When picking up truck do a trial run of the process to pick up
JOHN L
Customer Reviews for Move at Cliffdale Corner
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I think I left my glasses in the truck lol
AINSLEY RMy dolly rental was not in there so I need to be reimbursement for 2 days but other than that it was good
Mondrick OThe appliance and utility dolly's we ordered were not with the equipment. Luckily, a uhaul representative was able to find us a nearby location to get the appliance dolly and gave us a $40 credit for the inconvenience. Still, it would have been much preferred to have the ordered equipment there when we picked it up. In particular, had we not been able to get the appliance dolly, it would have made our move much harder.
Richard MInstructions should be clear. I felt like I was on a hunt for an address and a truck that did not exists. The address does not match the truck rental arrangement along with the uhual box to get the key was also another hint. I felt as though I was looking for “Waldo” for an hour. Update the address! This was at the Cliffdale location in Fayetteville nc.
Brittany SBe on time
Dewane LThe truck that was used needs an alignment… which caused the truck to drag and required more gas than it should have needed. If anyone is going to be using U-Haul you all should make sure things like this are fixed for customers.
Michael BNo comments
Johnny CThe address is incorrect
Prince GUhaul Paul helped me out and the customer service was outstanding! I'll be using the location again in the future and will be referring anyone I can.
Matthew RGive detail infomation for the box location. Its not in an expected location.
nikeisha wThe truck would not reach highway speed limits the whole trip. It had to be filled with gas on 3 different occassions. It was NOT fuel efficient like it says on the truck! $250.00 in addition to the price of the rental. I have receipts!!!! I want some of my money back asap! Ridiculous!!!! I used Uhaul before on the same trip, same size truck and only had to fill up once. This was crazy. The truck couldnt keep up with my van as my partner in front of me only drove the speed limit.
Maritez RGreat customer service and quality service.
Kristin DNone at this time
Ricky JI was not informed that my truck was at this location. I was told my original pick up location did not have it, so I had to go to Majestic Mobility and do a mobile pickup. This delayed my packing by 2hrs, so I was rushed to move. Also, the mobile app is confusing. It listed my dad as the contract holder, but I am the contract holder and he is the driver. The self pickup is not convenient. And the communication is lacking.
John DWaiting for code to get in the key box was a serious pain in the ass. Took way too long. Charges for the purchase were double what was understood. 39.99 is not realistic unless you are moving next door to your current domestic domain. Issa hoax!! ?? do better U-Haul
Jeremiah L