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Justina G
Customer Reviews for Montville Moving LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When a customer reserves a truck with dollys and blankets for a Sunday when the office is closed, there should be a notification that the dollys and blankets will not be available, so the customer can make other arrangements. Lost an hour of my rental running to Home Depot to rent an appliance dolly, and damaged my furniture with the lack of blankets. Totally unsatisfied with this location.
David CEverything went great
KURT KVan is reving high. Burnt over half a tank in 20 or so miles with very light load. The guy was really nice and easy to work with but the truck needs some love.
Jon SYou guys were awesome :)
NEERAJ SEnded up being nearly twice as expensive as I thought it would be with fees that were not mentioned earlier
Joshua HU-Hual drop off location , in a junk yard area. It was difficult to figure out if it was an actual drop-off location. Old cars , trash everywhere and not a welcoming place. Office was in a trailer/container . 2 gentleman we’re present in the area outside but didn’t acknowledge if I needed help or etc . I didn’t feel safe because the environment.
Polonia ACustomer service is excellent, thank you for making things easy
GEORGE DVehicle was not maintained. Door gasket falling off keeping the drivers side door from closing properly. The business owner and staff were great. Location is convenient.
EDWARD LAlways great renting from this location 👍👍👍
JAMES LReserved a truck online at your Boonton location. Even called the store to confirm I was all set. Went to pick up the truck on Sunday morning, only to find the key box empty. After waiting 25 minutes to get a customer service rep on the phone, we ended up having to start a new reservation at another location. For background, this was supposed to be a highly coordinated effort. I was picking up a piece of furniture at a friends house (where they held time in their busy day to help load it into the truck). I also had another friend waiting at my apartment to help me unload and put it back together. And, I got a sitter for my six year old since the trucks don't have a back seat. By the time I got to Montville, it was well over an hour after the planned start of my reservation, inconveniencing me, my friends and my wallet (I had to extend the babysitters hours).
Liza AGreat staff, easy to find vehicles and drop off keys There were a few cardboard boxes left in my U-Haul when I picked it up, other than that it was perfect!
Michael CThere was NO personnel at this location. That’s why I checked “no.”
Peter JThe vehicle was dirty and the pricing was deceiving. The fact that a bill was not generated until pickup was misleading at the very least due to the exorbitant amount charged per mile. U-Haul needs to be more upfront with pricing and take better care to clean the inside of the vehicles before use
HUSAM SAlways great 👍
JAMES LWe tried to get a UHaul in East Rutherford but were told to call corporate and arrange for a trip south to DC. Otherwise Montville gave us two blankets And Falls Church expedited the return. Thanks.
patrick kBob or rob excellent representative hell me above and beyond.. please consider the person .
NANCY ZAlways great service 👍👍👍
James LEverything about it was amazing. I love this location. Convenient, Great staff !!!!
Kenneth Kdrop off location was very accommodating and helpful 10 out of 10 thank you to everyone
Romelia RTruck said due for oli change
Mitch GThe gentleman was “too old” (his words) to help my son-in-law hook the trailer up to the hitch, so he did it himself… which did end up hurting his back. If I had gone by myself, I would have never been able to hook it up, or would he have done it because I’m a female??
Judy SThe location was unhelpful and the pick up/ drop off boxes were in a poor condition and not well marked.
Joseph FNo one was at the office and lost more than an 1 hour running around. That wasn't very nice.
German SThe app was the worst part of the experience. It took over 25 minutes to check out, and nearly 45 to check the truck back in. Nothing on the app loaded properly, and it was not due to cell coverage. The app was barely functional; it took several minutes to move from one section to another, photos wouldn’t load or let me proceed. Terrible experience.
Michael MApp to return was difficult to process.
Andaline MTerrible parking situation, there is barely any room to turn around and back it in, there was literally 1 spot left; if anyone had parked there, I would not have been able to drop off the u-Haul.
Sean CVery easy process!
Kyong TItem available and ready for pick up. Hassle free and easy to pick up and return. Friendly service !
Skylar SAll good
STEVE SBob is awesome. Very helpful and friendly. Highly recommend this location. Thank you.
George DI was bumped to this location as my original reservation, at another location, was unable to be filled!
Craig WPick up location was fantastic, gentleman that took care of me was great. Please thank him for me. Truck was fine except the fan for A/C did not work. It was 90 on Saturday did not make for pleasant time in truck. Other that that all was good
Mark HI left the truck outside a gate and gave the keys to someone behind the gate that did speak English and did not work for UHaul Very sketchy place
MARIO SWhen a customer declines the accidental coverage respect the choice and not add charges to the bill anyways. This is extremely disrespectful and could prevent return business with your company.
QUO-KISHA SRent hitches
Gary GMy only complaint about the whole process was that the mileage on the printed agreement did not match the mileage on the truck by 90 miles! I was able to upload the actual mileage when I looked over the truck before we began driving, but then on the back end when we went to turn it in, my credit card was charged for that 90miles +tax. While you did ultimately refund it - I had to call in and contest the charge, which took more of my time. I honestly feel that due to these two issues, some of our cost should be refunded. It took more of my time, because things on Uhual's end weren't done correctly. Ultimately though, I love Uhual and think it is reasonably priced and the trucks are great. I will definitely use them again in the future.
Andrea SEverything was great!
Bryan MUsed U-Haul twice this week two different locations same drive and this U-Haul location was almost double in cost
JUSTIN NGreat service and easy pick up / return
Richard G