Paul team is awesome; very responsive, courteous and follow through. One of the best U-HAUL dealers in years. I recommend everyone to check them out. They are the best.
Munn E
Customer Reviews for Move at Hawley's Square
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Broke down,Lied about mileage,Lied about gas level
Timothy OThe equipment pick up location is separate from the office so that’s why I marked as average. Not really much they can do about that.
BRIAN MI needed a truck late on a Sunday and the office was closed however the self move option was a lifesaver...I spoke with a representative who guided me through the phone process which literally only took minutes . MOST CONVENIENT OPTION EVER!!!
KAREN WThe gentlemen, "Uhaul Paul" was so nice and welcoming. We just moving to Fayetteville and if we ever have any needs in the future will use this location against.
STEVEN MDid find a dead mouse in the blankets
THOMAS HEverything went smooth, keys were where they said they would be, truck had a full tank of gas, and customer service was good
Erika RHad some broken glass from previous customer so had to sweep before we used but otherwise good experience
DEREK BAs a small business owner I rent a U-Haul truck from time to time and have used this location several times. They are always helpful, courteous and fast. Great service and staff!
JONATHAN BExcellent customer service.
SCOTT PThe manager Paul did an awesome job for us!!!
Veronica BTheir Staffs are really professional and Best on Customer Service. Great experience!!! Best in Town!!! by far!
ALVIN GIn general, I wish trucks were received with full fuel. Nothing to do with the great service of this location.
NIELS EThe customer service was great! Pick up and drop off were easier than expected.
MIRIAM OOnly complaint was that the gas tank was Empty and the light was on. Everything else was excellent. Friendly customer service, fast service.
Jolina AHis costumer service was excellent!!
SHAYLA TKeeping the computer systems update, so the manager job would be easy to process the customers!!!
ALVIN GGREAT Customer Service
KARESE WManager was very rude and very unpolite,did not explain the charges on my card when ask,he ingnore my question s was speaking to me with a loud voice for what was a simple question, upon renting and returning was not courteous at all.didn’t treat me as a valid customer , I was even over charge , will not rent from this location again nor would I recommend anyone to go there including our veterans as myself.
ALFRED MEverything was satisfying.
wanda hEverything was excellent 👍
FRANCES GNone
STEPHANIE PThey over charged me. Hit my card three times. Lied to me
ROSEMARIE Slarge lot with lots of equipment available.
Alton HI was extremely satisfied and appreciative to every person I interacted with. They were very understanding of my safety during Hurricane Helene, and made sure that I would take care of myself. Thank you for your kindness!
SHARON HFood, garbage in back.
JAI AIt was a Saturday when I dropped off and the place was close at 11 in the afternoon.
TERRANCE ACustomer service agent had trouble with the rental because the rental application was down. We were patient and after several tries was able to process payment and rental contract
MICHAEL Bgreat guys...superb customer svc!!!
RONALD VVery friendly service
DEBRA GNA
TERRY WAlways great service here!
Wendi SWe have rent over the last 4 years here we always get great service
DAVID SKeep up the great work
ROBERT MThank you so much. Harold and Paul were amazing and helpful!
BROOK JPaul and his crew were AWESOME! I would recommend them to anyone for their rental equipment needs (10 of 10).
Larry RI did suffer a blowout flat with the right tire on the trailer. However, the roadside assistance was great, and I was on my way again in an hours' time.
Rev JIm not sure what the difference is but at this location I only had the uhaul for 4 hours and I paid the same amount that I have for a 24 hour rental.
Kevona BPaul and his team were extremely helpful. We were in a jam
Dino fThe service was excellent at this location. I would highly recommend his location and will use this location again for my future moving needs.
JEROME APaul and his team have been great the several times we have rented equipment with him. He definitely takes stress from the job and eases your mind when it comes to having the upright equipment when you need it. I highly recommend him if you need any help with moving equipment!
Larry RGreat customer service and the both gentlemen who attended me were absolutely phenomenal.
Blanca SI had trouble with getting the location to register on the app for mobile check-in. Otherwise, I was satisfied. Paul was very helpful when i needed to change the size of my vehicle.
Teena SAfter my reservation was kicked around to multiple spots, I finally got a call from Paul at Hawleys who told me he received it; to be clear this is not where I placed my reservation 18 days prior - it was somewhere else and that truck was never returned so I was bounced around Fayetteville until a truck was found. Paul was excellent to work with, really nice guy and communication was great. However, the truck had serious issues and we had to use roadside assistance. Paul was very nice and refunded 20% of my cost since we were delayed with issues while enroute to our destination. I would still recommend Paul, but make sure to thoroughly inspect and drive the trucks around before you head off on a 1-way road trip.
Melanie MQuick and easy process
david gGreat Service!
Kenneth KEverything was great. This is the first time I've used the contactless process but really enjoyed the process. Brian was great and I appreciate his patience and assistance with my initial questions.
Tony GVery friendly personel
Lora LVery friendly, courteous and professional customer service. Their door sign speaks volumes at this locations oozes respect and protection of is customers: "1 person allowed in store at a time ensuring each persons privacy in divulging personal, sensitive info" information" KUDOS
CONCHITA RGreat staff.
Kenya's WExcellent service and staff!!
Marian ADid not fill up gas on uhaul, tried to contact them regarding this but no answer.
Pinang SCustomers service was Excellent
Sherbet SHave utility Dollie’s available.
Fatisha APaul was very professional, courteous, and prompt. I will certainly rent from this location again. He stayed in touch with me prior to rental and thru out my journey. Thanks Paul!!
Rudolph DGreat customer experience! Friendly and professional staff. The manager was very helpful. Would definitely recommend.
David C