Perry and Mary are excellent to work with. Very professional, efficient and personable. Great truck. Worked well and was easy to drive. Thanks.
Gregory B
Customer Reviews for Mount Baker Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location was Excellent. Perry is a true profssional and gives very good customer service.
SHERRY LJust a great experience. Thanks very much!!
Pamela TNot one thing, it was perfect in every way
Robert TPerry is super helpful and provides excellent friendly service.
Arthur dIt’s the only UHaul on our island, so I’m glad it’s there even if hours and choices are limited
JOEL DBoth myself and the location manager had some difficulty completing the online U-Haul reservation/rental process.
Eric MExcellent experience. Wouldn’t change a thing.
Robert GThe 10' had just come in and everything was fine except the windshield was so dirty that I got my car wash kit out and cleaned it at home.
ERIK HPerry was very friendly and helpful. Great cargo van ready to go as needed. Highly recommend.
Cynthia DThe 24/7 pick-up process is a great option, however there could be some improvement on the verification process. The alternate contact verification should happen before pick-up time to allow for convenient reply time.
R TTremendous Service , good equipment .
Tom WU-Haul need to update all trailers to the new quick hitch style… the old style is a pain in the ass
Philip EThe Service Was Superb From Start To Finish !
Tom WLove renting from here , super easy and convenient, not to mention affordable
ANDREW AParry was well informed and efficient, A great experience.
steven eNada, your doing good
Andrew ANo Jack on trailer, customer service was slow and poor. Took way too long to check in when I already did it online. Not happy that insurance was added after I declined it
Joshua SThe truck was cleaned but there were several maintenance issues we noted with this older truck. We were glad it was a short trip. We do not recommend this vehicle for long trips. It was very difficult to remove the keys from the ignition, if not impossible at times. The steering wheel has way too much play in it.
Mariann CGreat customer service
Susan LThanks for being here for us on Orcas
ELIZABETH HFantastic experience
David CYou add $14.00 insurance after I told you I did not need it and signed the form that I did not want it. Then you charged my card $53.07 on the April 22 the day I picked it up then you charged me for milage when we only used less than 40 of the 153 miles allotted for that trip. Then you charged me again on April 24 ....all in all a $30 rental turned into $191.42 move. I made the reservation with the regional office because of poor ethical practices by Perry in the past. So when I notified them on April 25th of the shenanigans they were able to refund me $30. I would love to say do not rent from these people but it's the only option now our Friday Harbor u-haul has closed down . So please if you do rent from this location. Do the rental through the regional office. Please make sure to check ,double check and triple check your receipt and your bank account even days after you drop off.
AKARYA AMake the mobile/online remote pick up easier to use with a clear path to go down from the website and within accounts. It was clunky, led me in circles, at one point switched to spanish which I could not undo even with customer service phone help, had to log out and log in many times to make work.
Cynthia OThank you!
Suzanne CFaster checkout.
Alan WKey was defective and frustrating. Requesting refund
ISAAC OExceptional customer service - friendly and knowledgeable staff, and a very convenient location. All around great experience.
Harold VWe were in and out in 15 minutes. Great facility!
Joseph SThis is just the most fantastic service to have available for us in this rural community. So glad to have them here. They are great!
MARIAN ORay and Perry were great at checkout. James did a great job on return.
ray HEverything was great everyone had was very nice
Brent MIt was easy and the agent was friendly and helpful.
Ronald RI had trouble getting traction on the steep gravel roads in my area. The truck was fairly new but digs holes in the road when the steering wheel is turned even a little. Please upgrade the drivetrains on future trucks to include positraction at a minimum and possibly even 4x4 as well.
Gregory PTruck did not have functioning headlights. I did not discover this until I was driving off a Ferry boat at night and was unable to see the road - it was a dangerous situation. To add insult to injury - I was charged for "top up gas" when I replaced the gas to above the previous level.
Brett MFast and easy check in. Will definitely be back!!
Lorraine KNothing.
Michael SCustomer service was terrible. The two men at this location were very rude. The guy who received me, didn’t even explained anything to me, just gave me the key, and when I stayed there waiting he reacted very rude. This is my first time renting uhaul, the truck was perfect and it served well, but the workers need to improve manners and treat customers with attention, care, and respect. It almost seems like since they are the only ones here, they don’t even care, because after all, we need the service and we’ll go to them anyways.
Gloria AUnfortunately, there was zero blanket available even though those were requested over an month in advance and the truck was half empty. And doing remote pickup could not be completed due to internet issue at that location. This delayed our start time by 3 hours. The employees were wonderful and very helpful once it opened.
Sandrine MGreat customer service.
Michael SEmployee took a very long time to do the paperwork, and then wouldn’t let me hook the trailer up and he failed to plug in the electrical correctly
Sasha CGreat service and quality trucks from the local dealer.
Quinn WPleasant helpful staff
Jeffrey bMade the reservation online, picked up and returned the truck at the Mount Baker Center. The check-out and check-in processes were seamless, and the van worked perfectly.
Norman GThank you
HANS BThe service was good, but I was guaranteed a particular vehicle, and was forced to settle for a smaller rig. 'Not much of a guarantee' !!! I sent a message about that issue, no response,.?
Michael AI can’t think of anything it’s well run
RUBEN M