Customer Reviews for Mount Airy Self Storage
(U-Haul Neighborhood Dealer)

Rating:

3.0

Just didn't like being lectured by the staff about being late after driving 4 hours to get there

Rating:

5.0

Staff provided exemplary customer service.

Rating:

5.0

Great storage facility. Well kept and clean. The staff was very friendly and helpful. Would highly recommend.

Rating:

3.0

This place is okay. U-haul won't tell the whole story of setting me to drop off their truck at a place that has been out of U-haul service for 6 months and then me having to deal with trying for 5 hours to talk with U-haul to tell them and find this one you have listed here.

Rating:

5.0

Very accommodating and helpful

Rating:

5.0

I recieved the best service i have ever had using u haul. i want to say they gave me excellent service.thank you all very much.

Rating:

5.0

Thanks for everything!

Rating:

5.0

Clean, neat, dry, safe, no vermin, everything you want in a storage unit. Friendly helpful staff inspires confidence. I will go back to them in the future when/if I need a storage unit. Very good people.

Rating:

5.0

Nothing!! The service was excellent the people very friendly and professional. I will use you the next time I need a uhaul. Thank you LaDonna

Rating:

5.0

My second UHaul rental from this location. These folks could not have been nicer. Both times they went above and beyond to help me. It seems as though they are one of the few places around that remembers that the customer IS their business. I would give them 6 stars if you would let me.

Rating:

5.0

The drop off was a breeze. Salesperson came out when I pulled up and we went over everything together. She was friendly and helpful

Rating:

5.0

Best Customer Service I have ever experienced! The Manager truly is an asset to this facility! I will definitely use this location and refer to friends and family! Thanks Amy Chambers

Rating:

5.0

Rented here a few different times and it has been good on every rental.

Rating:

5.0

Keep doing what you are doing...

Rating:

5.0

This rental experience went very well. Location was very nice and easy to work with.

Rating:

5.0

Friendly, helpful and very accommodating 👍

Rating:

5.0

Excellent customer service

Rating:

5.0

nothing! management always friendly and helpful equipment is well maintained

Rating:

5.0

They are running a very friendly, very professional, very helpful operation. The best thing UHaul can do is to not monkey with it with corporate directives.

Rating:

5.0

Very helpful and friendly, was busy when I called to confirm drop-off and they called back within about two minutes to give all the information I needed.

Rating:

5.0

Nothing. Very safe.

Rating:

5.0

we were treated very well the people working at this location are so nice and helpful and really know what they are doing thanks so much

Rating:

5.0

Checking in was a breeze. The attendent there met us outside and had us on our way in less than 10 minutes . she was great!

Rating:

5.0

Service was excellent, these people know what they are doing. Would definetly recommend.

Rating:

3.0

Office was closed. We just backed trailer into lot and left.

Rating:

4.0

My actual mileage traveled was under the estimated amount but I did not receive a refund, however, if it had been over, I would have been charged more. That's unfair and stealing from your customers. I would use another company next time

Rating:

3.0

The drop off location was closed, but advertising open at 0900 I was there at 10:20 had to use drop box. Don't know why on my pick up location was moved , got 3 or 4 emails trying to get me to move my location please respond if some one gets this email I would like to know if you take the time

Rating:

3.0

The pick up location was great, the drop off location was horrible. My wife was dropping off the 12x6 trailer and there was NO ONE at the 2 locations recommended by your service. My wife had to get her 70+ year old father to help lift the trailer off of the hitch...not good for either one of them. Your trailers are not equipped with a lift so has to be done by manually lifting them.

Rating:

5.0

Adam is always very friendly and helpful at Mt. Airy Self Storage. Can't say enough good things about him. We have used him several times. He is simply the best.

Rating:

2.0

I wish I could say that this was a pleasant experience, but the guy was very rude and made us feel like we were an inconvenience because we had pre-paid. He also just handed us the keys and pointed in the general direction of the truck leaving us to figure everything out on our own instead of walking with us to the truck and asking if we had any questions on how to operate it.

Rating:

5.0

Best u-Haul location in the USA I've been to a lot of U-Haul dealerships that weren't much help but I absolutely love this Dealership they went beyond my expectations I will go out of my way to make sure I rent from this location again thank you so much

Rating:

5.0

Outstanding service, friendly and customer oriented. Very professional, well stocked and great store presentation.

Rating:

5.0

Excellent customer service. Very easy process explained in a way that made it painless. Will definitely use again if needed.

Rating:

5.0

Staff very helpful!

Rating:

5.0

Operator went above and beyond to help

Rating:

5.0

Found the owner to be efficient and pleasant, and the equipment was well taken care of. I look forward to working with him again soon.

Rating:

5.0

I was charged 13.00 over the price I was given at pickup. I returned the vehicle with the same amount of gas as when I picked it up. Overall I was very pleased with the Uhaul and cost.

Rating:

3.0

Sorry I cannot give any input on the drop off location because they were closed on my return date. I can say they were prompt on checking everything and sending me my return confirmation on the first business day they were open.

Rating:

5.0

Most accommodating during a difficult move!

Rating:

5.0

I think there is nothing to improve ,everything was grate at that location,,,,,

Rating:

5.0

Show people how the trailer works so you can open the car doors. To get out.

Rating:

5.0

Nothing everything was great the lady was very helpful and even come out in the rain and held a Umbrella for me so I would not get wet un hooking the Equipment from my truck I well definitely refer them to people super sweet people

Rating:

5.0

Nothing to improve great experience and was very polite and helpful as always

Rating:

5.0

Need a jack on trailer. It is to heavy for one person to hook up

Rating:

5.0

Location was excellent. The windshield wipers on the truck were falling apart though.

Rating:

5.0

Excellent customer service!

Rating:

5.0

Very help ful and friendly

Rating:

5.0

Great customer service

Rating:

5.0

The access to the UHaul location was so easy. I took the trailer over early on Saturday. I parked it in the front and called the office after they were opened. I wasn't aware that they wanted the trailers in the back... he was FANTASTIC and told me no worries, he had me covered and moved it back there. Wonderful experience for a quick turnaround and urgent need. THANKS!

Rating:

4.0

Had no problem with anything felt like I was borrowing from family, never had a good u haul experience till this time,ill be back.. thanks again. Kevin Hart

Rating:

5.0

Superior service by Adam. Better than 5 stars

Rating:

5.0

very good customer service

Rating:

5.0

The tow dolly is a little noisy when you are pulling it without a car or truck on it. Only thing I would even try to improve on.

Rating:

5.0

nice friendly people.....service was just as I expected

Rating:

2.0

i was told pickup location would take care of tax exemption he said that is corporate job.no call 24 hour before pick up to confirm truck was there

Rating:

5.0

Nothing. I have rented from here 4 times and they have all been hassle free experiences

Rating:

2.0

Called the storage company they didnt hace the size availiable

Rating:

5.0

Excellent facilities and Great staff. Thank you for everything.