Customer did not leave a comment.Thomas C.
Customer Reviews for Mostellers Wrecker Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.DAVID G.
Unfriendly and rudeKelly D.
Customer did not leave a comment.ROBERT W.
Customer did not leave a comment.Jessie B.
Just the uhaul prices are expensive, with putting gas in it also. Mileage other than that I had a great experience with this company.kylia S.
Customer did not leave a comment.Rhonda O.
Fast friendly check in.Dean S.
Customer did not leave a comment.Dallas G.
Offer more updated information on pickup times and availability!Derek B.
Customer did not leave a comment.Eric F.
Customer did not leave a comment.shelby S.
Very quick and thorough pick-up. Staff was friendly and informative.Robert W.
Customer did not leave a comment.tom D.
They were very helpful to a first time renter. Explained things as I worked my way through the text msg pick up process. The man who actually installed the trailer gave me good info and was helpful with everything.Melissa S.
Customer did not leave a comment.Joe G.
Improve the ID system. The link wouldn't upload to the computer. The lady assisting us was wonderful, but the ID system was frustratingâ€¦ especially when card readers are available.Kimberly S.
The truck was absolutely filthy on the inside cab area, coffee spills/sticky/dashboard and floor had dirt and sdrink spills everywhere. seat was filthy. the interior of the box was dirty and had not been swept out. with strings still tied to the walls. This is extremely frustrating because you charge people for a dirty truck but don't clean it for the next person.Matthew N.
Everything was great staff was very helpful.Alex S.
When UHaul customer representative called to confirm pick up location, they changed it on me without my approval and left a voicemail without any option. I returned the call to confirm and was informed I didn't need to do any further check in, but I actually had to upload the driver's license. My friend was the primary driver and the reservation ended up in his name, not mine. Very confusing :/Alex J.
Customer did not leave a comment.Andrew F.
Customer did not leave a comment.Thomas M.
Customer did not leave a comment.Michael C.
Bad, bad area of town. The cab of the truck was FULL of long white dog hair. So much it was sticking to our clothes. My 2 year old daughters allergies messed with her the whole 5 hour trip cause of it.Heather G.
Customer did not leave a comment.PAUL S.
Customer did not leave a comment.Andrew S.
Customer did not leave a comment.JONATHAN P.
Clean the vehicle, wash the window at minimum.ERIC C.
Customer did not leave a comment.HEBERT M.
Customer did not leave a comment.Jeff T.
Customer did not leave a comment.Jerome R.
staff was friendly and was well informed.Karen F.
Very Friendly, courteous and helpful. Would highly recommend these folks in the future.GREGORY E.
Customer did not leave a comment.Janel M.
Simple online process complimented by an exceptional personal experience with Mr. Mosteller!David S.
Customer did not leave a comment.olivia O.
Check oil light was on whole time.. we had to check ourself the oil.. don't know of it was not rest after oil wS changed..kelvin C.
Great Service, very nice people.perry M.
Seemed generally disinterested in renting. Made us move the van to 3 different spots when returning acting like we should know where they go. They would be better served performing tasks that do not deal with the public like trash pick up. Van was disgusting inside and windshield was dirty.MARK L.
We tried returning it the same day but saw a drop box but the place was all fenced in. So we had to find somewhere to park it overnight. The next day we called first and a guy said it was not a Uhaul place, called again and he said yes she will be here til 12 and sounded very angry, after going there it is beside a wrecker service so maybe thats the confusion because there was another customer having trouble figuring out how to return. Also we had told the Uhaul place in SC that we were going to Signal Mtn and once we got there realized there is a Uhaul a lot closer.Mich P.
Friendly personnel for dealing with drop off.MARK STEPHEN S.
Customer did not leave a comment.James F.
Customer did not leave a comment.Richard P.
Customer did not leave a comment.ANGELA D.
They personally walked us out to the truck and pointed out specific helpful hints and operational characteristics. Very helpfulANDA R.
Customer did not leave a comment.Wendy B.
Customer did not leave a comment.issiah N.
Customer did not leave a comment.JESSE R.
Customer did not leave a comment.Clay S.
The U-haul website was a little twitchy.DIANA M.
Customer did not leave a comment.SHEENA C.
My dates/contract got messed up here.STOREY T.
After I drove away I discovered that the front right tire was very low. When I went to have it pumped up I found it had only 18 pounds of pressure. The tire seemed to hold its pressure throughout the day. It should have been checked before I got the truck.Michael E.
Customer did not leave a comment.Susan S.
The truck was quite dirty. There was ash and dog hair in the cab and an old face mask fell out from behind the visor. It drove well until we got to the mountains- then whenever going downhill it shook like crazy and we had to go under 40 to maintain control.Elizabeth S.
Dropped the car hauler off 1 day early. Good experience. Dropped the truck off on time. Store was closed. Parked where I was told and left keys in lockbox as instructed. Was charged an additional 16.00 for fuel although it was exactly where it should have been. No phone call, no email. Just 16.00 taken from my account!David G.
Customer did not leave a comment.Melissa E.
The on-site manager was very helpful and friendly. THANK YOU!jJOSHIA K.
Customer did not leave a comment.tracy L.
I only like this for its convenience. Horrible location, staff not friendly, super not clean or inviting. Luckily its so close to the interstate, that's the only plus.Samuel B.
Customer did not leave a comment.Lisa N.
The customer service was excellent. They helped me find what I was looking for and the location where I could pick it up. That was a great help.Diane W.
Customer did not leave a comment.Greg C.
When I returned to trailer, I had to back into a difficult area. The employee on site tried to get me to back the trailer into a 90 degree space with a narrow entrance.CHARLES F.
Customer did not leave a comment.MICHAEL C.
Customer did not leave a comment.George E.
Figuring out where to drop off the truck was confusing. Someone did come out to help right away though.Brian N.
Customer did not leave a comment.Art M.
People were not welcoming and I had to repeat my questions several times because they were ignoring me. They charged extra also.Gabrielle S.
I like Bob.Brant M.
Customer did not leave a comment.james P.
Customer did not leave a comment.JOSEPH C.
Give me back the money I'm owedJustin R.
It was after hours, so I was unable to speak with any personnel.Connor N.
Helpful staff, went out of their way!Jack R.
Customer did not leave a comment.Joseph G.
Customer did not leave a comment.Bradley J.
Excellent price!!reggie L.
Customer did not leave a comment.Ronald C.
Customer did not leave a comment.SCOTT F.
Super fast and friendly. Thank you!Kimberly G.
Very sweet staff at this location.Imari S.
Customer did not leave a comment.Charles M.
Customer did not leave a comment.Kristi M.
Customer did not leave a comment.Dorothy F.
Customer did not leave a comment.Lyndsey C.
Customer did not leave a comment.Matthew G.
Very friendly staff. Truck could have been a little cleaner but it drove well. Will use this location again.Nina T.
Customer did not leave a comment.devin M.
I usually do not leave comments. But i ahd to make an exception. The customer service here was just amazing!! Everything was so easy and ready to roll. Will use them again!!Andrew G.
Customer did not leave a comment.GEORGE T.
Customer did not leave a comment.Carla P.
Great experienceHarry S.
Customer did not leave a comment.Jeff J.
Customer did not leave a comment.A B M.
Customer did not leave a comment.Deborah A.
Customer did not leave a comment.Hoyt F.
Very nice serviceDeborah H.
The people who usually take care of returns were not in. The guy who helped us did his best but finally told us, very nicely, that he wasn't sure how to check the truck back in so we could leave and he would take care of it later. We left without a receipt. He tried but it was not his job.Thomas D.