Customer Reviews for Mountain Tire & Towing

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Mountain Tire & Towing

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STEVEN J.
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all was good

Jacob M.
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Customer did not leave a comment.

Patrick R.
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Tammy really went above and beyond to help me and I appreciate it very much.

STEVEN S.
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Customer did not leave a comment.

KAREN A.
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The location is a little out of the way, but I received excellent service once I got there. Also, the truck was clean and in good working order.

Stephen B.
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Tammy was just the sweetest! She made the whole process so easy and was so friendly the entire time. We needed to add and extra day to our reservation and she made that so easy. I couldn't have asked for a better representative to take care of us... her kindness made my entire day better. Thank you!

ROBERT M.
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Nothing

Michael B.
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Smooth transition while returning trailer.

Michael L.
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Was very accomadating and helpful

Redora B.
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Very nice customer service and prompt.

Jennifer M.
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Tammy- she single handedly saved this rental for you. I was late for my pick up- she called to check on me (worried). My 24/7 no contact online check in for ease and convenience didn't work at all- she tried to call me while I was wasting my own time and let me know I could come inside. I didn't answer but got her message later. I'm getting too many spam calls so my ringer is off- but she tried. I came inside, annoyed and she knew that and reassured me right away that she is being very careful with everyone's concerns right now- she applied hand sanitizer BEFORE we started, she sanitized my license and debit card before returning them to me- the pens to sign with were cleaned. I couldn't be happier with the care she showed me. When the computer process started frustrating her she called her manager right away for assistance instead of poking around with the thing more than twice. She was perfectly polite, well spoken and obviously caring and competent. She is an asset to the company and you should keep her close and treat her at least as well as she treats your customers. Our area is very "country" , many of our neighbors are older folks and I can see with how frustrated I got with the online system how many of her guests would be upset to start with- she really knows it and kept me calm and easy thorough the whole thing. The contract was explained to me clearly and she did above and beyond to make it right for me, I will be back and I'm telling all my friends. It's hard to find great customer service lately. Tammy made sure I was happy and safe. 5 stars for her- Thanks.

Mitchell J.
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Customer did not leave a comment.

Nina M.
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Fantastic customer service on both ends of my trip.

Jack F.
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Customer did not leave a comment.

Richard S.
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CSR was professional and efficient.

Stephen W.
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Customer did not leave a comment.

Stephen W.
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I had no assistance from anyone at this location. I had to hook up the trailer with no help. and the tail lights were inoperable when I left this facility. The tail lamps needed a better ground which I Accomplished by using a jumper cable from the trailer to my truck

Martha R.
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No improvement needed! Tammy went over and above to help us. That says a lot.

Ronald L.
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I am very happy with everything.

lewis M.
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Customer did not leave a comment.

Al B.
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Had no other equip. accessories to rent and when asked about the wheels o the trailer there was chunks of rust flaking off with bald tires I was told take it or leave it. Not Very friendly atmosphere I would go elsewhere. Thank God our trip from NC to Az was uneventful.

timothy M.
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Customer did not leave a comment.

Michael B.
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I left my prescription classes in the truck, I really need them, Tammy and the staff really went out of there way to help get them back. Great Customer Service

Allan C.
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Courteous and friendly people. Thanks.

Kyle P.
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Customer did not leave a comment.

Pete P.
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Customer did not leave a comment.

Becky L.
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I was not told about putting gas back in. They didn't tell me I would be charged more after returning it.

Ronald U.
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Once again, the problem was with the Uhaul internet website. When I turned the trailer in, their website was down. I guess their system now knows I turned the trailer in, but I do not know.

Milan B.
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I went in to the office but there were nobody around. after a while I walked around to find somebody. She told me to back up the trailer behind the gate. They did not come out to help unhook the trailer, lady had a very bad attitude. I will never use this location again. They are a very poor reflection of the Uhaul company.

Michael H.
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Pick up location was 20 miles out of my way, and return was 45 miles out of my way. I had to call corporate to straighten out. Was wondering who the customer was.

Catherine C.
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The leasing agent at this location was top notch. Communicated well and made the rental process seamless!

Robert B.
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Customer did not leave a comment.

FRED D.
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These people have a huge lot and still gave me a hard time about leaving the auto transport. I did not select a drop off point because I'm not familiar with the area and this location was near my destination. Also, I'm not going to pay any additional charges. U haul needs to work on the locations not wanting to accept returns!

Nathan S.
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Well done. The lady who checked everything in was prompt and capable.

DENNIS E B.
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The service was excellent, however having to deal with U haul.com by phone is rediculous. You should have a call back system, instead of having to wait on the phone to talk to someone.

Keith B.
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Closed business left us wondering if we'd done everything correctly to return vehicle. If we need UHaul again I'd make sure we could return it to a staffed location.

Joyce M. G.
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Customer did not leave a comment.

Bryan S.
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Customer did not leave a comment.

Chris E.
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Overall service and equipment were excellent. However, it was frustrating that my original order to pick up a 20' truck on Grove Street was not fulfilled. Made the move longer than expected. A price adjustment was made and I appreciate that.

Bobby S.
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Excellent service on everything .

Edna T.
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Customer did not leave a comment.

Terry C.
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Customer did not leave a comment.

Nick D.
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Customer did not leave a comment.

William W.
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Great job by the ladies

william B.
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Right ramp and where right wheels sit was covered in oil. They had to pressure wash it. No instruction on hooking up. The lady did know a little about the brake chain. Nothing was said how to secure automobile.

Steve T.
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Customer did not leave a comment.

Mark G.
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Computer was down both times I was there, to return and to take out a new vehicle. Slowed things down tremendously, when I had people on the clock. Employee was not trained, that also slowed things down. But she did her best to accommodate us, and it was appreciated.

Mark G.
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Computer was down, so getting in and out was slow, and time was of the essence. Jamie was great in taking care of me, in spite of the problems. Get the computer systems up and running, and get cruise control in the trucks, and you've solved all the problems.

jerome W.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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