Customer Reviews for Move It 5072
(U-Haul Neighborhood Dealer)

Rating:

5.0

Exceptional customer service

Rating:

4.0

The distance was way too far I had to drive 12 miles just go pick it up and then another 12 months to drop it off I'm on a fixed budget and I will not go that far next time and I saw some other U-Hauls that actually has what I needed but when I called everybody told me they didn't have it was the right answer you

Rating:

5.0

The sales associate was extremely helpful and personable, we had great communication!

Rating:

5.0

The lady was very nice , she didn’t ask if I wanted to use my own car insurance just charged me for it

Rating:

3.0

The truck I picked up was clean on the inside, but the windshield and grill of the vehicle was filthy. Otherwise, the truck ran fine.

Rating:

1.0

this young man was rude and disrespectful. he would not listen to me or even let me talk or express myself. i own a company and if any employee of mine treated a customer this way i would fire them quickly. very disrespect behavior in front of several other customers. i was appalled.

Rating:

3.0

The 1st location was Bay Arwa landscape Nursery when we open the back it was inundated with roaches. It was disgusting. So.they mad an apt at the location on Yorktown n Roddfield. When we get there at 1 the person at.the counter stated that he could.not.help us because he was.going to lunch and that we had to return an hour later. Although the apt was made for 1pm. When I called the scheduling dept I spoke.to management by the name.of Carrie?? She then.mention that there was nothing she could do. So that we would.just have to go back. When we went back at 4 the same.person there told us that the our rental had been already rented out. UNBELIEVABLE CUSTOMER SERVICE!!! They mad another rest to a Flour Bluff location. Finally we got a rental. Called.the local number to file a complaint of the awful customer service. NEVER AGAIN WILL I EVER RENT A UHAUL AND WOULD NEVER RECOMMEND UHAUL WELL AT LEAST THOSE LOCATIONS.

Rating:

3.0

No room to park. Office was closed when I dropped off so disregard the answer asking if the drop off personnel were helpful AC worked fine until Sunday when I was unloading and dropping the truck off

Rating:

1.0

Have the equipment available when RESERVED! Don’t charge the next customer for trash remaining from the previous customer. Have some actual customer service instead of looking for ways to milk money from people.

Rating:

4.0

The location was convenient. The cab of the U-Haul was disgusting. I relayed that information upon return. I will probably go somewhere else next time.

Rating:

2.0

I was charged for fuel when I returned the unit with the same amount of fuel. He also charged me for going over my miles by 5. I was actually under the mileage allowed. I feel the man working there was trying to take a little off the top. I DO NOT RECOMMEND this location. Go on into Corpus and deliver your equipment to the U Haul corporate office!

Rating:

5.0

Well maintained clean and open

Rating:

5.0

Location and customer service was great, but the cab of the truck smelled like urine and feces. I understand these trucks aren’t going to smell like roses, but this truck smelled like a dog was locked in there and wasn’t let out for a very long time.

Rating:

4.0

I wasn’t happy that the sales person wouldn’t return the U-Haul lock I bought but it wasn’t really his problem. If the sales lady in PA would have stayed long enough I would have found out how to use the lock.

Rating:

5.0

Nothing

Rating:

3.0

Due to the weather I had to call and extend my time by an extra day. Was told there would be no charge by someone thru the 800 number. When I dropped it off I was charged an additional charge for the extension. I was very upset attempted to call the 800 number and was left on hold for 14 minutes. I will try again tomorrow. Not happy

Rating:

5.0

Update the address on the web. Current address show 9705 S Padre Island Dr