Customer Reviews for Mount Airy Self Storage
(U-Haul Neighborhood Dealer)

778 reviews

1334 W Pine St   Mount Airy, NC 27030

(336) 789-0575

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 5/28/2022 - 5/30/2022: Closed

Services at this Location:

Contact Us

(336) 789-0575

1334 W Pine St
Mount Airy, NC 27030

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 5/28/2022 - 5/30/2022: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Very nice people If I ever need their services again they will be my first choice

Randy H. 
Rating:
5.0

Outstanding service. Wonderful people.

JAMES M. 
Rating:
5.0

Above and beyond customer service

Sheryl R. 
Rating:
5.0

Customer did not leave a comment.

Thomas W. 
Rating:
4.0

Make personnel more available. They were not open and didn't set up appointment for me to drop off equipment. Just had me drop it and then called to say they couldn't find it.

Harvey R. 
Rating:
5.0

Customer did not leave a comment.

Troy F. 
Rating:
5.0

Customer did not leave a comment.

Manuel T. 
Rating:
5.0

Customer did not leave a comment.

TODD H. 
Rating:
5.0

Was greeted before I got out of the truck! The gentleman was smiling, very helpful, him and the lady made it a easy, quick check in. Pick this place to turn your U-Haul in if you're in the Mount Airy area!

ERNEST KENT A. 
Rating:
5.0

Customer did not leave a comment.

Kristine R. 
Rating:
5.0

Hull was AWESOME! We really appreciated the excellent service he gave, above and beyond our expectations.

Frances J. 
Rating:
5.0

Customer did not leave a comment.

NANCY R. 
Rating:
5.0

Nothing

Jimmy G. 
Rating:
5.0

Always courteous and ready.

Joseph H. 
Rating:
5.0

Customer did not leave a comment.

Lloyd T. 
Rating:
5.0

Thank y'all

Crystal L. 
Rating:
5.0

Customer did not leave a comment.

Darryl L. 
Rating:
5.0

Customer did not leave a comment.

Gloria W. 
Rating:
5.0

Clean facility, and great customer service!

Janella M.  |  Overall Experience 
Rating:
5.0

Everything was good, great experience over all, would use them again

Richard D. 
Rating:
5.0

Customer did not leave a comment.

Johnny W. 
Rating:
3.0

Customer did not leave a comment.

Jason P. 
Rating:
4.0

Customer did not leave a comment.

Colon M. 
Rating:
5.0

Customer did not leave a comment.

MARK M. 
Rating:
5.0

Fix your online turn-in process so that it works seamlessly with the U-Haul app. I had to go thru a chat session and get an alternate URL to turn in my trailer because U-Haul app would not upload the required photos. Frustrating and time-wasting (but U-Haul chat rep was very helpful).

Johnny W. 
Rating:
5.0

Always provides the most excellent of service

REBECCA Y. 
Rating:
5.0

They were really helpful and accommodating.

kirk A. 
Rating:
5.0

Customer did not leave a comment.

craig P. 
Rating:
5.0

Great App to return truck. Very easy to use

Douglas H. 
Rating:
5.0

Customer did not leave a comment.

Edward R. 
Rating:
5.0

Fantastic to work with! Made my rental easy.

Luke W. 
Rating:
5.0

Customer did not leave a comment.

helen c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROGER G. 
Rating:
5.0

Customer did not leave a comment.

Julia H. 
Rating:
5.0

There is nothing more that could be done to improve service for next customer! Adam was great!

Gary A. 
Rating:
4.0

Customer did not leave a comment.

NOE R. 
Rating:
5.0

Customer did not leave a comment.

TONY G. 
Rating:
5.0

Adam Hull of Mt. Airy Self Storage 1334 W. Pine St. Mt. Airy NC (U-HAUL Authorized Dealer) went above and beyond to help us! Our original pick up location was "The Building Village of Mt. Airy." U-Haul corporate was unaware this location was non-existent! We are grateful we found Adam. He professionally and courteously resolved our dilemma and we thank you so very much! The Powell's of Mount Airy

Joseph P. 
Rating:
5.0

the best service I have ever had

Earl S. 
Rating:
5.0

Customer did not leave a comment.

Brian K. 
Rating:
5.0

Everything went very smooth and the atmosphere was very friendly.

Debra P. 
Rating:
5.0

Customer did not leave a comment.

Gray H. 
Rating:
5.0

Customer did not leave a comment.

Amy G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laura B. 
Rating:
5.0

Customer did not leave a comment.

Johnny W. 
Rating:
5.0

Best price for a tow dolly rental in Mount Airy NC...I will definitely use in the future..

Erwin H. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Quck and easy. Thanks!

Genevieve B. 
Rating:
5.0

Customer did not leave a comment.

Merrick B. 
Rating:
5.0

Customer did not leave a comment.

Mathew S.  |  Overall Experience 
Rating:
5.0

This was the easiest and simplest U-Haul transaction I've ever participated in. Adam was very kind and knowledgeable, and he made sure I did not have any questions or concerns. I cannot recommend highly enough. Thank you, Adam and Adam's mom!

Rob S. 
Rating:
4.0

Customer did not leave a comment.

Isaac T. 
Rating:
5.0

Nothing the service was exceptional was very impressed with evreything I would go there evreytime

Steve F. 
Rating:
4.0

Customer did not leave a comment.

Tina D. 
Rating:
5.0

Customer did not leave a comment.

Aaron M. 
Rating:
4.0

Customer did not leave a comment.

CARL R. 
Rating:
5.0

Customer did not leave a comment.

Edith M. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
4.0

staff came to me on lot at drop off.

RAY G. 
Rating:
5.0

Customer did not leave a comment.

bobby H. 
Rating:
5.0

Customer did not leave a comment.

Brandi G. 
Rating:
5.0

Nothing. Adam knew what he was doing, was efficient, helpful and a pleasure to work with.

Marye B. 
Rating:
5.0

Customer did not leave a comment.

Jeremy T. 
Rating:
5.0

Customer did not leave a comment.

Donald G. 
Rating:
5.0

This was NOT the location I had originally chosen, as UHaul said there was one closer, BUT, it was incredibly difficult to find, went to the address and it is closed and no activity and no one there. I called Mount Airy Storage and THEY were EXCELLENT (the other location should be deleted from your website).

James M. 
Rating:
5.0

Awesome.

Lorrie M. 
Rating:
5.0

Customer did not leave a comment.

sheila B. 
Rating:
5.0

Customer did not leave a comment.

DARLENA P. 
Rating:
5.0

Customer did not leave a comment.

Corey K. 
Rating:
1.0

Directions say to call. We called twice and left a message that we were at the location and they never called back. There was no sign and the lot held construction equipment and was gated and locked. Tried to call Uhaul for alternative drop off and there was a 40 minute call back wait. Took it to another location in Mt Airy. He indicated that this happens a lot to people who are given this drop off address. Frustrating and stressful.

THOMASEARL A. 
Rating:
5.0

Very good experience. Quick and easy.

TONY H. 
Rating:
4.0

The truck had a problem with the battery which was resolved by roadside assistance. The owners/personnel at this location were friendly and wanted to make sure we were taken care of by roadside on call.

Melanie N. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE E. 
Rating:
5.0

Customer did not leave a comment.

KENDRA S. 
Rating:
5.0

Customer did not leave a comment.

James J. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

Lynn S. 
Rating:
5.0

Super easy after hours check in.

Ryan K. 
Rating:
5.0

Customer did not leave a comment.

Tristan K. 
Rating:
5.0

Customer did not leave a comment.

james B. 
Rating:
5.0

Great service and a large, clean facility. Drop off was a snap and the staff was friendly and took care of everything for me. The entire check in process took less than 5 minutes - can't beat that!

ROBERT L. 
Rating:
5.0

Customer did not leave a comment.

RICARDO R. 
Rating:
5.0

Customer did not leave a comment.

Chris B. 
Rating:
4.0

site personnel were great and helpful

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Rebecca M. 
Rating:
4.0

Customer did not leave a comment.

Warren T. 
Rating:
5.0

Customer did not leave a comment.

Melvin P. 
Rating:
5.0

Customer did not leave a comment.

MICHAELEDWARD M. 
Rating:
5.0

Customer did not leave a comment.

Michael O.  |  Overall Experience 
Rating:
5.0

Lady there really helped me out and was very nice and professional!

Donald H. 
Rating:
5.0

Customer did not leave a comment.

Dulcea L. 
Rating:
5.0

Customer did not leave a comment.

Thomas R. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

The Mt Airy facility and staff were excellent - can't think of anything to improve upon our experience.

Timothy W. 
Rating:
5.0

Customer did not leave a comment.

JOHN F. 
Rating:
5.0

Customer did not leave a comment.

Darlene H. 
Rating:
5.0

Customer did not leave a comment.

Aaron F. 
Rating:
5.0

My original pick up location didn't exist so update your information. The tire on this trailer blew and shredded so we had to call roadside assistance to fix it. It was a Huge inconvenience.

Sheila R. 
Rating:
5.0

Customer did not leave a comment.

Jessie E. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA W. 
Rating:
3.0

Customer did not leave a comment.

BRIAN H. 
Rating:
5.0

Customer did not leave a comment.

terry H. 
Rating:
5.0

Great folks thanks 😊

LAURA C. 
Rating:
1.0

Man said he couldn't do anything for me.

RODERICK G. 
Rating:
5.0

Customer did not leave a comment.

Abigail S. 
Rating:
5.0

Great people. Nice facilities. Discontinued using their services because we finally found storage close to home.

James B.  |  Overall Experience 
Rating:
5.0

Staff provided exemplary customer service.

Ann M.  |  Overall Experience 
Rating:
5.0

Great storage facility. Well kept and clean. The staff was very friendly and helpful. Would highly recommend.

Toni L.  |  Overall Experience 
Rating:
5.0

Thanks for everything!

FLETCHER M.  |  Overall Experience 
Rating:
5.0

Clean, neat, dry, safe, no vermin, everything you want in a storage unit. Friendly helpful staff inspires confidence. I will go back to them in the future when/if I need a storage unit. Very good people.

KURT B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jordan M.  |  Overall Experience 
Rating:
5.0

Friendly, helpful and very accommodating 👍

James C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jodi P.  |  Overall Experience 
Rating:
5.0

Excellent customer service

IDA M.  |  Overall Experience 
Rating:
2.0

Called the storage company they didnt hace the size availiable

James D.  |  Reservation 
Rating:
5.0

Excellent facilities and Great staff. Thank you for everything.

JESSICA G.  |  Overall Experience 
Rating:
5.0

Thank you for your kindness. I have recommended my brother inaw and my son to your place of business.

Sheila N.  |  Overall Experience 
Rating:
5.0

I was late getting back from Tennessee yesterday and have not moved into the storage unit. I`m going to try and move our stuff in it today.

Privacy R.  |  First Impressions 
Rating:
5.0

Excellent help. Ease to unload and move things into unit.

Privacy R.  |  First Impressions 
Rating:
5.0

I was very impressed with the staff at Mount Airy Self Storage an the couritious employee who set my account up. He was very professional and knowlegable

Privacy R.  |  First Impressions 
Rating:
5.0

Great unit

Privacy R.  |  First Impressions 
Rating:
4.0

Everything was great.

Privacy R.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top