The truck was very nice and clean but I think it probably needs an alignment service or something. It seemed to pull or lean somewhat to the left and was nerve-wracking to drive.
DAVIN A
Customer Reviews for Mosab Tropical Food Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Better customer service and a clean building on the inside. This building smell that someone was dead in it and the floor were very dirty.
Stuyvesant RThe same !!!
DANIEL KI've rented here a few times and the service has always been excellent. Thank you for the great service.
Anthony WMake sure that hours of operation are communicated. The facility was smelly. Public restrooms
Daniel NI would recommend it due to its close proximity to my home, however, the truck was filthy. I have to clean the inside myself and that’s unacceptable.
QUINTASHA SThe guy who helped us was really nice & professional; the woman who worked with him...not so much. The truck door was opened & it jammed multiple times throughout the rental time & I'm sure they knew this is an issue. I was able to rent the same day after my reservation was canceled without any notice to me at a different facility (Reemi's Beer, Wine, & Tobacco). Overall, I appreciate the prompt service & availability of a rental but I would not likely recommend that location.
EYVONNE EThe attendant was very helpful and pleasant.
Donald CI will be renting again soon.
EBONI Cc'est une association malfaiteur qui rençone les clients
SALOMON NThe U-Haul lacks efficiency which then store clerk had to step in to help and process the check in manually.
ASHLEY FI came to drop off the rental here, my friend that was helping, went inside and asked where we should leave the trailer. He came back out and advised me where to put the trailer, so we did and unhooked and unloaded it. I went inside to speak to the person at the counter about the dropoff and to get the return paperwork started, The guy seemed lost, hardly spoke to me. I prompted him to tell him my name and he proceeded to walk outside with me to look at the trailer. The first thing he said to me was, it is not where I wanted it parked. My friend that was helping move, said it was exactly where he mentioned to put it. After a small debate between the two of them I decided to just hook the trailer back up and move it to where the guy wanted it. He stood by and watched while we did it. I asked if it was where he wanted it afterward, he confirmed. This person must not speak english well, or is socially awkward because it was like I was speaking a foreign language to him the whole time we interacted. 0/10 customer service skills. Sorry to say, but just being honest.
BOCK RThe motorcycle trailer chains need to be replaced due to damage. The some of the rings of the chains have been worn down severely.
FRANCIS MPrices are high atimes
HODO EI was scheduled to p/u @10, I arrived at 9:50am & they were closed. The guy opened up @10:15, he was very rude and confused about what to do. The store was very unclean, stuff everywhere. I will never use the location again.
WANDA TThe mobile APP for the lock box was a bad experience. Customer service representatives at Uhaul did not informed me that the mobile app to unlock lock box for key an android phone is NOT compatible with the online system.We waited 2 hours to get truck keys because online key box app did not work for my phone! This process was frustrating and waste of much time!
Gary FThe vehicle was filthy.
Marshea MThe customer service was horrible, said they didn't sell locks. Couldn't answer questions about the truck. Did not show me where the truck was, just told me to find it.
BENJAMIN GTeuck was ready and clean. Checkout process was short.
Rita BVery friendly people but very difficult to get out of the location turning left onto the road because of high traffic volume
Kent RQuick and easy return.
John CThe Africa lady had a nasty attitude we was trying to switch the money to a credit card she was rushing us also she charge us 371.00 and when I did my online reservation it state 351but she not friendly and she talk to peoples real nasty
Contessa PSuper friendly
Alan MLady was very rude . The truck had cosmetic issues , the driver sideweather strippinng fell off before libhh
LESLIE WThe people were very nice & truck was clean & drove well . I had no issues checking in or out & ended up spending less money than I expected . I’ll definitely be using this location from here on out .
Arriana WKeep up the good work.
Kareem WThe location hours of operation need to be updated on the UHaul site. If not for the great service from UHaul customer service, the condition of this location would have had me nervous.
Erik SGas gauge was broken and I drove 54 miles and have the add to put $60 in the gas tank
gregory zWe wanted to change the location but I couldn’t. Uhaul should take in consideration to leave the truck in another location if issues arise at the end.
Jorge CEverything was smooth.
Anetrice RThey were people that don’t care about customers, I have used this service several times and I never got so many problems. I’ll never come back to this location. I never had a worst experience
LEIDY MLocation needs more lighting outside a bit scary picking up and dropping off
Kanita DEmployees was super nice and vehicle was very clean.
Tyrone CBeing friendly is an asset.
Shequeta BAlthough this was a sublet U Haul location, the service was absolutely perfect. Very punctual guy at the counter and he was fast. I really appreciate it when businesses can operate in order without attitude and dismay. Keep up the great work!
Darrell MGreat service. Very accommodating and helpful.
Valis HNada.
Rhett MStore employee was very rude Smart mouth unprofessional Unhelpful ..just looked at me crazy while I asked for help and over charged me for Mileage Terrible experience!!!!RUDE
Diana JStop the miles
SHULANDA LI actually went to this location just to rent a U-haul, and found a few items I was looking for. Location very close to my home. Van was very clean, new and easy for me to drive/use. Only suggestion- Explain to the customer they need cell phone for checking in/out. Tell customer upfront what the fees are.
kissess sList price so customer can see options
Yvon GLove the people that run this facility...all about moving things along, with respect and decency
David BEasy in and out for my rentals…!
Jose MThe powder springs location I rented a van at was not good I tried many times calling that powder springs location they never answered the phone no matter how many times I called all through the day of the rental and they never answered the next day either I was calling to let them know I had left my yetti water container inside a plastic bag a long with some Pringles in the cab of the van so I can come and get them and that it's not trash but they never answered I hope I don't get charged for trash because I cleaned the van back out I just forgot my stuff in The cab but I couldn't get it because they never answered now I got to buy a new yetti water bottle it cost $60 with tax.
Samuel GThe lady running this rental site is very unprofessional. In 2020, I returned a U-Haul rental that I rented in Houston, Texas and she gave my wife a broom 🧹 to sweep the truck. On 11/04/2022 upon returning another truck I rented the day before, she again gave me a broom 🧹 to sweep the truck but I declined and she said she'll charge me $25 for the cleaning. I told her I'll ask my bank to decline the payment. Fortunately, there weren't sufficient funds in that payment method for her to impose that payment. She started yelling at me and told me she was my mother. I walked away. She was very impolite and unprofessional. I will not recommend this location to anyone trying to rent a truck.
FRITZ EThe staff at the location was rude and not friendly.
John A