Customer Reviews for Move It Self Storage Crestway
(U-Haul Neighborhood Dealer)

331 reviews

7345 Crestway Dr   San Antonio, TX 78239

(210) 787-5321

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 2:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(210) 787-5321

7345 Crestway Dr
San Antonio, TX 78239

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 2:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The equipment could have been cleaner but the weather may have impacted that. Great people working at that site and I have rented there before so yes I would again..

JOYCE N. 
Rating:
5.0

Good service!

DALE T. 
Rating:
4.0

Great customer service

Ladona D. 
Rating:
4.0

Great customer service from the rep !

LA DONA D. 
Rating:
5.0

The gentleman was very helpful and kinda and very detail on the contract.

Frank A. 
Rating:
5.0

To improve is to open at 8:00 or 8:30am. of course this is for my benefit. Joseph is an excellent asset to your company. Thank you

ALMA M. 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

I had a reservation for a location in Cibolo. The truck was not there for mechanical reasons so I was delayed wh I'll e they regrouped to find me a truck. It would have been nice had they let me know in advance. I called the night before and confirmed location and pi kup time. It thru my whole schedule off plus added extra miles on my trip.

CHESTER W. 
Rating:
4.0

Customer did not leave a comment.

Christopher E. 
Rating:
1.0

Won't be using this location or uhaul anymore

shawn W. 
Rating:
4.0

Customer did not leave a comment.

Christopher V. 
Rating:
4.0

Customer did not leave a comment.

Louis M. 
Rating:
5.0

Change to opening earlier, 8:00 or 8:30am. Everything else Great! Joseph is the Best person you have on property!!

EDUARDO S. 
Rating:
5.0

got lost for a bit because our app took us to the wrong spot

Devin H. 
Rating:
5.0

Customer did not leave a comment.

Calvin C. 
Rating:
5.0

Customer did not leave a comment.

Luis C. 
Rating:
5.0

Customer did not leave a comment.

VICTOR S. 
Rating:
4.0

easy to get to friendly people truck was avialable the day we wanted it and returning was easy

WAYNE B. 
Rating:
5.0

very friendly services

Margarito P. 
Rating:
5.0

Customer did not leave a comment.

BARBARA E. 
Rating:
5.0

Smooth, no-hassle, convenient and efficient experience. Well worth the investment and excellent service from the crestway location!

DAVID P. 
Rating:
5.0

The crew there was fabulous!! Customer oriented and VERY helpful. Adam and Joshua. Bonus points!!

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

Meredith L. 
Rating:
2.0

I was called the morning of my move to inform me the size uhaul I reserved was unavailable at that location and to travel to another. Unwilling to drive to another location I said I would take what they had. Arriving they informed me they did have the larger size available and not sure why I was informed differently. I had also reserved the appliance dolly which I was told was unavailable. Later finding out in was in the truck the whole time. The system was incredibly slow and delayed the process incredibly. I reserved early and checked in online to prevent the delay the morning of but was pointless considering the facts.

Heather G. 
Rating:
1.0

Terrible experience twice in a row and unfulfilled promises ; my voucher had an error NOT my fault and To be given a vehicle with no good headlights which extended our haul and got pulled over because of it! Then the last one had a bad tire and we returned Ed it immediately only to be charged for a uhaul we couldn't use. To make matters worse we get “oh it's out of our hands we can't do anything” perhaps when I sue you guys you will do something! I've already contacted my lawyer!

RIO H. 
Rating:
5.0

Customer did not leave a comment.

Roger T. 
Rating:
5.0

Customer did not leave a comment.

SONYA F. 
Rating:
5.0

Very clean, easy rental process. No extra charges

Sherise R. 
Rating:
5.0

Customer did not leave a comment.

Keith N. 
Rating:
5.0

Great people.

Matthew M. 
Rating:
5.0

Nothing . Excellent customer service 👍🏼

Gloria P. 
Rating:
5.0

Customer did not leave a comment.

Reynaldo Z. 
Rating:
4.0

Customer did not leave a comment.

Gustavo R. 
Rating:
5.0

Customer did not leave a comment.

Tony T. 
Rating:
2.0

I was charged for extra days when the manager assured me that in the system I had my trucks until the 1st

Julio M. 
Rating:
5.0

Customer did not leave a comment.

CHERIE F. 
Rating:
5.0

Perhaps place a message on the door giving the time when the management has to go out on site and the time expected back. Joseph and Adam were very professional and helpful to me. They did a super job!

kathleen M. 
Rating:
5.0

Customer did not leave a comment.

Ashley M. 
Rating:
4.0

It was the worst truck I ever driven there steering was bad transmission was bad and dents all over it

Billy H. 
Rating:
5.0

Easy pick up, easy drop-off

Ernest S. 
Rating:
5.0

Customer did not leave a comment.

Laura B. 
Rating:
1.0

Make sure there's fuel in the truck and not charge a customer when there's no fuel in it

Billy H. 
Rating:
4.0

Customer did not leave a comment.

Jaime D. 
Rating:
5.0

Customer service was awesome, will definitely go back there again.

RICKY S. 
Rating:
1.0

I am not sure it was the location. The person working there was nice. I traveled to Waco and thought it would be cheaper to bring the truck back. It just doubled the cost. I asked to change it to one way and they refused (having a hold on my credit card). So just beware, I think the owners and uHaul are suspect. If you have any other option I would take it.

James A. 
Rating:
5.0

Nothing

Mary S. 
Rating:
5.0

Fantastic

LADONNA W. 
Rating:
5.0

Customer did not leave a comment.

Loreka S. 
Rating:
5.0

Great staff and service .

Ronald B. 
Rating:
3.0

There was no one there when I arrived. I had to wait 45 minutes before someone showed up.

Cecilia B. 
Rating:
5.0

Customer did not leave a comment.

Patrick W. 
Rating:
5.0

Customer did not leave a comment.

Jesse G. 
Rating:
3.0

Apparently they never looked at any of our identification or our credit card used to pay for service. They had both first and last name spelled incorrectly on all of our paperwork. It's a good thing we didn't get stopped for any reason, They had Dawn and not Don which should have been obvious since Dawn is a woman's name.

Donald W. 
Rating:
5.0

Customer did not leave a comment.

KIM G. 
Rating:
5.0

Individual backing me up did not signal for me to stop quick enough causing me to back into a light pole. Damage to my pickup was over $2,000. I was looking over my right shoulder and the damage is on the left rear. Quite upset about this. My phone number is +12108841081.

Allan W. 
Rating:
5.0

Manager was extremely nice, polite and knowledgeable. This is the best Uhaul experience I have ever had.

Jerry B. 
Rating:
5.0

Customer did not leave a comment.

El hadji W. 
Rating:
5.0

Customer did not leave a comment.

TAYLOR R. 
Rating:
5.0

Customer did not leave a comment.

KIM G. 
Rating:
4.0

Customer did not leave a comment.

Hezzy A. 
Rating:
3.0

Not charge for two days when you only use one.

Marquita W. 
Rating:
5.0

Awesome professional manager. Convenient location and he took the time to explain everything in detail.

Vanessa A. 
Rating:
5.0

Very friendly great customer service

Heather O. 
Rating:
5.0

Good customer relations.

Robert K. 
Rating:
5.0

Service was A1

Hoomar A. 
Rating:
5.0

Customer did not leave a comment.

Jose C. 
Rating:
5.0

Customer did not leave a comment.

Jaime M. 
Rating:
4.0

Customer did not leave a comment.

Hoomar A. 
Rating:
5.0

Customer Service was excellent and equipment was clean.

Winona H. 
Rating:
5.0

Please open at 8:30 am. Thank you. Your store is the BEST!!! Your manager, Joseph, has the BEST customer service skills.

Francisco P. 
Rating:
4.0

Truck was ready when I arrived. Dolly and furniture pads already in the truck. Check-in @ pick-up, no problems. Return process after hours, perfect no problems.

Benjamin T. 
Rating:
4.0

When using the app it was not clear what to do to check out the truck. Once I delivered the truck the site was not clear that I put the key in a locked drop box. The drop box did not look very secure and the keys could be easily removed with a magnet

Scott C. 
Rating:
5.0

Customer did not leave a comment.

Louis Y. 
Rating:
5.0

I am very pleased with the staff, their knowledge and courtesy of the process. I will recommend this location to family and friends.

Angelita R. 
Rating:
5.0

Change opening time to 8:30am

Alma M. 
Rating:
5.0

Customer did not leave a comment.

Catherine E. 
Rating:
5.0

Associate- Julian was extremely courteous and professional. It was very busy at this location yesterday morning, but he did a great job handling all the customers quickly and efficiently. I have used this location for truck rentals and for storage. The service is always great. I highly recommend this location for your truck rental and storage needs.

Ola M H. 
Rating:
5.0

Customer did not leave a comment.

Arthur S R. 
Rating:
5.0

The equipment was dirty inside and out. When I returned it I pointed this out. Since I had already checked the van in on line I gave the key to the representative and left.

Charles K. 
Rating:
5.0

Excellent service

Bartt T. 
Rating:
5.0

Nothing to improve on!!!!

Alicia B. 
Rating:
5.0

Customer did not leave a comment.

Catherine D C. 
Rating:
5.0

Nothing. I have rented many Uhauls over the years and this was my best experience so far! Will for sure use this location again for my future needs. As well as referring anyone in need of a Uhaul rental in the future. Thanks again!

nathan A. 
Rating:
4.0

Customer did not leave a comment.

Logan P. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
5.0

I appreciate the great service!

katherine B. 
Rating:
5.0

Customer did not leave a comment.

Alicia S. 
Rating:
5.0

Customer did not leave a comment.

Kenneth L. 
Rating:
5.0

Customer did not leave a comment.

Joshua A. 
Rating:
5.0

Upon arriving during posted business hours, the building was locked. The one employee was not to be found. No sign why the place was locked up and no one in sight. I lucked out as I was walking away, he emerged from the self-storage area. I was able to return my rental.

Raymond S. 
Rating:
5.0

Customer did not leave a comment.

latresha S. 
Rating:
5.0

Box had drit in it had to clean before use

robert M. 
Rating:
3.0

Trouble shoot and be more helpful when I can't access my information even after calling the hot line and then showing up in person just to hear you can wait until we open so we can help you instead of doing it 2 days prior to have everything taken care of. I was not a fan of the service care provided or should I say not provided.

Danielle W. 
Rating:
4.0

Customer did not leave a comment.

Jason L. 
Rating:
5.0

Very customer oriented. When I saw the trailer I had reserved, I realized it wouldln't be big enough. The employee made the switch easy and painless. He had a number of people in the office and when he finished with them, he helped me with the hook up to ensure it was done properly. Thank you.

Gary T. 
Rating:
4.0

Customer did not leave a comment.

Jorge l G. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

All good

Alma M. 
Rating:
5.0

Unhooked the trailer within 10minutes of my getting to the location.back home in 15 minutes.

Leonard H. 
Rating:
5.0

Customer did not leave a comment.

francis M. 
No reviews have been submitted for this location.

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