Customer Reviews for Move It Storage Celina
(U-Haul Neighborhood Dealer)

27 reviews

3910 S Preston Rd   Celina, TX 75009

(972) 382-9398

Office Hours

  • Monday - Wednesday:
    10 am - 1 pm / 2 pm - 5 pm
  • Thursday:
    Closed
  • Friday:
    10 am - 1 pm / 2 pm - 5 pm
  • Saturday:
    10 am - 1 pm / 2 pm - 2 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(972) 382-9398

3910 S Preston Rd
Celina, TX 75009

Services at this Location:

Office Hours

  • Monday - Wednesday:
    10 am - 1 pm / 2 pm - 5 pm
  • Thursday:
    Closed
  • Friday:
    10 am - 1 pm / 2 pm - 5 pm
  • Saturday:
    10 am - 1 pm / 2 pm - 2 pm
  • Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

We had issues with how fuel is displayed in the vehicle and the front desk was not helpful in addressing the situation. The vehicle didn’t show correct fuel amount when starting, during and immediatle After refueling. The fuel pointer moved to correct full amount only after driving a mile or so. So we ended up adding 4.5 gallons to bring the pointer to 7/8 as noted in the contract but drove 11 miles only per the odometer. Either the vehicle is extremely inefficient or the fuel indicator is malfunctioning - both of them make the vehicle not suitable for rent. Though friendly, the front desk lady brushed aside our concerns completely and asked us to chill and take it as a learning, which made us realize it’s a way for them to make money fraudulently for them at the cost of the customer. And she said if we brought anything less than 7/8 she would have charged extra for fuel. So DO NOT RECOMMEND renting here. If renting be extremely cautious about fuel levels and other terms.

Senthil k 
Rating:
5.0

Sherry was very nice, professional, and very easy to work with. She was amazing

Amber T 
Rating:
4.0

I would recommend this location for a rental to family and friends but I would definitely let them know that it is overpriced. The truck that I rented was $19 a day but never in a million years realized it would be almost $200 for very few miles and there is no way to dispute the mileage or the price per mile. The truck was clean, the people were great to work with but the price was absorbent..

Elizabeth H 
Rating:
5.0

Customer did not leave a comment.

Will H 
Rating:
5.0

Customer did not leave a comment.

Vicki M 
Rating:
4.0

Customer did not leave a comment.

Mark T 
Rating:
4.0

Customer did not leave a comment.

BENJAMIN P 
Rating:
3.0

Customer did not leave a comment.

Sai N 
Rating:
5.0

Customer did not leave a comment.

Jeffrey P 
Rating:
5.0

Customer did not leave a comment.

Kishore G 
Rating:
1.0

I chose this location because it was close to me and provided counter service on the dates needed. unfortunately, the office was closed, I needed to use the app, and it was missing furniture pads (which I was charged for).

Shawn A 
Rating:
5.0

The lady that helped me with the return was very nice and extremely helpful.

John R 
Rating:
5.0

Customer did not leave a comment.

KEITH L 
Rating:
5.0

Pickup could not have gone better

Glenn W 
Rating:
5.0

Very Welcoming!! I would definitely use this service again.

Damesha C 
Rating:
5.0

While the location is fantastic and I do business with them for self storage, this particular truck was AWFUL. The box on the truck had a cooking oil spill from the previous renter and with movers hired and no other trucks available, it was this truck or nothing, so I took it. I’ve spent 2 days cleaning cooking oil that got on every single piece of furniture we moved. Obviously not an ideal experience. The truck itself had barely functioning A/C in the 105-100 Texas heat and had a check engine light on and sounded like the transmission was going to die at any moment when it downshifted. Again, the place I rented it from is ABSOLUTELY top notch and I recommend them to friends/family. The overall experience for this truck was AWFUL…

William N 
Rating:
5.0

Customer did not leave a comment.

DAYLA D 
Rating:
1.0

Customer did not leave a comment.

prashanth b 
Rating:
5.0

Staff was friendly and helpful!

ERIC C 
Rating:
5.0

Customer did not leave a comment.

Kranthi K 
Rating:
1.0

Make sure to give the customer what they rent, in my case i order a appliance dolly and i get the utility dolly then they tell me to go to another facility to get the dolly thing that i didn’t do. About my truck i ask for 20’ truck and i have to drive 22 miles to get the truck and 22 more to bring the truck back so is 44 miles more that i have to pay.

Melvin G 
Rating:
3.0

I didn’t find out til I arrived to pick up the truck that NONE of the dollys I reserved were available. You should let the customer know ahead of time.

Bethany B 
Rating:
5.0

Customer did not leave a comment.

Ernest L 
Rating:
4.0

We ordered/needed additional dollies and this location did not have them. Was told to call/go to a different location for dollies, but that was incredibly inconvenient. It would've been great to get what we ordered online.

Shaun R 
Rating:
1.0

They took information due to 1st place saying they would give me a call. That did not happen and after being billed for 600 for wrong location drop off I called and was given a number to fix it. This is not on me to correct. U-Haul messed up and uhaul should fix it?!!! Never using you all again

jeanie c 
Rating:
4.0

The a/c didn’t work but pick up and drop off went smoothly

Lori s 
Rating:
5.0

We would like to recognize a couple of the wonderful staff working at North Plano U-HAUL. Donna has gone above and beyond her duty to ensure we were taking care in every aspect of our move. Katlynn provided us with great accommodations regarding storage specially in a short notice. Additionally, we received outstanding assistance when a bill was showed charges for a different unit. The problem was quickly discovered and resolved. Thanks to the whole awesome team. We definitely recommend this U-Haul wholeheartedly

HUGO G 
No reviews have been submitted for this location.

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