Very good service
RANFERI C
Customer Reviews for Mount Pleasant Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very nice people at hardware store
anthony dWorker should always be 1:1 with customer.
VERONICA EThe lot was so small it was stressful to navigate.
TYLER WIn the beginning my experience was very pleasant when I made the initial phone call to book my uhual the person I spoke with was very friendly and easy going. However my experience in the end was not what I expected it to be at all, upon return I was told to make sure my U-Haul was returned on full which I did no problem. No one came out to check the van and make sure which I did not find unusual until I received my final receipt and I was charged an outrageous amount of 91 dollars for the gas. My receipt stated that I left it on a quarter of a tank which was not true. I even have my receipt for the gas. The mileage I used compared to the gas did not even add up. It was a very strange and unfair situation. I then could not get in touch with the actual location due to them being closed already it was just very upsetting because money was taken from me that should have not been taken. In the end I called the customer service line through U-Haul and received help right away which I was thankful for but again my experience was not what I expected in the end.
SHAEQUELL NAll of the links uhaul provided as well as the uhaul app, for condition of truck, pick up and drop off were not working. The website and app need some serious updates. I was lucky there was an employee that happened to be there on a day the store was closed so he could let us in and finish the reservation for us. Very unsatisfied with uhaul online experience.
Jessica ONothing to improved. Representative was very professional and polite. Thank you!
BERNARDO DThere was a candy wrapper in the cab of the truck and then a sock in the back of the truck. Doesn't look like it was cleaned. Also the gas was not full when I picked up the truck. It shows in the pictures from when I picked up the truck and I also wrote a comment regarding that.
CRAIG JLocation & equipment was excellent. U-Haul app and equipment checkout link malfunctioned and would not accept uploads of my vehicle pre-use photos.
Jason WEl precio es muy comodo
CARLOS PNo help once you walk away and pay your handed the key and must fine the truck check and verify all by yourself no help and the time begins when your handed the receipt your no where near the truck you have about half an hour wasted
EVELIN SI think all went well
TINA CAutomated return was not smooth and there was no final confirmation that it was successful.
Jeanne PThanks so much Mt.pleasant!!!
HOWARD SThe mobile pickup process needs improvement
Todd EI dropped the truck off after hours. The only thing that was confusing was that there were two U-haul drop boxes for the keys and it wasn't immediately apparent which one I was supposed to put them in. Otherwise, it was easy to return the truck and get in and out quickly.
REMY FBrenda was very helpful and pleasant.
KEVIN WHad to sweep and clean out the trailer before using it but other than that, all good!!
Domenic FGood service.
Esther WI am completely unsatisfied!! I reserved the Uhaul to be picked up on Sunday when the store was closed knowing I would have to do an online pick-up. I rented a truck a week prior and there were no issues with the reservation. When making this reservation I noticed the gentleman didn't ask for my cc information like the person did at the initial reservation. When I mentioned it he told me I could pay on the app. He tried to locate where to input the card information, but could not and stated again I could pay on the app. I was skeptical, but I left. I got to the location about 20 to nine, because I had an appointment that I needed to get to. I logged it to the app to complete the pick up my truck process. Everything seemed to be going smoothly but it never have me any option to pay or get the code to get the keys out of the lock box. I contacted customer service The message said it would take 30 mins to be connected so I walked home since it was so hot outside and I needed to charge my phone. When the representative answered she told me I had to be at. the location,, I asked if she could hold on while I walked back and she declined. She advised I check my location . Went back ensured my location was enabled, tried for an hour to pick up my truck while waiting on hold with customer service. When I finally spoke to someone she realized the representative who made the reservation made it for an in store pick up , changed it in the system and then I was able to check in. When I finally got the keys, the truck I was assigned was partially blocked my another truck. I called customer back to speak to a manager and was on hold for another 30 mins. I finally had to hail a good Samaritan to help.
MARLA PI reserved the truck for another location, only to find that upon my arrival there was no truck available. It took me 30 minutes to get a U-Haul representative who the send me to this location. The tuck was dusty and stuffy and even with the widows down the fumes makes it difficult to breathe. I don’t believe the person at the counter and location is to be blamed for the condition of the truck.
Sharmaine SThe only thing missing from my reservation was a utility dolly which I paid for but did not get a refund for.
Rosalinda CI have made a reservation without insurance and I see I was charged for it
Keisy MNa
DEANNA LNothing at all, You Rock..
Samantha MThe Van was clean. It pulls to the right. When I was taking an exit it felt like the van was sliding to the right. When I changed into the left lane the van pulled right and then turned left. There was significance play in the steering wheel.
Vincent CMy only problem was that when I returned the truck, the app could not pick my location to be able to continue with checking out. I called customer support and they told me that they need to transfer me to live support and live support was unreachable. I left the truck in the designated area, throw photos just in case, and call customer support to leave a note. At the end, I got charged for an extension that I did not ask and got a higher fee than expected.
Juan GNada esta excellent
JUAN MI believe I was overcharged, I need to call to speak to someone soon. As well as when my employee went to pick up the vehicle our reservations were changed, we were charged an additional amount and the people at the desk were incredibly rude and not helpful.
Christopher MFriendly young lady that serves me
walter dEverything was great.
elvin CCouldn't answer any of my questions. About when I give my deposit back for returning the truck. I'm still waiting for my deposit
Julio GI was charged for an amount I do not owe. I was forced to wait in the cold for 30 minutes, on the phone, all to retrieve a uhual key. Never had a problem with uhual for years, but after this experience, never using uhual again.
Steven VThe original truck had barrels and trash in it. Someone there mentioned they had just taken it on a trash/ recycling run. The people there were very polite/ nice about it, and did give another truck. The next truck had cigarette butts all in it.
Aminat aGreat store and service
Denise CEverything was done well to accommodate and efficiently aid the customers.
DINO SThe security box need to be more secure and the keys don’t fit to go through inside the box,
Casemiro RNothing
am cI love this location I always go There for a U-haul.
KERRION LThe truck barely started. Got it with no gas and then when returned it then charged me for gas. Called and they said they wouldn’t charge us then they charged $20 for “oil and tires” something I have never been charged for at U-Haul and I rent them 1-2 times a week. Never coming back and reporting as fraudulent charges from this place
Blake BBad customer service
Jorge FLeave the keys in the correct van
yameliz mParking lot unclean, weed overgrown, store supposed to be open according to hours on the door. Checking in to get the truck over the phone took almost 40 minutes for me to sit and drive a truck that smells like rancid urine. Offered price $19 is a joke as I paid over $60 to use it for 1 hour. It’s offensive how ripped off I feel about this situation.
Carolina Cyou cant improve ont he service and quality of the experience i had with Mt Pleasant.
MICHAEL SNo problems getting my truck, easy and fast, i love these guys!
FRANKIE FYour website is problematic when accessed from a phone. I could upload a picture of the front of my driver's license but not a scan of the back. I couldn't use your website to return the truck despite turning ON location services, and when I tried to access the help page, it was covered by a large questionnaire which I couldn't get rid of. Oh well, it all worked out in the end.
David BYou guy doing a great job
shawn pI pay $122 for 26 miles
Rabih YThe email that was sent to me said I would be able to successfully log-in and get my UHaul through the website. I ultimately had to download the app instead. Not too much of an issue. But the area I was in had terrible service so everything took a very long time. What should have been a 5-minute task took nearly 30 minutes.
Matthew K