The contract agent was very apologetic for not having the pickup truck I reserved, I was provided a larger truck that required about $120 for fuel. I am sure the truck I reserved would not have cost that much for fuel. Vehicles should be throughly cleaned after each rental to comply with COVID-19 guidelines. Merely wiping the seats and steering wheel with a bleach cleaner is insufficient.ðŸ§BEVERLYN S.
Customer Reviews for Move at Hawley's Square
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.TONY B.
Great shop. Courteous and large inventory to support moving season.William G.
A super experience. Rented a tow trailer. Dropped off early. Decision made for in town truck rental at last minute. Staff super helpful. Store owner/operator super welcoming and helpful! Thank you!ROY T.
Customer did not leave a comment.SHARON D.
The manager and employees were extremely helpful. This location at 4784-U Raeford Rd, Fayetteville, NC 28304 goes beyond meeting the customer's expectations. I deal with Budget and Penske but neither one compares to the service that I received at this U-Haul. Thank You!!!Steve B.
Had a great experienceFRED S.
Paul and his folks were great. They always, always exceed our expectations.Mark G.
Manager and employees provided awesome customer service.Harold K.
Customer did not leave a comment.MICHAEL F.
Customer did not leave a comment.John R.
Paul was very helpful! Thank you for such great customer service.Antonio H.
Keep up with your good work.NICOLAS H.
Customer did not leave a comment.LINDA P.
"S" hook on trailer chain needs to be re-worked to fit the newer receivers. Hard to believe that hasn't been addressed or fixed.RICHARD M.
Nothing I feel you a very informative and what I needed to do and what's going to happen the process was very quick and easyWILFRED S.
Customer did not leave a comment.SYLVIA G.
Customer did not leave a comment.BRENDA S.
Excellent and courteous serviceLEON D.
Everything was great!alexander L.
Customer did not leave a comment.KEITH G.
Customer did not leave a comment.alan B.
Customer did not leave a comment.Juan S.
Customer did not leave a comment.Travis M.
Nothing! The gentleman that helped us at this location was amazing! Best service I've ever had!!! Personable, courteous, and friendly!!Shakisha Y.
Keep doing what y'all doing making people feel welcome when they walk in y'all help people to have a great day keep up good workMargie R.
Customer did not leave a comment.David M.
The employee was great he was very helpful!AMBER M.
Great, friendly service! Will return.Carrie V.
Nothing everything was good and Mr. Paul was execellentCINTHIA M.
Customer did not leave a comment.timothy H.
best U-Haul service in Fayetteville. U-Haul should invest in a bigger place for this owner/manager.Jean Paul G.
Great job!KISHORKUMAR K.
Customer did not leave a comment.Shaneika S.
Paul was extremely friendly and helpful. There was an issue with my reservation and the truck requested was not available, but Paul helped straighten things out quickly.Brandon H.
Customer did not leave a comment.Stacy F.
True professional serviceRichard J.
Nothing I would recommend them to everyone please if you need a truck rental thier ones to get it fromDiane S.
Customer did not leave a comment.Toya M.
I had a great move and I would certainly use uhaul again. The manager or the person served me was outstandingRichard J.
Customer did not leave a comment.Michael H.
Paul was friendly and flexible. He gave me all of the information I needed and great advice on how to best manage my move.Sonny K.
Customer did not leave a comment.Scott C.
Customer did not leave a comment.Scott C.
Very nice customer servicePauleen M.
Customer did not leave a comment.Dean L.
Customer did not leave a comment.Jennifer S.
We had no problems whatsoever! We would definitely give rave reviews and referrals to others! It was a great experience working with this business in Fayetteville, N.C. and with Mr. Paul Lawing! He is a top-notched , generous, and honest man of integrity! We are grateful to him and U-Haul!Lindy F.
Customer did not leave a comment.TOM T.
Customer did not leave a comment.Michael J.
Customer did not leave a comment.Ronald S.
Customer did not leave a comment.Robert W.
Customer did not leave a comment.Shane B.
Customer did not leave a comment.Derrick S.
Customer did not leave a comment.James M.
Customer did not leave a comment.CHRISTOPER G.
Nothing. The store manager was most helpful and professional. His name was Paul. I was able to contact him several times during the process and he was quick to respond and gave me tremendous guidance.wayne T.
Paul is phenomenal. If you want clean trucks and great customer service, this is location.Jeremy R.
Paul was extremely helpful and patient! He answered all my questions and made my moving experience a lot less stressful! The only problem I had was it seemed the trucks mirrors didn't move well to where I could have the best angle. Other than that the move was less stressful due to this location going above and beyond by assuring me I was a good hands! Thanks again!!Amanda F.
Customer did not leave a comment.Scott C.
Just absolute customer service. The manager stayed open just to accommodate my travel in a stressful time. Desires raise and recognition, just an awesome man with great customer service. I would highly recommend anyone in the area to use this location.Sean W.
Customer did not leave a comment.Paula H.
Customer did not leave a comment.LISA D.
This is the best location In Fayetteville. Paul is amazing. He's welcoming, friendly, professional and accommodating. If I have to rent another U Haul, it'll be from this location.Jeremy R.
Customer did not leave a comment.Jordan K.
Customer did not leave a comment.Latasia G.
The employee working here is awesome!!! Give him better products! My uhaul has check engine light on. Regarding customer service, the gentleman that works there is terrific and the reason why I return back to this location each time I need a moving vehicle.RobbiAnn G.
Customer did not leave a comment.MEGALLE D.
Went to pickup transport after loading truck and the plug for trailer was bad. Was delayed by 7 hours. Put me way behind in my move. Felt in danger because I had to get to my destination on Saturday and was left to drive in the dark and in the rain. All could have been avoided if plug was properly checked from the start. If it wasn't for Paul at the local u haul my delay would have been much worse. He was the one who arranged the transfer of my goods It was confusing at web site to pick 3 movers even though Shirley tried to help . I was confused and just wanted to get on the road . Also when trucks were changed in the computer mileage and fuel status was not transfer correctly.The ending mileage and fuel status of the 1st truck was transferred as the begging of the 2nd truck. The 2nd truck indicating a full fuel tanks which was not the case. It was only half full. I didn't notice this until I went to turn in truck the following day . I put $69.00 into the 2nd truck while I was waiting for the movers to come. I filled up 1st truck from 1/4 tank to full before I loaded it to make my exiting from Fayettville NC easier. The electrical issues on the 1st truck was found 2 days later when I returned to pick up transport with a fully loaded truck I feel I should be fully credited on my card for the move If I U haul would allow the local dealer to fix minor things like change out a plug or replace a fuse all this mess could have been avoided. Can't say it enough the local dealer Paul and his crew They did all they could do. U- Haul itself is the ones to blame for the mess I went through. I wouldn't want this to happen to anyone else.don C.
It was a great experience. The process was flawless. Paul went above and beyond in customer service and communication. Absolutely no complaints!!!!!STACIE B.
I was charged $4700. After I turned in the truck. WTF? No one can explain this???? Why??? Still waiting on a response. The truck is in perfect condition and clean.STEVEN W.
Customer did not leave a comment.Corey T.
We did not get to inspect the truck before we signed off for it. (Possibly due to covid.) We were given directions to where the vehicle was parked to pick up after leaving the uHaul store. On return of the truck (at a different location), the person thought we had spilled paint in the back of the truck. It clearly was well dried and had dirt in it, so older than the day & a half we had the vehicle. The gentleman at the return location agreed with us and did not charge us for the paint spill since it clearly wasn't us. I suggest to customers to take pictures inside and out on pick up so you don't get blamed for others damaging the trucks.Christian B.
Everything was great!!!DAVID I.
This is the BEST and only uhaul place I'd use or recommend. They are truly down to earth and here to help the customer in anyway they can thank you so muchTREAVOR P.
It was not the location I requested. I requested a 3pm and you all selected a place that closed at 1300. I almost did not make it there. Was traveling from Georgia to North Carolina.WILFORD R.
Drop off of truck in a shopping center parking lot was a bit inconvenient as a 26-foot ling truck had to park among cars.DAVID M.
Paul was a tremendous help!Thomas U.
Customer did not leave a comment.LATOYA L.
Customer did not leave a comment.Yvan D.
Customer did not leave a comment.Chris F.
Customer did not leave a comment.Patricia C.
Excellent service as always! Thank you!Andrew L.
Customer did not leave a comment.Diego G.
Customer did not leave a comment.Donald C.
Paul is the man. He and his crew took great care of me. This was the 1st time I pulled a transport. I was well educated and felt confident when I left their facility Will use them againDonald C.
I never received my Cart/dolly. The movers they sent me loaded EXTREMELY SORRY. As soon as back door was opened, bed rail hit my Aunt Mary on top of her head. Emergency room, gash in her head. Piss poor sorry. Truck was WONDERFUL. TRANSPORT EXCELLENT. NO dolly and Movers ruined everything!!!Jeanie K.
Unfortunately the truck had a flat inner tire that was not noticed until we had loaded the truck. We had only had the truck for an hour or so. We contacted Hawleys only to be told to contact roadside service. We truly believe the tire was flat before we picked up the truck. This delay cost us a 3 hour delay and could've been prevented.Anthony P.
Everything was great and they handled everythingMICHAEL G.
Customer did not leave a comment.Leshawn H.
Reason I say very wonderful customer service and because the trucks are located across the street he had no idea that the truck wasn't cleanKAWANTA S.
Customer did not leave a comment.Dina J.
Paul and his crew always does an amazing job. They make us feel welcome, they're very professional, and the equipment was very clean; Cleaner than every other U Haul location I've rented from. We will definitely rent from this location again.Jeremy R.
Customer did not leave a comment.ANNA H.
Customer did not leave a comment.Gregory B.
Everything ran very smoothly. My husband and I had a great experience at this location. We will highly recommendStacia W.
There is NO need to make any improvements. This Uhaul office were Outstanding with their customer service! I cannot thank them enough for their quick efficient service yesterday!!!RAKIA E.
Customer did not leave a comment.James B.
Outstanding customer service. Very patient with me and the other customers waiting. Definitely recommend this location to anyone. Had plenty of trucks in stock from 15 to 20ftWESLEY G.