Smaller uhaul location but wonderful people and beats driving all the way into Spanaway if you live out in graham or beyond
Jarold B.
Customer Reviews for Mountain General Thrift
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Amazing customer service!!
Jason W.Nothing customer service was excellent
Ioane T.Very Professional!
JUDITH G.Hor
Brandon S.She was super nice but unfortunately you guys don't supply her with dollys so I had to go to another store to pick them up
Rachael P.Auto trailer had a wheel strap that was ripped down the middle and GLUED back together!? Luckily there was another trailer on site that they swapped out. With a trip across the whole country, you think there would be better inspection on a strap meant to support a vehicle.
Raymond R.The location was VERY far from our preferred pick-up location, which was an inconvenience of hours for us. This is, of course, no fault of the local rental provider.. The owner was very helpful, however the lot was somewhat small and difficult to maneuver. .
Scott C.No improvements needed. The service we received from Chris at Mtn Thrift Store in regards to our uhaul service was top notch.
Michelle F.Very helpful and courteous. This is an example of great customer service. I will return to this location from here on in. Very down to earth service. The best I've seen in my 64 years on earth.
JOSE C.Very friendly customer service at mountain Hwy thrift. We were very pleased with the rates for our trailor rental and would recommend this location to others.Thanks Chris
KRISTINE LEANNE S.Were not able to haul anything due to lock getting jammed. I contacted customer service, they said someone would reach out via phone within 24 hours and i wouldnt be charged until it was resolved. Someone reached out 4 days later via email and I was still charged. The person still has not replied back to my email.
Taima M.Ladies at check in and checkout was super. EXCELLENT....and I mean EXCELLENT customer service. Not my first time renting from uhaul and out of my experiences with uhaul this place is the best. Thanks yall for yalls hospitality and will see you again sometime and will DEFINITELY use yall again
SHELLY N.More signage or confirmation of location would be helpful. It was a bit ambiguous.
Crystal D.Overall very positive experience. Chris called the day before to confirm their open times and texted his location. Very good customer service.
RICHARD FRANK W.great service and good guy helped us get set up!
KC A.Great representatives and extremely helpful. Fully recommend.
Dominique C.Keep doing what youre doing, ladies. Your attitudes were great, your help was so appreciated...and y'all really made the difference.
JOHN H.Most of the time when I go to a typical U-Haul location, there is a wait and it takes a while to get the equipment. This place was quick with no wait.
Kyle J.Honestly they worked with me very well.only thing I could say that if there going to use the staff of the thrift store they run it out of maybe educate them with the uhaul rental a little better it took awhile and a few phone calls idk the situations of that morning but do understand sh*t happens but all an all would recommend and use again..
MARVIN D.Dodgy area all around but I knew that. This thrift store is on it's last leg and had 1 U-Haul there with not much space at all to back into, no turn around, I know there are plenty of other places close by that may be better.
Garth S.It would be nice to have more of a selection here rather than 1 vehicle since we needed a larger size.
CHRISTOPHER K.The truck had to be swept out before we took it. The person running the business didn't get there until 3 minutes to 11. We were supposed to pick the truck up at 11 and didn't get it until about 11:30.
Cynthia C.The store was closed at the time I dropped off the truck, so I can't comment on the cleanliness of the facility. However, the service rep that I spoke to on the phone and texted my information to was very helpful.Thank you for the service.
Nathaniel U.Friendly and good customer service
john L.Gentleman at the thrift store was great. Would definitely use this location again.
Robert P.I was very pleased with the customer service. He was very informative and made sure I wouldn't have any issues with my towing needs. Thank You, I'll keep using U-Haul.
Cathy B.The owner or manager went above my expectations in accommodating my return outside normal business hours. It was the closest available drop-off point to my unloading location and he made it work.
Justin B.Super accommodating, friendly and efficient from beginning to end.
Heather T.Fast friendly service!
Charles W.Got a bit ripped off on the mileage calculation at the end- returned it JUST shy of 1/4 take and the vendor reported it as shy of an 1/8th. $38 charge. Rip off. Would never use this place again.
Jordan B.Very friendly and helpful
Stephen G.Recently used this location to pick up a van for my move from Puyallup to Seattle. The gentleman running the thrift store the van was located at provided excellent service & made the pickup & drop off smooth as can be. Recommend this location
Ian P.Prior to coming to this location there was so many issues with my reserved order. And not being contacted with any of the changes. It took almost 2 hours to finally locate a trailer that I had ordered the night before and was told I'd get it the next more at one location. So finally got to this location (21012) and here the lady who helped was super great! But the computer was ginger lots of stalling obstacles. She was kind and informative about all of it and that helped remain patient.
bernice S.Location very old and dirty, the only lockbox found on location was on side of busy street and when touched it knocked over
Keyontae D.