The AC Did not work. It was a very rough ride, truck needs mechanical repairs. Hope that I get another truck better than the last one.
EDUARDO L
Customer Reviews for Move It 5065
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The person at the pickup location was so rude to me. I walked up and then someone locked the door in my face and turned away. I could clearly see three people in there and they all ignored me as I knocked. I think called the number for customer service after multiple attempts for someone to come to the door. When they came out I was given the excuse that they were in a meeting. After I stated why I was there and would like some help checking in I was told didn't I sign up for self rental and proceeded to be condescending about each step of the process. I will never go back to those location even though it's close. The truck was dirty and not maintained the check engine light was on and the truck ran long in each gear.
NICOLE BProvide the equipment that was requested on my order. I asked for an appliance dolly and received a regular one. Sine there was no one on site, I couldn’t get the one I reserved. I will be calling that location and stopping in the office on Monday for a refund. It made my needs more difficult and had to call friends for extra help at the last minute. I’ll never use this location for any future needs. 1-10 for this location- 3
Kelle HStop the senses from going off on the truck let's get the crap out of me but everything was okay I was told it does that a lot but try to fix your senses so they're not so sensitive
LORNA CIt's to high to rent a u haul. Then they charge you for every mile you go. Wtf.plus if u fill it up u still got to pay the miles. Never again.
David JCustomer service is the worse that I have ever encountered. Last time renting from them .
Edward LVery smooth transition in returning the truck Shelly, the site manager, was very helpful.
Bryan KKeep being friendly. Best location to deal with
Kimberly CTruck looked like it was falling apart but the staff was very friendly
Taylor AGreat Customer Service, very nice staff.
LYDIA SGreat staff person. Very efficient.
Joe KI was wrongfully for "soft move coverage" which I declined during my online reservation. I reserved packing blankets but those were not provided at the time of pickup. I could have arranged for blankets from somewhere else If I was told ahead of time. My furniture was damaged due to lack of appropriate packing blankets.
Shah NCustomer service was great
Homer RThey did not have the dolly I requested and called me the day of to tell me I had to go somewhere else to get one, they should of given more time to me to locate one not just a few hours.
Melissa MN/A. Everything went perfect. Thank you
Omero PBoth Shelly goes above and beyond their customers service to make sure the customers get what they need. I would rate them above 10
Charlotte RMy return time for truck was at 9:49am and the drop off location didnt open till 10am so they charged me $20.00. What should I have done, played the late return fee or drop off at time I was instructed to. No win situation for me.
Benjamin PThe whole experience was horrible.
Peter DExcellent service! The lady at the UHAUL station at Cimmaron in Corpus Christi, TX was SUPERB!!!!
Manuel NThe lady at the front desk was fuck as hell!!!!!! She was obviously upset because the systems were down and instead of saying hello and explaining we walked in and right away she says “we can’t take your payment” and states we have to do everything on our own online that we should have gotten an email. This was a horrible experience she was in a hurry to lock up and leave!!!!! I have used Uhal for all my moves and have never had an issue and I understand it’s not her fault the systems were down but she could have been nice about it not rude as hell!!!!!
Juan GThe directions for remote pick up were not very clear. The video used different terminology than the app. Ex. The lock code was “READ” but the directions called it something completely unexpected (other than ‘lock code’ or ‘combination’). The app was extremely sluggish. I had to close and reopen to advance to the next step. Good idea, needs work.
Stephen IGreat experience,friendly staff ,office was very clean and smelt great inside,super impressed would definitely recommend!!
Tarrant MThe renting and pick up of the truck was easy. The manager in the office was friendly and attentive to my needs. But…the website need’s to be more clear about online reserving/renting of storage units. If we had known that we had to speak to someone in the office before entering our unit, we would’ve used another company. It was important that we had access on the day of (Sunday)
thomas wMiss Shelly was very attentive to my needs.
Frances MYes very good service with Manager Shelly. Tks.
tony gBrandon was great! I requested a 1 person crew and 2 hours, but Brandon was able to go above and beyond with helping! We were able to load all the furniture and unload it within a hour! I was extremely grateful for Brandon’s guidance on how to help lift the furniture. First time I’ve used a moving service definitely will become my main choice and will recommend to friends! Thank you Ray and Brandon!
Liliana DDropped off car carrier after hours.
Isaac LMy drop off location was changed at the last minute from this location to another, but the attendant went out of her way to accept the 20ft truck by calling the other location and accepting the truck…bravo for her initiative!!
Isaac LNobody was at the store on a normal work day when I was scheduled to pick up the truck. I called the number on the door but nobody answered. A week later the store called asking where the keys were despite the fact that I never received them.
NICHOLAS MGood job
rene lPlease keep the availability of the rental items available at each location up to date. I requested to rent an appliance dolly and upon arrival I was informed they did not have any. As I absolutely needed one for my move and my move needed to occur that day, this was incredibly inconvenient and challenging.
Jackie RThe truck had check engine light on? I was not given correct pick-up directions for the app to pick up the truck early or the app was not working properly. Also the App i filled out was very confusing as to what to do when picking up the truck before the store opened. All around the app was nonsense!!!
Robert BTok 40 mind to checknin and get uhaul! So ridiculous! I've rent many times! Never again!
Felisha MThe customer service at this location was excellent! Moving is difficult and the gentlemen that helped us was very personable.
Aarika GSlightly more organization. A couple points of confusion when actually picking up the reservation, and then I recieved some messages after picking up my reservation about not picking up my reservation and a cancelation.
Timothe LNot sure, customer service was great…very friendly. Had no issues with the truck. Keep up the excellent service
Jorge CNever got my copy of
JACKSON YExcellent store owner. Extremely nice. Helpful. Professional.
JAMES WThey never answered the phone or were in the office when it was time to pick up and drop off vehicle
Mercedes GNothing thanks.
Dale RClerk in moving center was over the top excellent and helpful.
JAMES WAll was wonderful and rep was simply amazing at location
Ivey YRepresentative was friendly and very professional. Explaining everything clearly and carefully. The front line people who welcome customers is the most important. I worked in a call center for 15 years so this is something I can easily observe. She certainly is a keeper. I’d suggest giving her a raise. Diana Booth
Diana BGreat service at this lication.
Jose CManager was very friendly and professional.
Kristin EAc in the truck not cold
Olivia S