Customer Reviews for Move It Self Storage
(U-Haul Neighborhood Dealer)

118 reviews

3863 FM 528   Alvin, TX 77511

(281) 968-2357

Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(281) 968-2357

3863 FM 528
Alvin, TX 77511

Services at this Location:

Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

GERALD S. 
Rating:
5.0

Customer did not leave a comment.

Jonathan S. 
Rating:
5.0

Customer did not leave a comment.

Linda S. 
Rating:
5.0

Have a wder ramp on the vehicles. I spent approx $100 only to discover my wheeled item I was trying to relocated was too wide to roll up the narrow ramp. Wasted money.

Michael M. 
Rating:
5.0

Can't think of anything. Rose was outstanding in getting me setup and on the way quickly.

Lewis K. 
Rating:
5.0

Trailer rented had straps come undone while travelling. Same for safety chain. Equipment was in rusty shape which I believe led to the ratchests coming loose.

AUSTIN S. 
Rating:
5.0

Customer did not leave a comment.

Laurence F. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Customer did not leave a comment.

Tamera K. 
Rating:
5.0

Customer did not leave a comment.

Karin S. 
Rating:
5.0

Customer did not leave a comment.

Cheryl F. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

Brandi B. 
Rating:
5.0

Customer did not leave a comment.

Alvin M. 
Rating:
5.0

Great customer service- everyone that worked there were very friendly.

Angela G. 
Rating:
5.0

Customer did not leave a comment.

Christopher D. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Store manager was very nice and helpful.

Myles H. 
Rating:
5.0

Have a bigger front lot, so 2 or 3 customers could pull in, and not be close to the front road/busy road!

MARY LOU S. 
Rating:
5.0

Possibly open at 7:00 instead of 9:00.

Albert T. 
Rating:
5.0

Customer did not leave a comment.

Kyle R. 
Rating:
5.0

The feature that was supposed to allow me to check in on my own once I arrived to the location wasn't working correctly. Fortunately, the manager was able to save the day. She was very helpful and customer oriented. We greatly appreciated all her assistance.

Shelley A. 
Rating:
1.0

Customer did not leave a comment.

Jason Z. 
Rating:
5.0

Customer did not leave a comment.

Karin S. 
Rating:
5.0

Customer did not leave a comment.

Joseph N. 
Rating:
4.0

Customer did not leave a comment.

Jorge I. 
Rating:
5.0

Stay the same

James M. 
Rating:
5.0

Customer did not leave a comment.

Jaime C. 
Rating:
5.0

Customer did not leave a comment.

james W. 
Rating:
5.0

Customer did not leave a comment.

suzanne D. 
Rating:
5.0

Customer did not leave a comment.

marcos P. 
Rating:
5.0

The individual there was extremely professional and knowledgeable. Outstanding job! Thanks

Randy M. 
Rating:
5.0

Customer did not leave a comment.

Mike M. 
Rating:
5.0

Very professional , and nice will definitely be using them again

Gilbert L. 
Rating:
5.0

Customer did not leave a comment.

ADAM D. 
Rating:
4.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

Kenneth M. 
Rating:
5.0

Amanda was wonderful. Very helpful.

JOE V. 
Rating:
5.0

Customer did not leave a comment.

Deborah B. 
Rating:
5.0

No improvements needed. Amanda was beyond excellent, great smile and great service! Will definitely use again!

Jeff V. 
Rating:
5.0

Customer did not leave a comment.

REBECCA E. 
Rating:
5.0

Customer did not leave a comment.

Shawn W. 
Rating:
5.0

Amanda at the truck rental location was very nice, helpful, professional and took care of us very well. I even had to cancel my original reservation because of scheduling reasons, and had to reserve the truck again at the last minute, and Amanda made sure that we had what we needed when we needed it. I am very happy with the service. :)

Krista S. 
Rating:
5.0

Customer did not leave a comment.

Rafael C. 
Rating:
5.0

Amanda was very helpful. When I arrived at the location, she was very welcoming and ready to assist. She had another customer at the same time but was very considerate to let me know she would be right with me. All went great at this location and Amanda absolutely knew the U-haul system and was well informed.

Linda B. 
Rating:
5.0

Amanda was very helpful and made the transition easy. Great customer service.

Moses H. 
Rating:
5.0

Customer did not leave a comment.

BERKLEY I. 
Rating:
5.0

Great Service! I would recommend it to others!

james W. 
Rating:
5.0

Great customer service!

Charles M. 
Rating:
5.0

Customer did not leave a comment.

Cecille M. 
Rating:
5.0

I wouldn't know what to improve I like the service Thank you

Evelyn M. 
Rating:
3.0

Customer did not leave a comment.

KIM S. 
Rating:
5.0

Customer did not leave a comment.

Carrie B. 
Rating:
5.0

Amanda was wonderful.

Susan M. 
Rating:
5.0

Nothing. Everything was amazing including the customer service!!!!

Sheila W. 
Rating:
1.0

This experience was absolutely ridiculous. I made a reservation at one location at 8am. Uhaul moves my reservation without notification. I did not receive my follow up text 24 hours before. Showed up to pick up my reservation and was informed it was not there. Went to the new location that it was moved to only to find out they did not open till 9. Once the location opened I was told that I was supposed to be moved to yet another location. I was given a 20 ft truck that was reserved for someone else finally at 9:20am. I had a window time of 8am-10am to use the truck to haul Girl Scout cookies. I received a call at 10:30am wanting to know if I had finished with the truck yet. I returned the truck by 11:50 an. The girl in the office at the fm 528 location was very nice and it was not her fault. When I rent a uhaul truck my expectation is to go to the location time at my scheduled pickup time to receive my truck. This did not happen. It is utterly ridiculous to move locations 3 times without any notice.

Brandi B. 
Rating:
5.0

Very easy to find.

Doug B. 
Rating:
5.0

The manager amanda was super nice and easy to work with. Highly recommend.

BRANDON B. 
Rating:
5.0

Absolutely Nothing! Amanda was very professional, courteous and helpful. She made my moving experience very enjoyable!

Satarro P. 
Rating:
5.0

The truck was clean and ran well. Equipment requested was all there and in good shape. Thanks for a good experience moving.

mary C. 
Rating:
5.0

The young lady that I rented the truck from was very helpful. Very pleasant and made the experience of hauling my mothers( who passed away) things not so horrible. She helped make things run very smooth and I would recommend her to everyone and I really hope her employers appreciate what a pleasant employee they've found. I would hire her definitely, and can honestly say when my time is over at this storage place, that she will be missed. I appreciate having good people in my life. And she's always made the experience every month of having to make my payment pleasant and. I've always looked forward to seeing her this whole year I stored my mom's whole house and I was basically very depressed and not to happy. She brought a smile to my face I didn't think was possible again. I truly can not praise her enough for her excellent customer service.

kathleen B. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

DAWN R. 
Rating:
5.0

Experience was fantastic. Amanda was great! We had a difficult situation come up and Amanda handle it with ease and made our situation much more bearable. THANKS AMANDA!

ANDREW S. 
Rating:
1.0

I was charged multiple times for the same rental and my fees were duplicated over and over. Also, this was an enormous hassle as I had many problems with the rental and pickup. Someone needs to call me immediately to refund my money for the fraudulent charges on my card.

AmandaLynn D. 
Rating:
5.0

Amanda took excellent care of us! Thanks to her for being so sweet and patience with my displaced mom.

Lisa P. 
Rating:
5.0

Customer did not leave a comment.

Marcus R. 
Rating:
5.0

Give boxes away. Per $20. Spent Its cardboard.

marc M. 
Rating:
5.0

Customer did not leave a comment.

Jessica F. 
Rating:
4.0

Customer did not leave a comment.

James O. 
Rating:
5.0

Customer did not leave a comment.

Alan S. 
Rating:
5.0

I'm rent 6 by 12 trailer to move my furniture 200 miles good condition ride pretty good feel comfort I'm recommended

CESAR L. 
Rating:
1.0

Vehicle had no oil in engine. Power steering pump going out very difficult to turn truck. Awful experience. Uhaul is not what it once was.

Matthew B. 
Rating:
5.0

Customer did not leave a comment.

gerald W. 
Rating:
4.0

Customer did not leave a comment.

Latoya S. 
Rating:
5.0

The property manager was very helpful and knowledgeable of the equipment. She even offered to help me find an enclosed trailer due to the weather she informed me that might occur during my rental. I was very thankful for her concerns and wanting to make sure that my load be safe. I will definetly be referring people to this place.

Jonathan S. 
Rating:
5.0

Made reservation for another location and then was moved to this location without consulting me. They opened later and we had to change our trip plans. I think we should have received a call letting us know if this was ok.

micahel C. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN L. 
Rating:
5.0

Customer did not leave a comment.

James I. 
Rating:
4.0

Trailer was difficult to hook up by myself, it was on a slope and had to push the trailer to a level area so that it could lift high enough to hook on my truck ball. Assistance hooking up would have been beneficial.

John R. 
Rating:
5.0

Our uhaul had a leak in it and the boxes in the mom's attic got wet

Tonya B. 
Rating:
1.0

There was no one available to load The trailer when I picked up the U-Haul. Luckily I brought a friend who was able to help me. Also, U-Haul once again moved my preferred pick up location about 20 minutes away. Thanks for adding an hour to my commute U-Haul.

Don H. 
Rating:
5.0

Customer did not leave a comment.

raymone U. 
Rating:
5.0

Customer did not leave a comment.

Patty W. 
Rating:
4.0

Customer did not leave a comment.

Frederick O. 
Rating:
5.0

Customer did not leave a comment.

ANDREA L. 
Rating:
5.0

Customer did not leave a comment.

roberta W. 
Rating:
4.0

Customer did not leave a comment.

james K. 
Rating:
5.0

Customer did not leave a comment.

Nesor R. 
Rating:
1.0

same for this store

PAT S. 
Rating:
5.0

The young man who assisted me was very personable, happy and cheerful, just his attitude alone made this a very wonderful experience, he went through all the forms and paperwork proficiently and I was never in any doubt about the process, once paperwork was done he escorted me to where the car transport was , hooked it all up for me, checked to make sure all the lights were working and explained all the safety features plus all the do's and don'ts of towing, then he shook my hand , said goodbye and have a safe trip.... overall my impression of the young man is that of a professional and if all of U-Hauls operations were operated by men of this caliber then U-Haul would be number one nationwide

RONALD P. 
Rating:
5.0

Very friendly and helpful! The check-in was very fast! If we need to rent a trailer in this area, we will be renting from this location!

LEIGH P. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH B. 
Rating:
2.0

Could not get anyone there to answer the phone. All calls would ring and ring until some crappy answering service would pick up. I need to rent another truck soon it won't be through them.

MATTHEW B. 
Rating:
5.0

Customer did not leave a comment.

Sandra S. 
Rating:
3.0

Facility was a small storage area. No furniture pads were available.

GERARD H. 
Rating:
3.0

Customer did not leave a comment.

JAMES A. 
Rating:
4.0

The Man working there was very helpful but he could not tell me where to drop off the trailer. When I made the reservation they said they would tell me when I picked it up and then when I picked it up he said he did not know so I just found a U-Haul place when I got to Austin and dropped it there.

JOSEY D. 
Rating:
5.0

Customer did not leave a comment.

Morgan H. 
Rating:
2.0

Be there on time

LINCOLN B. 
No reviews have been submitted for this location.

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