Customer Reviews for Morris Auto & Truck

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Morris Auto & Truck

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Paul P.
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Gregory S.
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James R.
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In a pandemic, we are supposed to be wearing masks. The woman working the desk and all the customers were capable of this simple task. An older gentleman (owner?) Who believes that he is a special Individual with special rights walked around maskless. Therefore, the company does not deserve a positive review until that “man” can learn compassion. The maskless man is too weak for the moment he's been called to. Had he worn a mask, I'd be back. Instead, I will leave the appropriate review.

Christopher H.
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Jose R.
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I thought the price of the trailer was too high.

Kongchanh P.
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Eric H.
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Jedidiah H.
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Taylor L.
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Sheri H.
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Dale S.
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Kelly was very helpful with every step of the process along with the guy that hooked up the trailer. Convenience and safety were their top priorities. Location was also very convenient.

Jacob H.
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Douglas C.
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Amanda C.
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Harald N.
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Everything was ok, all auto/phone return.

MARK G.
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Kelly was very friendly. We were able to adjust our pickup time with no problems and able to drop off after hours.

Douglas K.
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Excellent experience!!

Ronald M.
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Kelli at this location is a real asset to the business. She was friendly, informative, and great to work with. Covered what I needed to know from A to Z. Got me set up with drivers insurance and the pads I needed. Great job!

Delmar W.
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no opinion

Jeffrey C.
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Nancy P.
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At time of pick up we were told that the gas gauge on the 26 foot truck was "glitchy." We ended up filling the tank to full to return it when we only had to fill to 3/4. This caused us to have an unnecessary significant expense. Otherwise, the equipment was clean and the rental location was courteous.

Kyle K.
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great customer service. friendly front desk and the young man that helped us hook and unhook was friendly and professional. Great Uhaul experience. HIGHLY recommend this Lincoln Uhaul.

THOMAS B.
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The place was closed when I needed to return it. Not convenient. However, staff were friendly and the check in process went well.

John L.
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Kristina A.
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-The Uhual did the job, but the service was lower than expected. -The Uhual reeked of smoke and there was a cigar bud, an opened package of cigarettes, and an empty water bottle in the truck when we picked it up. I was annoyed that this was the condition we were given it as but I had to clean it up so that I would not suffer a cleaning fee. -The location that we picked up the Uhual had poor cell service, making it difficult to get the keys from the lock box.

Stephen G.
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Lisa M.
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Penny H.
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I was very impressed. There's nothing to improve.

James H.
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Vickie C.
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very small area to maneuver around lot, they had truck point out to street, but very small parking area. People very friendly for virus times and would recommend = thank you

Rex K.
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they were awesome,we will recommend them to everyone. it is without question the best I have ever been treated by U- Haul

scott M.
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When I went to pick up the truck, they already had it running warming up for me which I appreciated. I rented it as a one way from Lincoln to Omaha. It only had a 1/2 tank of gas. Having it filled would of been helpful.

Julie S.
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BRENDA F.
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Had flat tire on interstate, called for service. Delayed 2 hrs

Rodney L.
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Russell K.
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Don G.
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Kelli L.
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JaMel W.
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Had issues getting truck at right location and time but it was all made right at pick up!

Corey K.
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Kelli was extremely helpful. Not my preferred location, but Good experience overall.

AHSGR Sherry P.
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Morris Auto is the best!! We always use them for transporting our convention equipment and supplies whether it is near or across the country.

AHSGR Sherry P.
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Morris Auto is the very best!!! We always use them for transporting our Historical Society's valuable equipment and research room to our conventions across the country. They can be counted upon to provide superior service for us. We would use no other.

Trish W.
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Dean P.
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Every thing went smooth.

Michael M.
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Mykhailo S.
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Wait for the person to get started for about 20 min. Ratchets are in the bad shape.

Katherine C.
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just in an inconvenient part of town

G. STEVEN B.
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The staff and the equipment were great.

Chad L.
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If it hadn't been for this location I would have had acompletely different experience. I booked through Wrightway fuel a week in advance and the day before I am moving I get a call saying they don't have my truck. As you probably guess I wasn't very happy!! If it wasn't for the excellent service at Morris auto I would have never used u haul again. They definitely went above and beyond what they needed to. It wasn't their fault I didn't have a truck to rent but they definitely made an effort to make it right. Thank you Morris Auto!!

Jeremy D.
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Jeff N.
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The front of the trailer had oil all over it. The staff was rude and had me wait 30 minutes before checking me in and letting me go. They said sometimes life doesn't go as planned.

Doug B.
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Keith M.
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Erma P.
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Very friendly staff and very professional

Steve S.
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Kelly was very hospitable.

TIM G.
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Corissa B.
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Jason P.
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Have your website accurately show availability and locations. My pick up location and type of trailer changed after reservation was made.

William B.
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steve D.
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steve D.
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steve D.
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Daniel M.
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Kelly was amazing!

Ryan W.
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vince H.
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James Z.
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Dianne S.
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Douglas M.
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Jeremy M.
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I just wanted to say that i hope everyone has the same Great experience that i had at Morris Auto and Truck. Thank you Kelli!

Chris P.
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Bernie M.
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susan S.
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Front desk lady so nice and helpful. I had excellent experience.

Robert S.
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Steve L.
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Great customer service. I would definitely use this location again.

Stephen D.
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Great customer service. Accommodate to your circumstances and friendly. Will recommend them to anyone.

Jim C.
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Dana L.
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Charged me over $70 just to pick up the U-Haul, then charged me an additional $20 when I dropped it off, theyre playing games over there. The woman at the desk was very unprofessional and after calling customer service and speaking to her directly I cant get a clear answer as to why I was charged so much. I have used this company multiple times but this location is definitely up to something. How can you charge your customers additional mileage when you already apparently charged me mileage at pickup? Even after filling the gas up to the required level at drop-off? Hm.

Alexis P.
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Robert J.
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stetson K.
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Great location. No issues with reservation, pick up, the rental truck or anything. Our only complaint was the 5 hour drive in the non stop wind from NE to IA. Friendly service at the pick up location and the drop off location.

Angie R.
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Lori F.
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Michael J.
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Corinne B.
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Janice C.
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Arthur N.
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Michael S.
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We were originally set to pick up at Docs auto Clinix but wasn't notified until we arrived that we needed to go to Morris.

Ashley F.
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Chris D.
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ron S.
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Michael M.
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David M.
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VINDA C.
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I feel the way that business was done was very poorly. If this is something that is done locally to take the time and explain that to the customer. I asked other friends and family about Uhauls local policy and none of them knew about it.

AHSGR Sherry P.
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Morris Auto is awesome! They were very easy to work with and provide excellent customer service. This is our 3rd year using Morris Auto for our convention truck rental and you can be sure we will use them again. Thank you Jim and Kelli, you are the best!

Kurt B.
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Rick H.
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Jackie S.
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Linda J.
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Brian W.
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Donna G.
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No reviews have been submitted for this location.

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