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WAVERLY W
Customer Reviews for Mount Airy Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I needed one unit to store things before a move, and another large one to facilitate moving everything we own as we were in between homes. We also used a U-Haul through them twice and had a wonderful experience. Our move would not have been possible without the help of Mount Airy Self Storage!!!!
Rachel W | Overall ExperienceSo very friendly!
Susan S | Overall ExperienceManager was very nice and professional. I will definitely be using them again in the future
KEVIN OAiways use Adam for my Uhaul needs..He is a great guy and does everything he possibly can for his customers...
DAVID HThe operator at this location was very kind. Pleasant experience overall. Will be my primary rental location moving forward.
DANIEL MThe service was great! Adam walked me through all the information that I needed to know. He offered choices of add-ons with no pressure. He did everything he could to make this experience a pleasant one. There was no problem, picking the 20’ truck up. I have never drove anything that large before and there was no problem traveling up the mountain with it loaded or empty. I would definitely use the service again. Thank you!
CHRISTINE SIt was after hours, so we had no interaction with anyone. Had someone called and informed me that i would be charged this extra $284 I could have went back and delivered to wherever they wanted!
MICHELLE BCustomer service was excellent!
JACKIE EVery courteous and very helpful. I would definitely recommend this company to anyone who needs their services.
TERRENCE MStaff were super helpful...Needed a short-term storage solution with moving help and they helped make this a stress-free experience...all handled long distance!
karen B | Overall ExperienceIt was a pleasure to meet Mr. Hull. I chose this location because it had better customer ratings than the other local option. 90 minutes before my contract ended HQ sent me an email telling me to return my rental to this other location (the one with the lower ratings) in an effort to balance the units in Mount Airy. It all worked out well.
PHILIP BAdam made the transaction easy for me. He did what he said he would do! (Not everyone does) I highly recommend the U-Haul business run by the Hull family!
JONATHON CSame as before the app is terrible when we dropped off the truck the same thing happened. It took for ever to upload the photos l. Both places I have 5g service.
Jordan GThis was my first time renting a U-Haul truck. It was a great experience. The rep was very nice and helpful. It was great! I will definitely return to this location when I need a truck.
ELIZABETH BSpoke too multiple reps about the transaction prior to retrieving vehicle and returning but yet after the fact was threatened with having charges pressed about not returning a vehicle or it couldn’t be found either saying it was deemed “lost” the vehicle was exactly where we dropped it off and said we would drop it off. Was even on camera footage a now I’m being charged for dropping the vehicle off in the wrong area? I need to speak to someone about the matter once more apparently because it just seems Uhual is trying to be a money pit. Please reach my email at Isaiah.martin67@gmail.com or 2763172002.
MARISSA MGreat experience nice selection friendly helpful staff process wad easy and smooth
CRYSTAL SSuper friendly and helpful! 10/10 would use again!!!
CHARITY MThere was a problem with the equipment and he was very intent on getting it repaired.
JACK BGood experience!
Margaret NCathy Hull was delightful and managed the return process well. I was at their location less than 10 minutes.
EARL TNo pads. No pads at any local u-haul site. Also after reserving truck in advance. Truck wad not available at time reserved. Never use u-haul again
DANIEL DYou can’t improve since service is excellent!
MICHAEL PClean the front of the truck better
Samantha CThe phone section on the app would not work during the return check in process. And the check in process was not clear or intuitive, leaving me uncertain that the check in was complete.
WADE TCathy was amazing! We were able to rent what we needed same day. Everything went smooth and our experience was very pleasant. We will definitely use them for any of our future moving needs.
TABITHA JNo suggestions for improvement. The service could not have been better!
JONATHAN RExcellent experience. Thank you.
JAMES CAdam was the best! I will definitely be using him for my U-Haul needs, outstanding customer service!!!
LAPHEKA SVery smooth and easy process. The folks that run this are just as sweet as they can be! I will be coming to this location from now on for all of my rental needs.
AMBER TNothing
FLOYD GNothing everything was perfect the stag was very friendly Hank you
IRVING Hkeep word.. if you say you will do something do it (i.e storage verbal agreement)
SCOTT SClean, neat, well displayed equipment. Friendly, knowledgeable staff. Called me to notify me I had left an item in the van.
JACK BNo improvement needed!
Michael BIt was a great experience
Todd LExcellent service
DAWN SI have rented from the storage company many times very satisfied .
Dale C | Overall ExperienceThe truck was a little older but was good for local haul. I would recommend Mt Airy U Haul
ELAINE Shelpful ,friendly, made the experience easy .
CONNIE RThe guy at W Pine St, Mt Airy NC went above and beyond (right at closing time) to make sure I got what I needed. He was very accommodating and reassuring during a stressful moment for me. Im grateful for people like him who stay late the day before a holiday to help out a stranger.
KRISTEN PGreat service Will rent from them next time
Johnnie HIt was a Great experience!!! Thank You for Great Customer Service!!!
ROSEANA KA really nice guy. He makes the process painless. Would recommend people to use this location any day. Thanks for such a pleasant time...
DANNY CGreat team great location
James MThere was only a single person, so any rush makes people wait. Also, they closed at 1:00 on a saturday, which made our particular situation more complex.
stephen cVery secure facility, never worried about my belongings. Very friendly !
Marvin T | Overall ExperienceThey were very helpful. They answered all my questions. I would highly recommend this location.
TENA SGood folks to work with
CHARLES BExcellent storage space facility from day 1. Clean, well lit and safe! Staff/owner always willing to answer questions and available if I needed anything.
Jed N | Overall ExperienceOur service was super, explained everything to us. He was great! So glad he was there to help us!
SUSAN BI lost my key to my lock and the staff assisted me with the lock removal.
Timothy K | Overall ExperienceGreat facility and awesome management/ownership and fairly priced. We rented the unit to store extra belongings while we had a house built. We remained in it for more than 6 months after the house was finished because it was very convenient and afforded us time to manage moving in at a reasonable pace. I almost hated moving out :)
Michael C | Overall ExperienceGreat service and wonderful customer service
Dale C | Overall ExperienceEveryone was very helpful and understanding when I needed to get a storage unit quickly for my move to NC. Very patient. Communication good. Very happy with my experience. Thank you.
karen h | Overall ExperienceGreat facility even greater people
Reed E | Overall ExperienceGreat place and great people!
Susan G | Overall ExperienceClean facility, and great customer service!
Janella M | Overall ExperienceGreat people. Nice facilities. Discontinued using their services because we finally found storage close to home.
James B | Overall ExperienceStaff provided exemplary customer service.
Ann M | Overall ExperienceGreat storage facility. Well kept and clean. The staff was very friendly and helpful. Would highly recommend.
Toni L | Overall ExperienceThanks for everything!
FLETCHER M | Overall ExperienceClean, neat, dry, safe, no vermin, everything you want in a storage unit. Friendly helpful staff inspires confidence. I will go back to them in the future when/if I need a storage unit. Very good people.
KURT B | Overall ExperienceFriendly, helpful and very accommodating 👍
James C | Overall ExperienceExcellent customer service
IDA M | Overall ExperienceCalled the storage company they didnt hace the size availiable
James D | ReservationExcellent facilities and Great staff. Thank you for everything.
JESSICA G | Overall ExperienceThank you for your kindness. I have recommended my brother inaw and my son to your place of business.
Sheila N | Overall ExperienceI was late getting back from Tennessee yesterday and have not moved into the storage unit. I`m going to try and move our stuff in it today.
Privacy R | First ImpressionsExcellent help. Ease to unload and move things into unit.
Privacy R | First ImpressionsI was very impressed with the staff at Mount Airy Self Storage an the couritious employee who set my account up. He was very professional and knowlegable
Privacy R | First ImpressionsGreat unit
Privacy R | First ImpressionsEverything was great.
Privacy R | First Impressions