Customer Reviews for Moores Store All
(U-Haul Neighborhood Dealer)

110 reviews

107 1st Ave W   Hanna, AB T0J1P0

(403) 854-2966

Location Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat-Sun: 10 am - 3 pm

Services at this Location:

Contact Us

(403) 854-2966

107 1st Ave W
Hanna, AB T0J1P0

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat-Sun: 10 am - 3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Gary set everything up for us, and everything went smoothly. Thank you!

LORNE P. 
Rating:
5.0

No improvement necessary. Courteous and Professional staff, Gary Moore made it easy to change my reservation. I will be a repeat customer!

Louise L. 
Rating:
3.0

Terrible experience. Booked the truck weeks ahead of time and 2 days before our move they called us to tell us that they didn't have the right size. Will never use uhaul again.

Conor S. 
Rating:
5.0

Very courteous and friendly

Lorne R. 
Rating:
5.0

nothing it was great

PETERJ O. 
Rating:
1.0

Customer did not leave a comment.

Wonda C. 
Rating:
5.0

Exceptional service! So cooperative and helpful!

Art S. 
Rating:
4.0

I won't recommend Uhaul ever again, although the person in Vanderhoof was very good to deal with, It was Uhaul and your customer service that was abysmal!

kelly R. 
Rating:
5.0

Great experience there is nothing that i csn think of to make it better .

Brent W. 
Rating:
4.0

Customer did not leave a comment.

Mary-Jean B. 
Rating:
5.0

Absolutely awesome experience.

craig M. 
Rating:
2.0

He was a nice fellow but the truck interior was very dirty and dusty. It had not been cleaned in a very long time.

John F. 
Rating:
5.0

Customer did not leave a comment.

Judith G. 
Rating:
5.0

Have used Moore's a few times for drop off and pick up. Gary is super friendly and always gets us what we need...??% ??

Robert L. 
Rating:
5.0

Great service.

Darcy T. 
Rating:
5.0

The service was excellent. Thank you.

june H. 
Rating:
4.0

Customer did not leave a comment.

Craig B. 
Rating:
5.0

Customer did not leave a comment.

june H. 
Rating:
5.0

Give a discount to seniors.

Morris B. 
Rating:
4.0

Please consider a senior rate. The owner was very accommodating

Morris B. 
Rating:
5.0

Maybe offer a senior discount?

Morris B. 
Rating:
5.0

Gary has been running a reputable and respectful operation for years. I have no issues renting from him or dropping off to him. I highly recommend him for anyonein the Hanna area

trisha S. 
Rating:
3.0

Customer did not leave a comment.

mark M. 
Rating:
5.0

Friendly efficient service ??

Wendy B. 
Rating:
3.0

Customer did not leave a comment.

Brenden P. 
Rating:
5.0

Customer did not leave a comment.

dan R. 
Rating:
4.0

Customer did not leave a comment.

Brenda M. 
Rating:
5.0

Overall experience was good.

joslito A. 
Rating:
1.0

Shop was suppose to be open Sunday 1-5. No one there. Phone personnel just kept transferring. No one useful this day. NO ONE!. Monday shop closed. No drop off box at location. Phone staff understood the frustration and worked with us for alternative plan....thank you to the phone support staff this day.

Brenda M. 
Rating:
3.0

Better communication as to how to drop off the vehicle after hours would be useful as the location advertises 24 hour drop off.

Brad B. 
Rating:
1.0

Contact between the dealerships and the main office need improvement. When the individual stores are randomly closed the main branch should know about it. Or a number that can be called. Main branch should always be able to reach there dealers. Trailers where in poor conditions, one had no latch on the door and the other bad wheel bearings. It would have left us stranded.

Russell M. 
Rating:
5.0

Gary's customer service was exceptional. He had our trailer ready, gave us the hitch extension and ball and helped hook it up as well. Gary even called us the next day to make sure everything was ok while we were on the road.

Sridhar K. 
Rating:
5.0

Customer did not leave a comment.

megan K. 
Rating:
4.0

Better signage that clearly identifies the location.

Michelle S. 
Rating:
5.0

Customer did not leave a comment.

Christine M. 
Rating:
5.0

Garry in Hanna went out of his way to help me! He was so amazing!!

Michelle L. 
Rating:
4.0

Customer did not leave a comment.

Steve S. 
Rating:
5.0

Customer did not leave a comment.

Ken A. 
Rating:
5.0

Customer did not leave a comment.

Craig B. 
Rating:
3.0

Customer did not leave a comment.

James D. 
Rating:
4.0

He was more than accommodating when we pointed out the tire issue and we were lucky to make it back with this tire. He was going to have it repaired!

Jeff W. 
Rating:
5.0

Customer did not leave a comment.

Ann K. 
Rating:
4.0

Customer did not leave a comment.

Chris W. 
Rating:
5.0

Customer did not leave a comment.

carlos A. 
Rating:
4.0

Customer did not leave a comment.

ken S. 
Rating:
1.0

Not open when they claimed to be and no key drop off

Chris W. 
Rating:
5.0

Customer did not leave a comment.

Scott T. 
Rating:
5.0

Customer did not leave a comment.

Lisa S. 
Rating:
4.0

Customer did not leave a comment.

Tom R. 
Rating:
5.0

The one-way service with a location very close to where we moved was awesome! It saved time and made moving way less stressful! And when we arrived, Garry and Margaret were also very helpful and accommodating. Thank you U-haul.

Jay B. 
Rating:
5.0

I noticed that the truck I rented needed an oil change but forgot to tell Gary Moore about it. will call him today though and let him know.

Greg K. 
Rating:
5.0

Customer did not leave a comment.

Suresh Goud N. 
Rating:
5.0

Just be patient in smaller locations. You may have to wait 10-15 min for person to arrive.

Anna Y. 
Rating:
4.0

Customer did not leave a comment.

kevin K. 
Rating:
3.0

Upon arrival at our pick up destination the truck would not start once we had shut it off. We finally got it running about 35 mninutes later. Then when we arrived at the furniture storage to load the furniture we left the truck running, only for it to stop. Finally with no luck we called Uhaul for service. In all approx. two hours wasted waiting for the repair service. I do wish to say the repair man was fantastic.. His name was TOM. He deserves to be recognized for his assistance, kindness etc.. He was from Triple A ( I think). He repaired the vehicle and we were on our way. No more incidences. But two hrs. late arriving for the help we had waiting at home for us. I believe the service check ups could be more thorough.

Morris B. 
Rating:
5.0

Customer did not leave a comment.

Marilyn D. 
Rating:
4.0

Read comments from the other email you sent us, Thank you.

Richard G. 
Rating:
4.0

We were greeted bye the owner of True Value. He was a lovely gentleman to talk to. He was very polite and welcomed us to Hanna. My wife and I feel that the women from the Port Kells location needs to have training from the man at the Hanna location. The Hanna uhaul location was a nice change from the disrespectful people at the head office in Canada and the disrespectful customer service people we talked to trying to file a complaint.

Richard G. 
Rating:
3.0

We don't have a problem with either our pick up or drop stores. We have a problem with your transportation group in head office. If I make a reservation and it shows AVAILABILITY when booking. I SHOULDN'T have to be emailed the day before that I have to pick up 100km away from my originally reservation which is already 150km from my desired pick up. This is the second time uhaul has changed the pick location from the one shown as available when booking. Very poor service, will look for alternative transportation in the future.

Zoe I. 
Rating:
3.0

Customer did not leave a comment.

Allison F. 
Rating:
5.0

Very friendly and very helpful and cheerful gentleman

bonny B. 
Rating:
3.0

Did not receive a contract either written or computer or fax generated. Caused a lot of hassle for the drop off location.

LAURENE T. 
Rating:
4.0

Customer did not leave a comment.

NATALIE M. 
Rating:
5.0

Gary went over and above what could reasonably be expected. He made the entire 'project' move with ease. I would highly recommend this location.

ANNA G. 
Rating:
5.0

Very friendly and thorough.

WENDY B. 
Rating:
5.0

Customer did not leave a comment.

WENDY B. 
Rating:
3.0

Customer did not leave a comment.

LARRY W. 
Rating:
3.0

Customer did not leave a comment.

TAKISHA L. 
Rating:
5.0

Nothing. Garry was awesome!

MARJORIE C. 
Rating:
4.0

Customer did not leave a comment.

TIM A. 
Rating:
3.0

There were several mix ups, first we confirmed a 17 ft trailer that was not there, had to take a 20 ft. The pick up time was 12:00 but invoice said 9:00am. The drop off location was requested for 17th street in Edmonton but they were told it was another location when we brought the truck to 17th street. We were told we had a 2 day rental and 433 kilometers - which was not noted anywhere in system except our confirmation email which we then had to email to U Haul to have on file for proof. All the mix ups we experienced seemed to come from the booking end of thing. The person who booked our U Haul was very pleasant and helpful but maybe did not enter the data correctly? Thank You Trenten Gloeckler

TRENTEN G. 
Rating:
5.0

Customer did not leave a comment.

CHELSEA G. 
Rating:
5.0

Customer did not leave a comment.

BRENT H. 
Rating:
2.0

Closed on weekends. Had to leave truck unlocked with keys in it. I hope it didn't get stolen...

MICHAEL M. 
Rating:
2.0

Customer did not leave a comment.

michael M. 
Rating:
3.0

Customer did not leave a comment.

BRIAN A. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM O. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

ARSEN G. 
Rating:
5.0

Very excellent service would use again and recommend to other people Moores service thanks

TERRY C. 
Rating:
3.0

The truck was full of garbage that we had to unload before we could even use the truck and we didn't even get the size truck that we ordered. Instead of the truck we ordered we got one to small and a trailer that I couldn't fit some of my stuff in.

MIKE W. 
Rating:
4.0

Customer did not leave a comment.

Laurie M. 
Rating:
4.0

Customer did not leave a comment.

FRANK T. 
Rating:
5.0

Customer did not leave a comment.

DONALD S. 
Rating:
5.0

Excellent Service

TAMMY B. 
Rating:
5.0

Make sure you tell people the uhaul is closed at this location on sat/sundays.. we happen to be lucky the uhaul man lived in town and was ok with coming into the store to do the drop off.. very friendly people at this location!!!

KIM W. 
Rating:
5.0

Customer did not leave a comment.

KIM N. 
Rating:
5.0

Really good location.

JOSHUA J. 
Rating:
1.0

There is no drop off box and the location would not buy back the unused boxes. I had to call the customer service call centre. The operator was great. But we had to take time off work to make a second trip to return the keys. It was very stressful.

GORDON K. 
Rating:
5.0

Great person to deal with at this dealer ship. Understands the gong show that Uhaul is as a company and saved my UHaul after it being cancelled by your dispatch system after talking to 3 different representatives trying to get what I had reserved 2 weeks prior.

SHANE W. 
Rating:
4.0

Customer did not leave a comment.

JUDY B. 
Rating:
3.0

Computer system said we had more gas than what was actually in the truck when we picked it up. We returned the truck with exactly how much gas was in the tank when picked up. The computer system was down when we picked up the truck so didn't know what the system said. Employee indicated that we may get charged for more gas. We hope not as our whole Uhaul experience was not pleasant.

MELODY H. 
Rating:
5.0

Gary Moore is a great, persinable person, who helped mw to the bitter end calling a bunch of places to get me my u-haul when one was not in hanna, ab for pick up. Thanks to Jannis in Veteran as well and gentleman in Castor for finding me the u-haul in verteran!!

JENNIS E. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH A. 
Rating:
5.0

Customer did not leave a comment.

Hansoo L. 
Rating:
3.0

Customer did not leave a comment.

AMBER K. 
Rating:
3.0

Customer did not leave a comment.

LYNDA C. 
Rating:
4.0

Customer did not leave a comment.

DEVIN P. 
Rating:
3.0

Nice and friendly

WILLIAM O. 
Rating:
1.0

my experience was terrible the people on phone to pick trailer up were rude and i will not be using uhaul agian. the boss was terrible and i had to do an extra 5hr trip the day of getting the trailer. which wasent told to me until the night before . I was moving and this was really inconvenent for me as i had long was to go. If i had known that i had to do a 5hr drive ahead of time i could have got the trailer earlyier would have helped alot . but as i said they were rude and threated me that they were cancelling my reservation and not to call again . I have never been talked to like that and cant believe that this is ok by a company.

GREGORY R. 
No reviews have been submitted for this location.

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