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Emily P
Customer Reviews for Morgan Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing, everything was done right
RALPH MGentleman was extremely helpful and knowledgeable. Kind and polite and was able to switch my rental out when needed.
ANDRES SThe owner was fantastic!! Thank you so much.
JEFFREY CThis location proprietor is a great representative of the U-Haul brand. They do a good job of accommodating the rental process, approach it with an above and beyond customer service attitude, and make the rental experience a pleasure to experience. I really appreciate the service of this U-Haul franchise operation, and the superior service they provide.
DENNIS SThe owner was very respectful and thorough in the rental process.. I would definitely recommend that location.
MAMIE BVery good experience renting a local use truck. Truck was clean and in great condition. Vendor was very friendly and accommodating. I will use this location anytime I have rental needs.
DENNIS SQuick and easy
TIMOTHY TNothing for this location. Excellent.
FREDDIE CFive Stars. The best thing about this experience, as with the last is the owner of Morgan Mart. The owner side from being a great person is open most days of the week. In this instance I needed a tow dolly under emergency circumstances and he was the only one open. Actually, he was the only one open last time 12/24 as well. A tow dolly is a tow dolly. What sets this U-Haul apart is the representative at Morgan Mart. He delivers advice and beyond. He delivers way more than the folks at the U-Haul call center do. U-Haul should look to this gentleman to be a consultant if they are interested in upping their game. Thanks so much to Morgan Mart for really helping me out of a jam twice in as many months.
TODD WI can’t say enough good things about this U-Haul location. We broke down on the side of the road, about 5 hours from home, in our personal vehicle while pulling a U-Haul trailer about 20 minutes from this location. I called the nearest U-Haul location to ask for assistance with the trailer and the manager went above and beyond to get us picked up and got us to safety and even put us in a U-Haul truck to be able to finish our move. I would go out of my way to rent from this location again!
DANA Mnothing!! the gentleman was so helpful!!
RACHEL HA few things… I was given a reservation to a location that was CLOSED. A second location was also CLOSED. A third location took care of me. U-Haul had no clue of the closures and unavailability and sent me on a stressful wild goose chase. The U-Haul person at the 800 reservation number tried to talk me into keeping the tow dolly for only six hours despite the standard rental period being 24 hours. I suspect that idea was pushed as it would likely result in late charges and higher profits for U-Haul. It would not have changed the rental rate. Shame on this rep. The equipment was good, and the business owner at the third U-Haul location was outstanding. He alone made this work and I appreciate his help. I have used U-Haul many times before without problems. This time was fraught with issues.
TODD W