Customer Reviews for Montville Moving LLC
(U-Haul Neighborhood Dealer)

980 reviews

144 Main Rd   Montville, NJ 07045
(Rte 202)

(973) 334-8978

Office Hours

  • Mon-Fri: 7 am–5 pm
  • Sat: 7 am–12 pm
  • Sun: 8 am–11 am

Services at this Location:

Contact Us

(973) 334-8978

144 Main Rd
Montville, NJ 07045
(Rte 202)

Services at this Location:

Office Hours

  • Mon-Fri: 7 am–5 pm
  • Sat: 7 am–12 pm
  • Sun: 8 am–11 am
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Steven G 
Rating:
3.0

Customer did not leave a comment.

Ahmed G 
Rating:
1.0

Reserved a truck online at your Boonton location. Even called the store to confirm I was all set. Went to pick up the truck on Sunday morning, only to find the key box empty. After waiting 25 minutes to get a customer service rep on the phone, we ended up having to start a new reservation at another location. For background, this was supposed to be a highly coordinated effort. I was picking up a piece of furniture at a friends house (where they held time in their busy day to help load it into the truck). I also had another friend waiting at my apartment to help me unload and put it back together. And, I got a sitter for my six year old since the trucks don't have a back seat. By the time I got to Montville, it was well over an hour after the planned start of my reservation, inconveniencing me, my friends and my wallet (I had to extend the babysitters hours).

Liza A 
Rating:
5.0

Great staff, easy to find vehicles and drop off keys There were a few cardboard boxes left in my U-Haul when I picked it up, other than that it was perfect!

Michael C 
Rating:
5.0

Customer did not leave a comment.

John C 
Rating:
5.0

Customer did not leave a comment.

SHEREE S 
Rating:
5.0

There was NO personnel at this location. That’s why I checked “no.”

Peter J 
Rating:
3.0

The vehicle was dirty and the pricing was deceiving. The fact that a bill was not generated until pickup was misleading at the very least due to the exorbitant amount charged per mile. U-Haul needs to be more upfront with pricing and take better care to clean the inside of the vehicles before use

HUSAM S 
Rating:
5.0

Always great 👍

JAMES L 
Rating:
5.0

We tried to get a UHaul in East Rutherford but were told to call corporate and arrange for a trip south to DC. Otherwise Montville gave us two blankets And Falls Church expedited the return. Thanks.

patrick k 
Rating:
5.0

Customer did not leave a comment.

TAYLOR W 
Rating:
5.0

Bob or rob excellent representative hell me above and beyond.. please consider the person .

NANCY Z 
Rating:
5.0

Always great service 👍👍👍

James L 
Rating:
5.0

Everything about it was amazing. I love this location. Convenient, Great staff !!!!

Kenneth K 
Rating:
5.0

drop off location was very accommodating and helpful 10 out of 10 thank you to everyone

Romelia R 
Rating:
3.0

Truck said due for oli change

Mitch G 
Rating:
5.0

Customer did not leave a comment.

John C 
Rating:
5.0

Customer did not leave a comment.

James L 
Rating:
3.0

Customer did not leave a comment.

Noah B 
Rating:
2.0

The gentleman was “too old” (his words) to help my son-in-law hook the trailer up to the hitch, so he did it himself… which did end up hurting his back. If I had gone by myself, I would have never been able to hook it up, or would he have done it because I’m a female??

Judy S 
Rating:
1.0

The location was unhelpful and the pick up/ drop off boxes were in a poor condition and not well marked.

Joseph F 
Rating:
5.0

Customer did not leave a comment.

Louis W 
Rating:
3.0

Customer did not leave a comment.

James P 
Rating:
4.0

Customer did not leave a comment.

Swaroop P 
Rating:
5.0

Customer did not leave a comment.

Raymond L 
Rating:
5.0

Customer did not leave a comment.

Sergey R 
Rating:
5.0

Customer did not leave a comment.

Louise K 
Rating:
3.0

No one was at the office and lost more than an 1 hour running around. That wasn't very nice.

German S 
Rating:
4.0

Customer did not leave a comment.

Mark V 
Rating:
5.0

Customer did not leave a comment.

Louise K 
Rating:
5.0

Customer did not leave a comment.

John C 
Rating:
1.0

Customer did not leave a comment.

GOKHAN O 
Rating:
3.0

The app was the worst part of the experience. It took over 25 minutes to check out, and nearly 45 to check the truck back in. Nothing on the app loaded properly, and it was not due to cell coverage. The app was barely functional; it took several minutes to move from one section to another, photos wouldn’t load or let me proceed. Terrible experience.

Michael M 
Rating:
4.0

Customer did not leave a comment.

Tracy D 
Rating:
5.0

Customer did not leave a comment.

Diane T 
Rating:
5.0

Customer did not leave a comment.

John C 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R 
Rating:
5.0

Customer did not leave a comment.

John C 
Rating:
5.0

Customer did not leave a comment.

Michael E 
Rating:
5.0

Customer did not leave a comment.

Michael W 
Rating:
3.0

App to return was difficult to process.

Andaline M 
Rating:
5.0

Customer did not leave a comment.

Michael D 
Rating:
5.0

Customer did not leave a comment.

Gary P 
Rating:
5.0

Customer did not leave a comment.

Louise K 
Rating:
5.0

Customer did not leave a comment.

Marc D 
Rating:
3.0

Customer did not leave a comment.

JACQUI P 
Rating:
5.0

Customer did not leave a comment.

YOLANDA F 
Rating:
3.0

Terrible parking situation, there is barely any room to turn around and back it in, there was literally 1 spot left; if anyone had parked there, I would not have been able to drop off the u-Haul.

Sean C 
Rating:
5.0

Very easy process!

Kyong T 
Rating:
5.0

Customer did not leave a comment.

Joan T 
Rating:
5.0

Customer did not leave a comment.

Marc D 
Rating:
5.0

Item available and ready for pick up. Hassle free and easy to pick up and return. Friendly service !

Skylar S 
Rating:
4.0

Customer did not leave a comment.

THOMAS B 
Rating:
5.0

All good

STEVE S 
Rating:
5.0

Bob is awesome. Very helpful and friendly. Highly recommend this location. Thank you.

George D 
Rating:
3.0

I was bumped to this location as my original reservation, at another location, was unable to be filled!

Craig W 
Rating:
5.0

Customer did not leave a comment.

Mark H 
Rating:
5.0

Customer did not leave a comment.

Bryan M 
Rating:
5.0

Customer did not leave a comment.

Douglas B 
Rating:
3.0

Customer did not leave a comment.

Shaun K 
Rating:
4.0

Customer did not leave a comment.

Raul M 
Rating:
5.0

Pick up location was fantastic, gentleman that took care of me was great. Please thank him for me. Truck was fine except the fan for A/C did not work. It was 90 on Saturday did not make for pleasant time in truck. Other that that all was good

Mark H 
Rating:
1.0

I left the truck outside a gate and gave the keys to someone behind the gate that did speak English and did not work for UHaul Very sketchy place

MARIO S 
Rating:
4.0

When a customer declines the accidental coverage respect the choice and not add charges to the bill anyways. This is extremely disrespectful and could prevent return business with your company.

QUO-KISHA S 
Rating:
3.0

Customer did not leave a comment.

louis f 
Rating:
4.0

Customer did not leave a comment.

Miriam L 
Rating:
5.0

Customer did not leave a comment.

Najla K 
Rating:
5.0

Rent hitches

Gary G 
Rating:
5.0

My only complaint about the whole process was that the mileage on the printed agreement did not match the mileage on the truck by 90 miles! I was able to upload the actual mileage when I looked over the truck before we began driving, but then on the back end when we went to turn it in, my credit card was charged for that 90miles +tax. While you did ultimately refund it - I had to call in and contest the charge, which took more of my time. I honestly feel that due to these two issues, some of our cost should be refunded. It took more of my time, because things on Uhual's end weren't done correctly. Ultimately though, I love Uhual and think it is reasonably priced and the trucks are great. I will definitely use them again in the future.

Andrea S 
Rating:
5.0

Everything was great!

Bryan M 
Rating:
3.0

Used U-Haul twice this week two different locations same drive and this U-Haul location was almost double in cost

JUSTIN N 
Rating:
5.0

Great service and easy pick up / return

Richard G 
Rating:
5.0

Customer did not leave a comment.

EDWARD B 
Rating:
3.0

Customer did not leave a comment.

terri m 
Rating:
5.0

Customer did not leave a comment.

David C 
Rating:
5.0

Customer did not leave a comment.

James L 
Rating:
3.0

Paid For 2 Days , , Only used 1 Day , 1 24 Hr Period , Credit on Amex ??

David E 
Rating:
4.0

Customer did not leave a comment.

miriam l 
Rating:
5.0

Easy to pick up and drop back off here. The trailer did it's job as expected and I will not hesitate to use them again when needed.

Gordon M 
Rating:
5.0

Customer did not leave a comment.

James L 
Rating:
5.0

Customer did not leave a comment.

James L 
Rating:
2.0

Very strange. Barely spoke to me and took the key and said you’ll receive an email.

Mark B 
Rating:
5.0

Customer did not leave a comment.

John C 
Rating:
5.0

Customer did not leave a comment.

James L 
Rating:
2.0

Owner was a little rude and it feels like I was over charged but over it rental served it’s job.

JOSE M 
Rating:
5.0

Customer did not leave a comment.

melissa l 
Rating:
5.0

Customer did not leave a comment.

James L 
Rating:
5.0

Customer did not leave a comment.

James L 
Rating:
4.0

My reservation was changed to this location. I had reserved an appliance dolly but none were available. This made my move much more difficult. Otherwise check-in, return and extending my rental was easy.

James M 
Rating:
5.0

Customer did not leave a comment.

Yaroslaw S 
Rating:
5.0

Customer did not leave a comment.

James L 
Rating:
5.0

Customer did not leave a comment.

Robert T 
Rating:
5.0

Customer did not leave a comment.

James L 
Rating:
5.0

Clearer instructions on where to drop off outside hours and parking outside gate is taken up,had to go inside adjacent business to ask for instructions

Thomas H 
Rating:
5.0

Customer did not leave a comment.

James L 
Rating:
5.0

Customer did not leave a comment.

James L 
Rating:
3.0

Lower the prices

James K 
Rating:
5.0

Customer did not leave a comment.

John C 
Rating:
5.0

Great service every time!

John C 
Rating:
5.0

Customer did not leave a comment.

MAYANK B 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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