Customer Reviews for Mount Baker Center
(U-Haul Neighborhood Dealer)

504 reviews

1402 Mt Baker Rd   Eastsound, WA 98245

(360) 376-6600

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed
Special Operating Hours
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(360) 376-6600

1402 Mt Baker Rd
Eastsound, WA 98245

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed
Special Operating Hours
  • 12/25/2021: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

They are very helpful. Thank you.

David Y. 
Rating:
5.0

Not much to improve on, the rental shop was located in an easy and convenient location, customer care and service was great.

CHRISTOPHER P. 
Rating:
5.0

Customer did not leave a comment.

Jerry S. 
Rating:
5.0

Customer did not leave a comment.

sandra D. 
Rating:
5.0

The driver's seat wasn't adjustable, but I made it work. I did have a 25-minute hold time when I called to report the seat issue. It wasn't a problem for me but would be for someone shorter who couldn't reach the pedals. Overall great experience.

Rebecca C. 
Rating:
3.0

We dropped the vehicle off earlier than the drop off time and put the key in the drop box. I was not happy to be charged $20 extra to drop it off early. Wasn't necessarily expecting a reduction in the rental charge but if I'm doing no-contact app-based 24/7 service why did I get charged?

Suzette L. 
Rating:
3.0

On an island. No other choice

Mike I. 
Rating:
3.0

I reserved a smaller truck but it was never delivered to the pick-up center.

LINDA H. 
Rating:
5.0

I looked online 10 weeks ago and was told the price for my one way rental trailer would be $338. When I went to reserve one a couple of weeks later the price had jumped to $825 and they wouldn't give me a guarantee on a reservation. They would let me know 24 hrs in advance if they would have a trailer. They told me that my trailer was available but I had to drive 50 miles to get it and pay for a ferry trip. I know they might have a shortage of trailers but a jump in price from $338 to $825 is just taking advantage of customers. If they could make money renting for $338 a jump to $825 is out of line. I didn't need a truck this time or I would have rented from Penske.

MARVIN B. 
Rating:
4.0

Customer did not leave a comment.

ERIC G. 
Rating:
5.0

Customer did not leave a comment.

ERIC G. 
Rating:
4.0

Customer did not leave a comment.

Eric G. 
Rating:
4.0

Customer did not leave a comment.

Don R. 
Rating:
5.0

Ray was awesome! This was such a relief to be able to leave the truck on a Sunday after driving for two days straight, and not have to worry about it on Monday. Thank you!

Robert F. 
Rating:
4.0

I suppose that this new internet self pick up and drop off is, or could be, convenient for some but in my case (most likely all my fault) it was a complete failure. If it had not been for the owner of the Mt. Baker facility I would have not been able to rent the van. He was a life saver!

William D. 
Rating:
4.0

Customer did not leave a comment.

JAMES T. 
Rating:
5.0

Very helpful and knowledgeable staff.

Martin L. 
Rating:
5.0

Great service from great folks!

Matthew W. 
Rating:
5.0

Customer did not leave a comment.

JERRY S. 
Rating:
3.0

It is ridiculous that we have to travel on a ferry to pick up our uHaul because the local (Friday Harbor) location will not guarantee availability for pickup with advanced reservations.

Robert J. 
Rating:
4.0

Customer did not leave a comment.

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

LARRY T. 
Rating:
3.0

Customer did not leave a comment.

Steven L. 
Rating:
5.0

Customer did not leave a comment.

David H W. 
Rating:
4.0

Customer did not leave a comment.

edith T. 
Rating:
5.0

Great service. They started the check in process 45 mins before “official” opening because the UHaul representative was there early.

gene K. 
Rating:
5.0

Customer did not leave a comment.

GRETCHEN K. 
Rating:
3.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW RAYMOND W. 
Rating:
5.0

Customer did not leave a comment.

Dario S. 
Rating:
5.0

Customer did not leave a comment.

Allen F. 
Rating:
5.0

Customer did not leave a comment.

jose M. 
Rating:
5.0

Customer did not leave a comment.

DONALD M. 
Rating:
5.0

The costume service excellent thanks for your help.

VIRGEN V. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY M. 
Rating:
5.0

All good

Donald W. 
Rating:
5.0

Customer did not leave a comment.

KAMI P. 
Rating:
5.0

Soooooo glad we have uhaul available to rent on Orcas. Really helped me out trying to get my new washer and dryer. The crew at Mt. Baker center is super helpful. Thanks guys!

Elizabeth H. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Customer did not leave a comment.

Rich G. 
Rating:
5.0

Perry was very helpful and the truck worked very well. Thank you.

evan W. 
Rating:
5.0

Customer did not leave a comment.

MAXIMILLIAN B. 
Rating:
4.0

Customer did not leave a comment.

Douglas A. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
3.0

it seemed like theUHAUL software at the NAPPA store was slow and cumbersome!

Christopher P. 
Rating:
5.0

Everything was great! Perry (the owner) is awesome. And, Ray was very helpful. We are so lucky to have this service in Eastsound. Thank you!

JILL TONEY D. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Very excited that this is my new place. Great store with great help!

James M. 
Rating:
4.0

Professional and helpful agent

Barbara N. 
Rating:
4.0

Everything went smoothly, the truck was in great shape. I live on a small island and was happy to find out that I could rent a Uhaul.

michael G. 
Rating:
5.0

They helped immensely despite the fact that UHaul had made a mess of the reservation.

Samuel B. 
Rating:
5.0

Perry was amazing, making the total experience very smooth.

Dale C. 
Rating:
5.0

The service was more than perfect, staff was awesome & a huge thank you to Perry for giving me such great service knowing I was having to move off an Island & into a huge fire zone in Oregon

Karen D. 
Rating:
5.0

Customer did not leave a comment.

Randa F. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Nothing to improve. Team at my baker uhaul are great

Kenneth C. 
Rating:
5.0

My pickup time was not the same as the time the location had. I had a 9am reservation, and was not able to get my truck until 11am.

Bob B. 
Rating:
5.0

Nice truck. Everything went smoothly, Of course I left it with more gas than I started with!

Michael S. 
Rating:
5.0

the personnel at Napa was very friendly they have great service the U-Haul was pristine everything worked well and it was well communicated what was to be done and how it was being returned very grateful for the assistance I received and I'll definitely use them again

Robert J. 
Rating:
5.0

Customer did not leave a comment.

Todd D. 
Rating:
5.0

Customer did not leave a comment.

SCOTT ALLEN S. 
Rating:
5.0

Customer did not leave a comment.

MALCOLM CHARLES G. 
Rating:
4.0

A bit frustrating to get charged extra for ONE gallon of fuel on the largest truck. I filled the tank to where I thought it needed to be. I doubt the resolution of the analog fuel gauge is accurate enough to identify one gallon short. This is a Uhaul system issue, not a location issue.

David H. 
Rating:
3.0

Better, more accurate communication.

Heather P. 
Rating:
4.0

Perry's customer service was above and beyond; a truly enjoyable experience that provided me with a rental contract exactly right for my needs. Pick up and drop off went smoothly and the van was in tip-top shape, easy to drive.

Scott H. 
Rating:
5.0

great customer service!

THOMAS P. 
Rating:
5.0

I have fiund the Eastsound branch careful, reliable, competent, and friendly. Local reciprocity cannot be beat!

Janet S. 
Rating:
5.0

Customer did not leave a comment.

Mike V. 
Rating:
3.0

Poor customer prioritization. No sense of urgency.

John T. 
Rating:
5.0

Customer did not leave a comment.

Peter C. 
Rating:
3.0

The box for returning the key could use a light over it and better signage.

Cory F. 
Rating:
3.0

Rotors on the front brakes were so warped that when braking the steering wheel vibrated so badly I could barely hold on. The automatic doesn't up shift until the tach is over 3200 and frankly, 8 MPG is unacceptable both economically and ecologically.

Kennith W. 
Rating:
5.0

Customer did not leave a comment.

Daniel D. 
Rating:
5.0

I received friendly, helpful and professional information from Perry and James. They both on two separate occasions answered my questions which helped me with my move. I definitely appreciated their knowledge.

sharine L. 
Rating:
5.0

I had a great experience!

Dylan C. 
Rating:
3.0

Customer did not leave a comment.

John G. 
Rating:
3.0

The whole check-in process and paper work is extremely slow. I have a profile, and pre checking, but still always something and repetitive.

JEARL N. 
Rating:
4.0

Customer did not leave a comment.

Ronald K. 
Rating:
5.0

Customer did not leave a comment.

Christopher L. 
Rating:
1.0

Do not e mail me

David G. 
Rating:
5.0

Customer did not leave a comment.

Scott K. 
Rating:
3.0

Being this is an island the availability of equipment is very limited. It would be nice if U-Haul could stage some items on the island so they are more accessible.

Shawn M. 
Rating:
5.0

Customer did not leave a comment.

gary L. 
Rating:
5.0

Customer did not leave a comment.

Margaret O. 
Rating:
5.0

Customer did not leave a comment.

Jennifer K. 
Rating:
5.0

Super easy and fast. James is excellent at customer service. A ++

Barton L. 
Rating:
4.0

My difficulty has to do with Uhaul corporate in regards to this location. It's on an ISLAND. Offering a pickup location subscription at what may be a short distance on paper in reality involves a long drive to the ferry and a trip across water. There are no easy location substitutions.

Nina L. 
Rating:
3.0

Well I absent mindedly left my high dollar hand truck or dolly in the rear of the uhaul I had rented . Upon returning to the uhaul rental site 2 or 3 days later , I was informed that no dolly was found in the truck I had used. Which is quite unfortunate for myself being it cost me well over $200.00 . It really was a nice dolly so I can see why Mr. Perry Pugh would rather keep it for himself , than do right and return it to it's rightful owner! However any future business with mt. Baker uhaul has now been terminated. Regretfully Brian Benthin

Brian B. 
Rating:
5.0

They were friendly and helpful.

Cameron S. 
Rating:
5.0

Customer did not leave a comment.

Modesto A. 
Rating:
5.0

Customer did not leave a comment.

megan L. 
Rating:
3.0

tire pressure was low on all 4 tires, alarm kept going off until I filled them at a gas station

nicholas G. 
Rating:
5.0

Customer did not leave a comment.

Martha K. 
Rating:
5.0

Customer did not leave a comment.

Christopher K. 
Rating:
5.0

Customer did not leave a comment.

Jennifer K. 
Rating:
5.0

Customer did not leave a comment.

matt L. 
Rating:
5.0

The staff went the extra mile to ensure we had the proper equipment reserved on Orcas. All went very well with a few stops in ahead of time.

Randy C. 
Rating:
3.0

Customer did not leave a comment.

Jessie P. 
Rating:
5.0

Customer did not leave a comment.

Michele K. 
Rating:
5.0

Customer did not leave a comment.

PENELOPE H. 
No reviews have been submitted for this location.

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