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MICHAEL K
Customer Reviews for Moscow Agway
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
All good 👍🏼
SHARON DNothing. The employee was to the point and very helpful with requested details.
Kelsey KGood
jean rThere is no place to really park if you are dropping off hours.
JUSTIN TCustomer service was stellar!! Best experience I’ve ever had!! Kudos to the staff!!!
Jessica MOwner took great care to make sure trailer was attached correctly, and made sure I understood how everything worked. Highly recommended location
Terry DI don’t no that what happened was the locations fault. But we were never sent a code to get our truck. Then we called customer service because location was not open. They told we were set up for a in person pick up. our pick up time was 8 AM and the customer service rep at U-Haul told us since we were set up for person pick up. We could just wait until 830 when they opened. However, we chose mobile pick up and the key ended up being locked in the little mobile pick up box. We had to wait until Agway opened go through, the gentleman there to find everything. The dolly that we ordered was not in stock and it also was not in the truck. So if we would have mobile picked up the truck, we would not have had the dolly. It took us over 45 minutes to pick up the truck because we had to wait for them to open and for him to figure out what was going on. This was the second reservation because the first U-Haul called and told me I couldn’t pick up from this location or any other location that had to go all the way to and a half hour drive. I spent 30 minutes on the phone with that representative and not understanding my needs. I ended up online canceling the first reservation to make this one. The truck was clean. The representative at Agway was fine. It was just a miscommunication with the way U-Haul had everything set up. It was very disappointing . We were late to the house when we had 20 people showing up to help move.
JESSE MQuick and Painless!
Caitlin MJason at this location provides great customer support!
Vernon GDrop off location is convenient.
Lisa NEquipment was not there when promised.
Robert HTrailer was in excellent condition. You can tell they maintain their equipment well
Lawrence GEveryone was friendly and very helpful.
CRAIG BExcellent customer service from the representative who went above and beyond to aid me with the trailer. He was kind enough to lend me his hitch from his vehicle. Outstanding individuals still exist
Luis BNothing
Kurt GVery helpful and friendly. Highly recommended
Terry DThe store owners were very kind and knowledgeable, and the customer service was astounding. The trailer was very well kept. We will 100% be using this location in the future.
Brianne PGreat customer service, warm and friendly. I will be using there services again.
ANTHONY CNothing every one was kind and helpful
Ronald lYou couldn’t 👍👍
JOHN NI was very pleased with the entire process.
Ronald QAlthough this was a rural location and Uhaul was just a part of the overall business the service was great. The gentleman ask one of his customers to wait and he went outside and helped me hook up the trailer and told me where to drop it off after business hours. In and out quickly. Was even offered a coffee that another employee was going to pick up. No matter where location is or how big it is it has always been a good experience for me.
Joseph LNothing, stay just as you are
David CIt’s never in the location we need a truck always 40 minutes away
paula hNothing at all, !!!!
JOHN NJason was very helpful and professional.
chris eNothing
ANTHONY KMaybe have the location a bit easier and closer to my location.
MARK LThe online portion is a little unclear. My reserved equipment changed multiple times by itself from a 10ft truck to 26ft truck prior to the date of my reservation. Also, online it said I had to return the truck to the pickup location when I originally indicated I would be returning it at my destination. Staff was very helpful at this location.
Nicholas AThe employees were very kind and helpful eventhough my reservation was screwed up.
Aimee GNot a thing 🤗👍
John NAlways a great place to rent a truck
GRANT DThe local dealer was phenomenal and very helpful. However the main U-Haul number kept disconnecting me when because they changed the location of where I was supposed to pick up which was further away which I never received a phone call to make for sure it was okay with me. The lady that contacted me for confirmation seemed in a hurry and wouldn't give me a chance to explain my problem. Also the woman that I placed my order with seemed to not listen to what I was asking about. I am not happy with the U-Haul company itself and I feel it should be compensated for all the issues that I had to deal with not to mention the stress it put on me because I had to call around two different locations to try to find something closer and it did not seem like there was any availabilities which made me feel like I couldn't rent a truck. The local dealer at Moscow Agway was so nice and very helpful to my situation I give him five stars! I am definitely NOT happy with U-Haul and probably won't use U-Haul again due to all the problems and stress that was unnecessary that the main company put me through!
leah dSuper friendly, informative, clean vehicle and easy return. Would definitely recommend to anyone!
Kathy Bfirst scheduled pickup at North Pocono Storage on route 435 Moscow,which was closer to my home.I was not happy with the change to Moscow Agway.
Ronald F