Customer Reviews for Moscow Agway

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Moscow Agway

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Aimee G.
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The employees were very kind and helpful eventhough my reservation was screwed up.

Jon-Paul R.
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Robert C.
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JIM P.
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John N.
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Not a thing 🤗👍

GRANT D.
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Always a great place to rent a truck

MICHAEL S.
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Customer did not leave a comment.

leah D.
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The local dealer was phenomenal and very helpful. However the main U-Haul number kept disconnecting me when because they changed the location of where I was supposed to pick up which was further away which I never received a phone call to make for sure it was okay with me. The lady that contacted me for confirmation seemed in a hurry and wouldn't give me a chance to explain my problem. Also the woman that I placed my order with seemed to not listen to what I was asking about. I am not happy with the U-Haul company itself and I feel it should be compensated for all the issues that I had to deal with not to mention the stress it put on me because I had to call around two different locations to try to find something closer and it did not seem like there was any availabilities which made me feel like I couldn't rent a truck. The local dealer at Moscow Agway was so nice and very helpful to my situation I give him five stars! I am definitely NOT happy with U-Haul and probably won't use U-Haul again due to all the problems and stress that was unnecessary that the main company put me through!

Kathy B.
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Super friendly, informative, clean vehicle and easy return. Would definitely recommend to anyone!

James H.
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Customer did not leave a comment.

Ronald F.
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first scheduled pickup at North Pocono Storage on route 435 Moscow,which was closer to my home.I was not happy with the change to Moscow Agway.

Margaret D.
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Nancy H.
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john M.
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Anthony N.
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shirley M.
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john R.
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MARK C.
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TIMOTHY S.
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My original rental reservation for noon of 3/3/2020 at The Boat House in Pocono Lake, PA fell through hard...they were closed for the week (no call or notification whatsoever, even though I made the reservation two days in advance...I found out they were closed the day of the rental, when I drove the half hour to get to their location and tried to pick up my trailer), even though the reservation was still processed and accepted. This absolute failure on The Boat House's part left me in an EXTREMELY tough spot. The good folks at Agway in Moscow PA came through for me in the hardest of pinches, and provided me with the trailer I needed with only 15 minutes advance notice. Thanks to their amazing service, I will never go anywhere else for my local trailer rental needs. If there's an award for Best U-Haul rental service, Agway of Moscow deserves it!

Anthony G.
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Huge area for dropping off the trailer. Owner was super friendly!

Kurt P.
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Rebecca M M.
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Great customer service, wonderful people. 100% recommend

Joseph N.
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Doris Ann P.
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David S.
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The drop off location was great but the fact that you screwed us out of one of our trucks was horrendous.

David M.
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I reserved the truck on the website more than a month ago. When I checked with the Hamlin EZ Body office they had no record of my reservation. When I showed them the reservation confirmation they told me to pick up the truck around 10 miles farther away from our residence. Neither the Hamlin office nor the Moscow office would accommodate me by bringing the truck to Hamlin as I had made the reservation.

JIM C.
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Easy to work with.

cindy C.
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Very easy drop off. Employee very friendly and helpful

Lauren S.
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I was a bit unhappy with the fact that I called UHAUL, directly, not even an hour after I picked up the truck and told them that, unfortunately what we were supposed to be using the rental truck and auto transport for, was not going to work out and that i was going to return the equipment within the hour. I was told that I wwould still get charged for an in town usage even though I drove the empty truck and trailer to the location I needed it at and did nothing with it and then drove it directly back which you can tell from the mileage, so I paid $110 dollars to drive an empty truck off the lot, do nothing with it, and return an empty truck to the same place when it was supposed to be returned in Philly.

Ralph G.
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Robert J.
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Vitl P.
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Offer unlimited mileage packages. I would rent more often if I were able to know my cost and not be overly concerned about how many miles I am driving.

neil G.
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sonia W.
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sonia W.
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Doug works at Agway Uhaul and is very helpful!

Byron Twist W.
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It was the best service I ever had with U-Haul

sonia W.
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Doug the manage is very good: responsible and courteous

sonia W.
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The trailer is great. But the 11 rented blankets were all wet and not useful. We dried them out in our garage while we travelled and then returned them dry and folded. Hopefully when we rent them again they will be dry and useful to packing. Otherwise it was all great!

Thomas O.
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Pickup location is the best I ever seen and highly recommend to anyone. A++++++

Chad C.
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You would have no idea this was a uhaul place if you didn't have an address or anything looks like a little house not a business trucks are parked all the way down and around the building not well lit very dark and honestly kind of scary

Wes W.
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Customer did not leave a comment.

janite K.
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Over all experience picking up in one way dropping off was excellent

nate B.
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Nothing! Very happy with this location and staff. I will highly recommend both locations.

pierre D.
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Excellent customer service, went out of his way to help!

Robert L.
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Moscow Agway owner assisted with the rental process and everything went smooth, pleasure to work with; I'll rent again from that location and will recommend it to family/friends.

Jose L M.
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I had to drive 45 minutes to this location, because there was nothing around me.please supply more equipment to all those U-Haul dealers. Thanks

Mark P.
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Arlene L.
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Kevin K.
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The car trailer I picked up looked decent when I picked it up however once I got to my final location I quickly realized that one of the tires only had 7 pounds of pressure and one of the tire straps was completely snapped in half and I could not use it. I had to use my own straps to tie down a 1974 Porsche. I found that to be unacceptable

Amanda M.
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I suggest when someone wants to pick up in a town that is closer to them, try to get them one there

Michael P.
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Customer did not leave a comment.

Roselio F P.
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None

John B.
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Cristian P.
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Thank you

Robert J.
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William T.
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Standard accessories not available

Ken L.
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Customer did not leave a comment.

Kevin M.
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Every time we pick up a U-Haul, it takes FOREVER on the computer to get everything done. I've heard several different people at different locations complain about the computer interface. You guys need to help your agents out and give them a better system. It's ridiculous that it takes twenty minutes or more to check out when I've already done the pre-registration stuff online. This is not the agent's fault....it's the main company to be blamed. You're going to send people (like me) to a different rental company. With that said, the gentleman at the Agway was very nice and helpful.

dave S.
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Quick in and out in spite of being very busy

Michael D.
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Helpful and friendly

Richard P.
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Brittain T.
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Joseph C.
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wilbur S.
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MICHAEL B.
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Prompt professional service and advice. Go here for your next uhaul rental.

robert O.
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charlie C.
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Your company should be ashamed of charging more for mileage on weekend rentals, do most people move on weekends??? Your a price gouger and I? would not recommend

Kenneth P.
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I did not get the truck size that I requested. Also, recommend that UHaul captures a date range instead of only one specific date.

denny B.
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Nancy G.
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Heather O.
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Robert Y.
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Ellen G.
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Matthew M.
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Return email concerning billing issue.

Michael D.
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Domenic I.
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Carl H.
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Have security

james P.
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joe M.
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great return experience

Dan R.
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Russell S.
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ron Y.
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Seems Agway Moscow Pa does a great job. Would use them again when i need. Truck clean and ready to go and when returned only took less than 10 min to get back out on the road. Great people that took care of us.

robin C.
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Very helpful with getting trailer in and out of the lot.

Robin C.
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Very convenient return. Helpful and friendly service.

everett G.
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I would have like to pick up in closer location was working on a time schedule.

ROXANE M.
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Customer did not leave a comment.

WILLIAM D.
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all is good just keep doing it....

Kenneth M.
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Daniel B.
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mario P.
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Jason is an outstanding Agway and U-Haul representative thank you and Jason

Sharon G.
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Jonathan S.
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I have rented U HAUL for years, and have never had such a pleasant experience as I did at the Moscow Agway!

Beqir K.
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Katie I.
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richard H.
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All went very well.

Dan G.
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Needed more info on removing trailer temporarily from auto. There should be a crank support like boat trailer

MARTIN N.
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Customer did not leave a comment.

Lester T.
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Awesome customer service.

Lester T.
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The customer service was fantastic.

Dawn T.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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