Customer Reviews for Montrose Auto Clinic
(U-Haul Neighborhood Dealer)

224 reviews

5801 W Montrose Ave   Chicago, IL 60634

(708) 831-6484

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 3 pm
  • Sun: 9 am - 2 pm

Services at this Location:

Contact Us

(708) 831-6484

5801 W Montrose Ave
Chicago, IL 60634

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 3 pm
  • Sun: 9 am - 2 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

It's never a had bad experience Bob and rigo go above and beyond @Montrose Plus I was able to get my oil change at the same time they had my car ready when I came back Knock two birds with one stone

Christophe C. 
Rating:
1.0

I did not like the service the man Rico was trying to over charge me I will go here again and the other guy tried to charge me 25.00 because some leaves were in the back of the van that wassa

Giukemia W. 
Rating:
1.0

I was overcharged on the missing gasoline. I reurned it with about 10 gallons less and I was charged over $80 for that.

Marc J. 
Rating:
5.0

Very nice people they do the best to get you in and out and they always try to have the equipment here when they can

ROBERT Y. 
Rating:
5.0

Fantastic vehicle and great customer service!

Miroslaw P. 
Rating:
5.0

Excellent customer service at this location

JOSE C. 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO V. 
Rating:
5.0

Very helpful gentleman.

Michele B. 
Rating:
1.0

Customer did not leave a comment.

Juliannie R. 
Rating:
1.0

Customer did not leave a comment.

Shean Ica C. 
Rating:
5.0

Very friendly staff and very accommodating made me feel like I was part of the Family

Milagros T. 
Rating:
5.0

One of the nicest U-Haul‘s I've been to they try the bus when mistakes are made to help you out one customer got upset because her truck the previous renter wrecked it there was nothing that Montrose Auto U-Haul could do but they did try but the customer still upset

ROBERT Y. 
Rating:
5.0

Nice location friendly people I recommend them very highly they do their best to get you in your truck and out they work hard to make sure there's a truck here for you they do the best they can

ROBERT Y. 
Rating:
5.0

Nice people some people don't understand how it works if the trucks not here it's not Montrose Auto or U-Haul's fault we don't place the reservations they do try to work with you they get upset when there's things that goes wrong but if they can't control it it's nothing they can control but they do try to work with you if something does go wrong

Christophe C. 
Rating:
5.0

Customer did not leave a comment.

Sharon H. 
Rating:
5.0

Customer did not leave a comment.

simo M. 
Rating:
5.0

Customer did not leave a comment.

juan J. 
Rating:
5.0

Customer did not leave a comment.

Jennifer Z. 
Rating:
5.0

Customer did not leave a comment.

jose D. 
Rating:
5.0

Customer did not leave a comment.

Alberto F. 
Rating:
5.0

Very helpful and informative. Will be the first to consider on my next move

MONICA R. 
Rating:
5.0

Fast and easy service, booked the night before and was able to do everything a lot earlier and it was a quick in and out. Would def give this place five stars.

Monica G. 
Rating:
1.0

i made reservations week earlier for location walking distance from my home. When I came to pickup a truk they told me "they don't have truck for me and I should go to different location witch was a few miles from this store. I had to take Uber to go to another location where they had truck. never again!

Piotr K. 
Rating:
5.0

Customer did not leave a comment.

Abdelhalim T. 
Rating:
3.0

According to the roadside assistance folks just outside of Salt Lake City, the folks at pick up should have instructed us to twist the safety chains to shorten them when we hooked up. Luckily, even too long and loose, they did their job and neither our vehicle or the trailer ended up in a ditch alongside I84. But it was a close thing.

Clark S. 
Rating:
5.0

Great place great personality

ROBERT Y. 
Rating:
5.0

Customer did not leave a comment.

Mariela G. 
Rating:
5.0

Thank you for all your help you were very friendly and very helpful in explaining everything I need to know thank you very much Number One U-Haul dealer and mechanic shop

ROBERT Y. 
Rating:
5.0

Very friendly people We're definitely recommend them for U-Haul and Mechanic shop

ROBERT Y. 
Rating:
1.0

Unbelievably rude owner, threatened to tow me because I parked in their lot which they failed to tell me was not permitted.

LUKE P. 
Rating:
5.0

If there was a way to verify your license electronically beforehand And have only the verification live in the system rather than as a photocopy that would be great

Andrew W. 
Rating:
5.0

Give a specific time the office close to except the truck returns.

Venita L. 
Rating:
5.0

Very very nice people they try to get you in and try to get you out very fast I do all my renting there you'll like it try it

ROBERT Y. 
Rating:
5.0

Customer did not leave a comment.

derrick A. 
Rating:
4.0

Customer did not leave a comment.

Javed S. 
Rating:
5.0

Customer did not leave a comment.

DAVID W. 
Rating:
5.0

The truck had to be brought back because every time we pressed on the breaks the truck would accelerate then jerk stop. Wasn't comfortable driving what seemed to be a truck that needed Maintaince. We use uhaul very often and this was our first experience like this.

Ashley R. 
Rating:
5.0

Customer did not leave a comment.

Brianna F. 
Rating:
5.0

No recommends. Very pleased with the location and ease of pick up and return.

DONICIO S. 
Rating:
5.0

Customer did not leave a comment.

Ryan K. 
Rating:
5.0

Customer did not leave a comment.

Guam T. 
Rating:
5.0

Staff at Montrose Auto were friendly, polite & efficient.

Colleen Reppen S. 
Rating:
5.0

Very friendly people and helpful as well.

Kim O. 
Rating:
5.0

thanks for making it so easy to rent! it was the least stressful part of my move!

Jose A. 
Rating:
5.0

You are doing great!!!

Carmen F. 
Rating:
5.0

It's a small garage and the folks who run it are very accommodating and friendly. I always rent my U-Haul vehicles from this location!

Steve M. 
Rating:
5.0

The gentleman I worked with was awesome. Super friendly and very helpful. He had me in and out quickly which I appreciated.

Gene L. 
Rating:
5.0

Very easy drop off! Friendly and professional!

Steven B. 
Rating:
4.0

Ok

jan K. 
Rating:
5.0

Nice people friendly people nice mechanic shop

ROBERT Y. 
Rating:
5.0

Customer did not leave a comment.

Arleth V. 
Rating:
5.0

Customer did not leave a comment.

Blanca V. 
Rating:
5.0

Customer did not leave a comment.

Bill D. 
Rating:
5.0

They are very friendly people

Gerardo D. 
Rating:
5.0

The manager who checked us in was absolutely the best. He checked everything out and couldn't have been friendlier! Next time we need U Haul in Chicago I'm going there! A great representative of your brand!

Jay W. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

nael L. 
Rating:
5.0

There was an empty Powerade bottle and a Crate and Barrel box in the cab, I'm assuming from the previous renter - It takes 5 min to take a Clorox wipe and wipe down the cab and discard any rubbish left behind. I shouldn't have to clean up from someone else, I'm the paying customer. The amount of gas upon pick up was weird; it was a quarter past half tank upon pick up so I had to guess how much money to put in the truck when gassing up. If it were always kept at full, I would just fill it up until it was full again and not have to throw some in and “hopefully this is enough” it. Pick up and drop off were simple and straight forward. I would use this location again, my experience wasn't a make it or break it, I was just not very excited to see all that.

Tracy Y. 
Rating:
4.0

Customer did not leave a comment.

michael R. 
Rating:
5.0

Customer did not leave a comment.

alex Z. 
Rating:
5.0

Customer did not leave a comment.

Vladislav K. 
Rating:
5.0

I have your car worked on and pick up a U-Haul really nice people friendly Highly recommend it

ROBERT Y. 
Rating:
5.0

Customer did not leave a comment.

Iliyan G. 
Rating:
4.0

Great place friendly.

EDWIN V. 
Rating:
5.0

Keep up the personalized attention and positive attitude.

Jarvis B. 
Rating:
5.0

Customer did not leave a comment.

Doug K. 
Rating:
5.0

Always a great experience friendly and helpful staff

David R. 
Rating:
5.0

Customer did not leave a comment.

Phil S. 
Rating:
5.0

Customer did not leave a comment.

Roy F. 
Rating:
5.0

Customer did not leave a comment.

Bernice H. 
Rating:
5.0

They very friendly staff

sissiblissi D. 
Rating:
5.0

Very friendly

Kevin D. 
Rating:
5.0

Customer did not leave a comment.

Cindy O. 
Rating:
5.0

Very nice people, caring and helpful.

lukas H. 
Rating:
5.0

Let people know they are open on sunday

David R. 
Rating:
5.0

This location has the best group of people I've had the please do rent from. They are Polite , friendly and make you feel comfortable and welcome to do business with.

Marc M. 
Rating:
5.0

Customer did not leave a comment.

Mohammad S. 
Rating:
5.0

Customer did not leave a comment.

Juan R. 
Rating:
4.0

The pickup location was great as always. But thevehicle checkin was not working online and when i returned the van the web site was down so i couldn't turn it in via website. Just happy the owner was there to see the vehicle and told me to lock it up an put key in drop box.

David R. 
Rating:
4.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Friendly staff and great price

FAY S. 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
4.0

Always a great experience no problem with vsm or personnel

David R. 
Rating:
5.0

Customer did not leave a comment.

Meghan B. 
Rating:
4.0

Great experience no problem quick service

David R. 
Rating:
5.0

Very friendly, easy and good service.

Ana G. 
Rating:
5.0

Very professional and caring service - Thank You Montrose Auto Clinic

Tomasz W. 
Rating:
5.0

Customer did not leave a comment.

Erin Y. 
Rating:
5.0

Again rented a uhaul Rigo was an amazing representative go see him he is very knowledgeable what my need are

Carmelo A. 
Rating:
5.0

Always have what I want since I seen they had the pick up it my go to place for rentals

Carmelo A. 
Rating:
5.0

Very nice and friendly place to rent a U-Haul and get your car done at the same time good mechanic shop

ROBERT Y. 
Rating:
5.0

Really I use them a lot it's really a nice nice U-Haul the people are very friendly and helpful they tried to do the best they can to make your move as easy as possible

ROBERT Y. 
Rating:
5.0

The heat on the van was close to useless. I don't know if it is the design, or if it needs repairs?

Amy W. 
Rating:
1.0

No one wore a mask, old water bottles were in the truck (sick!) especially during a pandemic! And the truck gas was below what they claimed when i picked it up— gas light was on and i needed to get gas immediately. Very disappointed. The woman who helped me as nice thou.

Mary Pat G. 
Rating:
4.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

Good people friendly people good mechanic shop also

ROBERT Y. 
Rating:
5.0

Getting the keys were a bit confusing but other than that it was seamless. Everyone was very helpful and even offered to help us back the truck up.

Nathaniel G. 
Rating:
5.0

Very easy and smooth transaction

Maurice D. 
Rating:
4.0

Customer did not leave a comment.

Marlon F. 
Rating:
5.0

Nice U-Haul nice People that work there a very friendly good mechanic shop Also

ROBERT Y. 
No reviews have been submitted for this location.

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