No interaction with staff. Just dropped off and use self checkout.
VAN L
Customer Reviews for Motel 6 Delano
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When it was time to turn in truck I went to app. on Active rentals there was no active rental shown I called customer service I was put on hold for about 5 minutes a recording came on saying if I would choose a call back which I did. I waited for 20 minutes in the car at the parking lot with no call back so I left to make dinner. called that night again finally got live person saying don't worry you'll get a email regarding the return come to find out I was charged an extra $200 this is totally uncalled for of this charge worse experience I've had with Uhaul and I've been a customer since 1998. I DEMAND MY $200 BACK! Need a Supervisor on this matter ASAP!
Eric SThank you very much u haul
BORIS B