Stop using themAndre B.
Customer Reviews for Moody Storage Solutions
(U-Haul Neighborhood Dealer)
Phenix City, AL 36870
Services at this Location:
- Mon-Wed: 9 am - 4:30 pm
- Thur: 10 am - 4:30 pm
- Fri: 9 am - 4:30 pm
- Sat-Sun: Closed
Special Operating Hours
- 5/30/2022: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Auto transport was not installed properly. The U-haul rep didn't know what he was doing. By the time I got to the uhaul drop off, the straps to secure my vehicle had come off. My vehicle was completely unsecured and a huge liability. I have called corporate and awaiting a call back from management. This is completely unacceptable and very dangerous!Tanisha D.
My unit was broken into after 5 months of storage and three days prior to my move-out. A security check drive-through was made each morning - per the man in charge but obviously, the locks were not looked at since mine was broken into 3 days prior and was not noticed. The gate had been broken for quite a while, which made the lot accessible by anyone. I would think this would cause for more diligence and attention to detail on the daily drive-throughs. I'm sorry but I just cannot recommend this company. Maybe if it was at the other location (by Acapulco's on Highway 80), I would consider it but definitely not at this satellite lot (across from Winn-Dixie on Highway 80).Wanda R. | Overall Experience
Customer did not leave a comment.Rebecca V.
Staff was friendly and helpful. No complaints.Marvin M. | Overall Experience
Great customer service and reasonable prices.AMANDA G. | Overall Experience
Great friendly serviceGRAYDON B.
Customer did not leave a comment.LATASHA M. | Overall Experience
Customer did not leave a comment.Allison P.
Customer did not leave a comment.Willie P.
Thanks to you all for being so convenient, close by and Safe. I would recommend this location gladly.Louise S. | Overall Experience
Tony is a wonderful person and I would definitely recommend this business to anyone!!!!Lindsay M. | Overall Experience
Customer did not leave a comment.Brianna W.
Customer did not leave a comment.Miranda C.
If it were not so far from now where living would not have moved..Tony the manager is great oerson.Monty H. | Overall Experience
Love Tony he was always friendlykiera d. | Overall Experience
Customer did not leave a comment.Nathan B.
Customer did not leave a comment.Mark S.
Customer did not leave a comment.Trista K. | Overall Experience
Great service!JACKIE S.
The equipment was clean, but the door continuously jammed and got stuck whenever we tried to close it. This occurred even when it was empty.Keenon C.
Customer did not leave a comment.Daryl S. | Overall Experience
Great place to stor.Tony F. | Overall Experience
Amazing people to do business with!! Clean unit and easy access.Lindsey B. | Overall Experience
Customer did not leave a comment.Latavious J. | Overall Experience
OutstandingTOMMY M. | Overall Experience
Pick up and drop off service is excellentELSIE M.
Tony was very professional and helpful!Cynthia C. | Overall Experience
Representative was very helpful and courteousNANCY M.
Customer did not leave a comment.APRIL C.
We were customers of this facility for the last 5 years. Hours of access for the facility were reasonable, additional hours you would not have been able to see inside the units. The office needs Saturday hours or an additional hour in the evenings for people who work and need to come into the office. Our unit was broken into last year. I pointed out to the office when we were broken into that they needed to fix a small hole that appeared and was in the wall between our unit and another unit beside us. The repair was never completed. Use double locks, as those units were not broken into. The property was always well maintained up to this last year. Now in the last two months, we all of a sudden have bugs and mice droppings. To be fair, could be new tenants beside us. However, we have never had them in any of the prior years. This told me it was time to move on to another facility.. This facility is also n the process of raising rates. Hoping they will use that money towards increased security, lighting, and extermination services.JAMES F. | Overall Experience
Best storage experience ever. Great access, great lighting, great climate control, affordable fee. Mr Tony was always helpful, courteous and dependable.Steve P. | Overall Experience
Customer did not leave a comment.Erbie C. | Overall Experience
very nice unit. personnel very helpful. would definitely use again if needed.Barbara S. | Overall Experience
I was greeted nicely upon my first stop there and every time afterwards. Would use it again if I lived in the area,DON G. | Overall Experience
Customer did not leave a comment.ELONDRIA R. | Overall Experience
Manager was helpful and courteous. Always felt that my trailer was secure.charles f. | Overall Experience
I recommend Moody 100%Jerry W. | Overall Experience
I had no complaints, and plan on using this service in the future.Jennifer R.
Thank you for the 2 years we used the storage space.SHANE J. | Overall Experience
I will definitely use Moodys Storage again if needed. This is my second time having to use their facilities and each time I felt my items were safe and secure. Thank you!angel s. | Overall Experience
Customer did not leave a comment.MATTHEW W. | Overall Experience
Absolutely awesome staff!JOSHUA T. | Overall Experience
Customer did not leave a comment.JAZLINN W.
Customer did not leave a comment.Richard H.
Great and fast serviceabraham M.
Customer did not leave a comment.PHYILLS J.
I would suggest having ball hitches to rent with the uhaul as not all vehicles have their own.Sabrina P.
Moody Storage is great awesome and professional place and business to purchases a uhaul and storage as well. I always satisfied and pleased with the serviceERIC DESHAUN W.
Customer did not leave a comment.Cristopher H.
friendly great experience. accomodating.Eric B.
Customer did not leave a comment.Richard B.
Customer did not leave a comment.Shyron L.
I didn't do anything there except drop the truck off and use the app so how can I appropriately rate it?Steven G.
I was completely satisfied.Shyron L.
Customer did not leave a comment.WOODLEY A.
This was a great storage unit. Mr. Tony has great customer service and was very helpful. I highly recommend Moody Storage!JACKIE S. | Overall Experience
No improvement needed friendly and good customer service !ANDREW N.
Very pleased with the storage and the staff.Brian B. | Overall Experience
Customer did not leave a comment.Farron C.
Tony was great help !!!jacdqueline V.
Tony was friendly and great to work with.....very helpful. The facility was secure and I would have no problem recommending to friends and family.CODY B. | Overall Experience
The staff is nice and very helpful. I needed a storage on short notice and they delivered! If I ever need any service such as moving or storage I know where to go!umeko w. | Overall Experience
Customer did not leave a comment.Donald S.
Moody Storage goes above and beyond for their clients. My brother lived in the area and had a storage locker with them. After he passed, they went to great lengths for assist me. Highly Recommended!!!sharon P. | Overall Experience
Moody is where my brother had his extras stored. They were extremely helpful to me after he passed and were extremely helpful when I moved his items back home to Wisconsin. I highly recommend them to anyone in the Phenix City area looking for storage! Secure areas both inside and outside!sharon P.
Tony was so nice and helpful, professional and a pleasure to work with. The facility is clean and well maintainedJAMIE B. | Overall Experience
Customer did not leave a comment.steve T.
Customer did not leave a comment.Steve K.
Customer did not leave a comment.Rodrick C.
Customer did not leave a comment.Michael T.
Customer did not leave a comment.Todd B.
Had a great experience, will rent from this location again! Trailer worked great and was clean and ready to go when I picked it up. The dealer is very friendly and knowledgeable too!Len G.
Customer did not leave a comment.Keri A.
Customer did not leave a comment.Nigeria J.
Customer did not leave a comment.BRANDON S.
Customer did not leave a comment.Javonda C.
In and out quickly. Great Job!Mark F.
Customer did not leave a comment.Karen W.
Customer did not leave a comment.Eric A.
Owner has horrible attitude and won't change equipment after you change it with U-HaulJennifer T.
Because they took more money from me than was said and done me so wrong I did sign a contract to do a round trip and my husband got put in hospital and very sick I called to ask if I could just drop it off on the town and they told me to them I was told they would charge me over 500 so o left my sick husband and brought the uhall back to the place and they still charged that is wrong. And one day it will come back on the uhall people , no go will ever be rewarded. It is sad for a company to do this to elderly people or anyone. So you will never have my business again and I will let people knowILA C.
Customer did not leave a comment.Daniel D.
Customer did not leave a comment.Carroll M.