn't secured properly so we had to stop and re-do it. I would have appreciated more guidance from the representative.Elizabeth L.
Customer Reviews for Monticello Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.KEVIN B.
Customer did not leave a comment.terry S.
Customer did not leave a comment.MELINDA F.
Customer did not leave a comment.William H.
Customer did not leave a comment.Jayne W.
My Tallahassee reservation for a 5 x 8 trailer made almost 3 weeks prior with online sign in with drivers license registration was given to somebody else; no trailer available anywhere in Tallahassee, was told that a 5x8 trailer was available in Greenville 40 miles each away. Drove over 80 miles to pick up my reserved Trailer. Horrible experience as I was not notified my reservation had been cancelled.Richard S.
Seems to be a bad area of town tho . The man Ray was very helpful and resourceful.tina N.
Customer did not leave a comment.JEFFERY C.
Was sent here due to a mistake by uhaul of renting my reserved trailer to someone else. This location got me out of a pinch due to Uhaul's mistake.Ryan A.
Customer did not leave a comment.TJ N.
Customer did not leave a comment.Benny T.
The owner was polite, helpful, efficient and prompt. I will always go there.Jerald B.
Mr.Ray has good customer serviceRegina H.
Customer did not leave a comment.Leamon L R.
Not a safe location, has no office , spiders crawling all over.PATRICIA W.
This place was absolutely unreal-like something out of a movie. We picked the truck up on a 24/7 deal as there is only one person managing the "office," and he couldn't be there. Office was a gross single wide trailer that looked like a tornado had been through it. There was a large moldy mattress in the entrance, dirt and junk everywhere. The key drop off box was infested with active wasp nests. This location wasn't our choice. Uhaul made us drive 40 miles away from our pickup choice with only 24 hours notice. This whole thing was terrible!Sonya C.
Customer did not leave a comment.RICK M.
Customer did not leave a comment.Rick S.
Customer did not leave a comment.Sharne K.
Had very bab issues with uhalEric L J.
Customer did not leave a comment.rondel B.
Customer did not leave a comment.JOYCE A.
Customer did not leave a comment.Thomas B.
Customer did not leave a comment.Marvin L.
If I had known how this place looked I would have never gone there to rent anything. My wife was scared to get out and go in. It was dark, dirty and down right freaky. The owner was nice but that is the only good thing about the place.Joe Ann W.
The folks were flexible and helpful and the equipment was good. They don't have pads or other stuff, which worked out OK. Someone left the windows open on the truck and there were literal pools of water in the pull handle wells of both doors.Mike M.
Customer did not leave a comment.CHRISTINE C.
Customer did not leave a comment.ARTHURENE M.
the pickup location was in a trailer, in the back of the woods. It was absolutely disgustingly dirty.JOHN Z.
Customer did not leave a comment.kirra G.
The location I picked up the truck from was filthy. It was a mans dilapidated house that should have been condemned. It was absolutely filthy. I had to go inside to do paperwork. Unfortunately, his computer didn't work. I spent over an hour at this location waiting for him to figure out a way to do the paperwork. He hand wrote it. His house was filled with smoke and smelled like cat urine. It was incredibly unnerving and I did not feel comfortable at all. I was about 5 seconds away from leaving without the trailer, but there was no other place around there where i could get the trailer. I would like a refund for this rental.DIRK H.
One back light was outDorcas H.
Customer did not leave a comment.DAVID V.
Overall a good experience although @ 79cents a mile kind of expensive for longer trips. Fortunately my trip was only 25 miles...HAL L.
Customer did not leave a comment.AMY M.
Very friendly and helpful staff!LORI S.
Customer did not leave a comment.Larry H.
They were very helpful with unloading my car.ZACHARY C.
This is the second time I rented from Four Points. I am very pleased with the service...I highly recommend. Thanks.ROBERT L.
Michelle was very helpful and courteous!!WENDY K.
Customer did not leave a comment.Josh D.
Customer did not leave a comment.MARJORIE W.
They had no idea that I was picking up. They also had no system set up - they wrote all my info on the back of a piece of paper, including credit card. When I returned it they again had no system and couldnt give me a receipt.JODIE B.
Marisa was incredibly helpful and informative. She is an outstanding person and really understands customer service. She was a pleasure to deal with.