Customer Reviews for Montville Moving LLC

Great people at pick up point trailer worked well

The people were very nice!

Better customer service.

Not much to improve. You did it right the first time! Initially I booked a cargo van for Saturday 12/5. Weather report was 87% chance of rain. Not good to move personal belongings in the rain. I called to cancel and asked if I can switch days to Sunday 12/6. They agreed and made the switch. No penalty, No cancellation fee. Nothing but good customer service. Picked the van up Sunday and Jim was extremely helpful. He was pleasant, professional and upbeat. So many people are in such foul moods these days. Moving isn't a fun experience, however this U-Haul location made my rental seamless and stress free. I might need to rent the van again, due to moving date changes. Can't wait :) Also, there were NO hidden costs and NO add-on surprises. At my age I don't like surprises!!! LoL

Very helpful, professional

Rob was a great Uhaul agent. He had me in and out within minutes and he was super friendly. I would do business with your establishment again.

Great service

Bob and John were outstanding and communicated very well with me. I'm a bit ashamed to admit that when I pulled up to and found the location to be a salvage yard my expectations were low. I was so wrong! Bob welcomed me and gave me plenty of information and quickly rented me a van that worked out well for my family's needs. I highly recommend them and will go beach again!

It was easy to get to and everything went well ,i would recommend U'Haul to my friends.

Nothing! Quick pick up and drop off! Great experience

THIS DEALER WAS THE BEST

I am very sure I declined the insurance coverage in the reservation. I did not double check the contract when I picked-up the vehicle that included $14.00 insurance. I wish I knew if it was my mistake or if it was added. If my mistake - then the location was excellent and very pleasent experience. These mistake would be avoided with a better U-haul reservation website. I had to go back and forth with multiple locations and times to find the correct equipment.

The owner was very helpful. Great place

Made the return process as easy as it could be. Very helpful

I didn't get a call to check in. Was a pain to have my husband pick up the car, we had to get 2 people to verify him. I understand security but what are the chances that a stranger is going to pick up my vehicle at that time? It was a bit annoying.

I have used this place more than once. They are excellent to deal with.

Keep pick up location close to original site not have to drive around a state to get one then have to drive way out of your way to drop it off.

Nothing every one was polite

I reduced my rating of this location to 3 stars because I was charged $8 for a “Safe Tow” insurance policyholders I did not want, or agree to accept. On my first rental I declined everything on my reservation online, and then was asked at the time of rental...”you want the Safe Tow coverage, right?” I said no, and did not get the charge. I rented again just a few days later and again declined everything online. When I picked up the trailer there was a “just like the previous rental” conversation and off I went. I dropped off the rental after hours and received my closed out invoice next day with the unwanted $8 coverage. I immediately emailed my issue about the charge and it was completely ignored. I am now calling AMEX to dispute the charge, and will file a small claim action if necessary over a BS $8 charge that is pushed on customers. Nice guy, good location, but I refuse to pay this BS charge.

perfect experience

work harder to have equipment closer to the location requested. Both assigned locations were more than an hour away from my residence.

Service was great

Friendly and knowledgeable Awesome experience!

could not be easier - very efficient.

Not to improve!'

Very fast and efficient service from reps at this location.

check in advance days ahead to be sure one will be available on your date, if you can

There should be a sign of where to pull Into for the rental lot, and where to pick up on the main road.

Owner was great to deal with in person and over the phone

My family has rented from this location probably 4 times in the last couple years. Each time John who runs it bends over backwards to accommodate us, to help us, to do what is necessary to make whatever move we have, big or small less stressful. I highly recommend this u-haul location!

much help start to end, will return when need rental again

Not location specific...there was a tropical storm The morning I was to pick up my trailer. The power was out when I got there and they asked me to come back the next day. I booked a 3 day rental bc I was told by 800-Uhaul that was the minimum rental. I only had the Uhaul for 48 hours but I'm still being charged 3 days. I spoke to 2 agents for a refund for the day I was asked to come back and was told no it's a flat 3 day rate - even though I couldn't actually have it for 3 days. I understand the tropical storm is not Uhauls fault either but from a customer service perspective you should do the right thing and refund me a days cost.

Reserved equipment wasn't there. Had to use a four bedroom truck for a pickup-level load

I was originally scheduled to pick up a trailer in Parsippany at 4:30 but when I arrived at the location it was closed. I called U Haul and they sent me to the Montville location and I rented the traile through them.

A few things...first is that the bay door on the truck was difficult to open and close. It wasn't difficult enough to mention on its own, but after my checkout experience it became worth mentioning. The first issue was that nobody there was wearing a mask, not even when he came out from the back and was showing me to the truck. Then, he told me that if I returned the truck after hours to just drop the keys in the orange box. I did that and was already in the car heading back home when I started the online checkout, which asked so many questions and for actions that ALL REQUIRED I BE IN THE TRUCK! How many miles did I drive? What does the inside of the truck look like? I have no freaking clue! The truck was locked, off, and a mile behind me! That was incredibly frustrating. THEN I had to estimate the distance I drove, I overestimated so it didn't seem like I was trying to pull anything, and then I am charged for that distance. That is a flawed system! The location should have the responsibility of reporting those things since, you know, they have access to the keys that I don't have! This last part isn't the location's fault, but more a flaw in the whole U-Haul system. I picked a location 2 miles away...instead of making sure a truck was at that location, I was rerouted to a location 10 miles in the opposite direction of where I was going. That equates to about 22 extra miles driven or $44 added to my bill. Pretty ridiculous as far as customer service goes.

Return was well organized once I learned what to do

Mobile checkin didn't work

Excellent service

The pickup was quick and easy and the person was very helpful. The truck was relatively new, clean and in great condition

The person working there did not wear a mask and he gave us wrong information regarding where to drop it off. He said I could drop it off anywhere other than the original intended drop off location and when i found something closer than the original location they were going to charge me 300$ for the wrong drop off location

Gentleman who set me with equipment was very helpful, took time to answer questions. Very courteous

The operating owner is very friendly and helpful and honest

Very best customer service

Put signs on the location since it is difficult to identify rental facility.

My reservation was changed the night before, and I didn't find out until the morning. The time I originally reserved was changed and also the location. Included with the original reservation was 50miles, then a charge for every mile over that. My original pickup location was 0.7 miles from my house, the new location put me 26miles away. I went over by 23miles, and of course was charged extra.

Easy and accommodating. Friendly service. I would recommend this location

No suggestions - all was as planned.

This is the 2nd time in the past week that I have rented a Uhaul....why do I have to keep giving my drivers license and Credit Card? Should it not be on file already?

Charge the market rate for gas. The gas in local area is ~$2.00, was charged a rate of $3.50

Location charged me for 3 days, I never picked up the truck because the reservation was cancelled. I called and I was told I would get a call back, nothing yet so I will be disputing the charges on my cc. They even said I traveled for over 100 miles..... Not right..

Second time renting from this location. The owner is genuine and very nice. This is where I will go for future rentals.

You guys were excellent! Thanks for everything