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DAVID P
Customer Reviews for Motion Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Having a location that is on any surface besides mud. I tracked mud into the cab due to the location surfacing being dirt, but after a snow. I like to leave things better than I received them, but time was not on my side, so I had to leave it chalky for the next customer. I liked that I was able to connect to a U-Haul specialist on a weekend. That made my spontaneous U-Haul use functional.
Teresa BCustomer service from the manager Shileene was excellent. She was very helpful.
DANNY DGreat job!
Rebecca MWhen I showed up to pick up my truck, no one was there. There was a sign that said “we are at a booth at the farmers market.. if you need uhaul help, call this number”… however the number was incorrect. They transposed the last two digits. I had to go onto the website and call from there. It literally took an hour to get a code to unlock the key from the key box. I was already irritated that I reserved a truck and trailer from the Rupert location, but got a call the day before pick up that I had to get the truck at heyburn and trailer in Rupert.. I had to leave my car at the uhaul place in hayburn.. drive to Rupert, pick up the trailer, then load the truck, then go back to heyburn to pick up my car.
Peter MI didn’t get the dolly that I reserved
Desiree FGreat Customer Service!
Brent PRenting was painless. The woman who helped me was pleasant and professional. The equipment was full of gas and clean. I don’t see how it could be improved.
Geoffrey ANothing. Everything excellent.
paul wThe CSR at pickup was Amazing!
Cindy RDifficult to pick up rental. Had to call twice for assistance with locks, Easter almost 30 mins of rental
Keri CI was charged twice for charges
Blanca OFor some reason I was charged for an extra day. That's not right equipment was back early and clean and ready to rent.
Michael M