Make sure they know you can get the key from the lockbox before the store opens.Joe P.
Customer Reviews for Move It Self Storage Pharr
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
4 stars because of the system, not because of location. App pick-up worked great up to getting the key. U-Haul changed pick up location the day before, and I had changed to touchless pickup 2 days before that, but the facility wasn't notified of that, so they didn't know to leave keys in the lock box. Had to wait for location to open up at 9 to get keys.Sidney J.
Customer did not leave a comment.Lawrence C.
Customer did not leave a comment.EDUARDO F.
Excelente customer service!Marcos L.
Customer did not leave a comment.Crystal R.
Easy return non contactless.Luis V.
Customer did not leave a comment.Nikki I.
Customer did not leave a comment.John L.
The man was very cortices when we made the order. When we picked it up, he was right there to hook it up for us. When we dropped the trailer off, he was out to lunch. I called and left a message that we it off. He called me back to me and let me know that he received the trailer and got my message. He thanked me for letting him know and for using his facility.. Very nice young man.I will definitively use this location again when I need another trailer.Carol W.
Employee was very concerned with quality of trailer issues and had it put down for repairsJUAN J.
This place has anything and everything to help you move. They sell items I never knew uhaul had like color coded tape, every kind of padding and boxes imaginable and several neat gizmos to help your move.Brenda B.
Customer did not leave a comment.Ricardo M.
Customer did not leave a comment.KATHLEEN G.
Quick, friendly and professional.Barry T.
They are charging me for gas after me turning the truck in with gas. Not cool that they are doing this.JESUS R.
Very flexible in drop off location. Convenient off the expresswayAlma A.
I always deal with this location for storage and moving rental needs. The staff is curious and knowledgeable. Always a great experience, been dealing with them for a while.Juan H.
Customer did not leave a comment.Crystal C.
Customer did not leave a comment.Christopher D.
Customer did not leave a comment.Jessica G.
Customer did not leave a comment.Roberto G.
Customer did not leave a comment.edward S.
Very pleasant and helpful personnelTheodore B.
All was good. Don't really have any complaints. Keep up the good customer relationships.Marvin S.
Customer did not leave a comment.Edward O.
Customer did not leave a comment.Theodore B.
Thanks so much. You have a nice facility.Bill S.
Customer did not leave a comment.ROY D.
The trailer had tar on the floor and was not clean when we got it. We had reserved it the day before for pick up at 1pm but the place was closed until 2pm so we waited for an hour for someone to open up. They were very nice and did a wonderful job hooking up the trailer and conducting the safety checks. Wonderful people!annet C.
Everything was great at this site/location. It was the previous location, 217 South J Street in McAllen, where I got left high and dry. Had I not called 15 + - times, I never would have a return call stating the owner was out of town since U-Haul apparently does not have a check and balance system after they have you lined up to pick up a vehicle.RICHARD J M.
Customer did not leave a comment.tammy B.
Customer did not leave a comment.Jim B.
Customer did not leave a comment.Maria C.
Customer did not leave a comment.Reguglio C.
keep up the good work!!Flora R.
Customer did not leave a comment.Juan R.
Need to have half ton and three quarter ton trucks available for one way rental.jesus M.
Customer did not leave a comment.Ramon G.
Customer did not leave a comment.REBECA R.
More friendly staff!.. you are good at your job but in excellent in customer service.ruben G.
Customer did not leave a comment.Alvaro D.
Every thing was perfect thank you guys ??????OSCAR R.
Just keep being friendly like the way we were treatedMaria M.
Great location..friendly staff !CYNTHIA L.
The sales representative was very helpful and nice and understood my needs ... It was a perfect easy moving experience.JAMAL A.
nothing, everything was greatARTURO C.
Customer did not leave a comment.Julissa S.
Great serviceREYNALDO A.
just the way it is. Good service with staff. thanksPLINIO EMILIO G.
Excellent service. Quick and easy. ThanksDaniel F.
Nothing. Excelente sevice the gentleman thier took his time to explian everything Step by Step show that everything in the truck work and i was very satisfy will return soonDARIO M.
Customer did not leave a comment.JUAN F.
Last clerk was new and did not give me all the paperwork, also double charged my CCKarl M.
Customer did not leave a comment.Pablo R.
Customer did not leave a comment.Jessica P.
More trlGREG G.
Customer did not leave a comment.Andrea L.
Customer did not leave a comment.JESUS E.
Customer did not leave a comment.Kasie H.
Keep up the good workJohn W.
The employee at this location stated that she had never done a rental before. She had no idea what to do. It took 1 1/2 hours to complete the transaction after assistance from someone over the phone. Upon returning the uhaul truck, it took an hour. She had no idea what to do. This was the worst rental experience I ever had. I had a deadline to meet but was unable to because of an obviously untrained employee.SHIRLEY H.