Two major issues that ended up creating a cost and conflict. 1.) I was charged for renting 12 pads. There were only 6 pads in the bag. I made do with my own personal padding because by the time I realized I was shorted, the location was closed. 2.) I made it clear I was moving to a rural location a few miles from the drop off location. Because there is no drop off in that vicinity, I would have to drive it back to the closest drop point but I was assured I had extra miles included for this. That turned out to be incorrect and I was charged extra for those additional miles. I did not do any extra driving and the more I think on this point, my original pick up site was changed before I picked up the truck, so I'm sure I paid for part of that distance discrepancy as well.
Alan T
Customer Reviews for Mountain Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck needs to be equipped with cruise control. Also, I had to carry a step stool to get in and out of the truck. It should be equipped with a step rail or step.
THOMAS HThe entire process was as easy as could be, the two gentlemen working were very helpful and I will definitely use them again!
David MThey were amazing. They realized the tire strap had come of and were very considerate and concerned.
Latrice h