Customer Reviews for Moyer Car Care LLC
(U-Haul Neighborhood Dealer)

136 reviews

2000 N Waverly St   Ponca City, OK 74601

(580) 718-5140

Hours

  • Mon–Fri
    8 am–5 pm
  • Sat–Sun
    Closed

Services at this Location:

Contact Us

(580) 718-5140

2000 N Waverly St
Ponca City, OK 74601

Services at this Location:

Hours

  • Mon–Fri
    8 am–5 pm
  • Sat–Sun
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

MALYNDA T. 
Rating:
3.0

Waited and hour and a half for truck because they could find the key I guess it wasn't their fault the customer left the key inside

Moises G. 
Rating:
5.0

The experience at this location was wonder. The gentleman was very friendly knowledgeable and definitely made it a quick pick up! But the inside of the back of the truck had not been swept out and had a ziplock bag of half eaten chocolate covered pretzels

Leanne W. 
Rating:
5.0

Customer did not leave a comment.

Joel B. 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

kim R. 
Rating:
5.0

Steve Stark worked very hard to get all the information and to get the car dolly hooked up to my truck. He helped me get everything in the computer, and was just a LOT of help. You need more people like him. He was great!

thomas C. 
Rating:
3.0

Customer did not leave a comment.

michela O. 
Rating:
5.0

There was no air conditioning. It would be nice to know that beforehand. Also, it said, a dolly would be in the truck and there wasn't one.

Russell M. 
Rating:
5.0

Great customer service. Extremely friendly and helpful.

Nancy G. 
Rating:
2.0

The problem was not uhaul the problem was with the rude arrogant non helpful staff at this location ended up having to check in the truck myself so I wouldnt get charged had to call the after hours number to get someone to even come up front to acknowledge anyone was there after 4 customers already walked out definitely a black eye for uhaul claiming this place

TYLER P. 
Rating:
5.0

Customer did not leave a comment.

RICHARD N. 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY H. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP W. 
Rating:
4.0

Customer did not leave a comment.

NORMA S. 
Rating:
5.0

Customer did not leave a comment.

Alexander A. 
Rating:
4.0

Customer did not leave a comment.

JOHN T. 
Rating:
3.0

Make sure customers understand there may not be anyone to assist them with/at the drop off process/location for first time renters.

Martin D. 
Rating:
3.0

On 5-25-2021 I stop by this location and ask if they had a 6x12 utility trailer they said yes so I was going to reserve it and he told me I didn't need to he would have it there Friday for me to pick up But when I return on Friday 5-29-2021 that trailer was not there so I had to get a different on YES I was upset but needed a trailer

JOHN T. 
Rating:
5.0

Customer did not leave a comment.

MARK H. 
Rating:
5.0

Customer did not leave a comment.

BARBARA J. 
Rating:
5.0

Customer did not leave a comment.

Jenni M. 
Rating:
5.0

Great consumer service

Charlotte R. 
Rating:
5.0

Customer did not leave a comment.

STEVEN M. 
Rating:
5.0

Customer did not leave a comment.

michael W. 
Rating:
4.0

While the trailer was very dirty, the service was great.

David F. 
Rating:
3.0

As far as pickup, parking, and availability it was fine. But like the typical uhaul dealer experience its lacking on service. Truck was filthy and hadn't been actually touched. There was mud on floor board and dog food. The back was never swept out. Windshield was horrible. Its obvious that dealer had not performed return inspection and cleaning.

Terrance S. 
Rating:
5.0

First time reserving by phone and using the app for confirmation/pickup/return. App is easy to use and convenient.

Jason H. 
Rating:
5.0

Customer did not leave a comment.

JOHN K. 
Rating:
4.0

Customer did not leave a comment.

Roger B. 
Rating:
5.0

Great people at this location!!

Joseph T. 
Rating:
3.0

Customer did not leave a comment.

RON P. 
Rating:
5.0

Customer did not leave a comment.

Fred B. 
Rating:
4.0

Customer did not leave a comment.

Jamie M. 
Rating:
5.0

Customer did not leave a comment.

Larry M. 
Rating:
3.0

Customer did not leave a comment.

Toheeb O. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND H. 
Rating:
3.0

Customer did not leave a comment.

Juanita V. 
Rating:
1.0

One issue I had 2 reservations and only got one location so I drop both off at that location. When I tried to use you off hours return did not work and I drop keys in drop box before I found out it did not work. Call to get advice and help and first person gives an attitude and does not help. Call again later these 2 people were helpful and friendly and helped with what they could do.

Danny D. 
Rating:
4.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Gina K. 
Rating:
3.0

Customer did not leave a comment.

Douglas F. 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

rosa C. 
Rating:
4.0

Customer did not leave a comment.

Rebecca F. 
Rating:
4.0

Customer did not leave a comment.

Darell J. 
Rating:
2.0

Customer did not leave a comment.

mike C. 
Rating:
5.0

Customer did not leave a comment.

luann W. 
Rating:
4.0

Ordered 10 blanket and they were not in the truck!

Steve S. 
Rating:
5.0

Customer did not leave a comment.

Joel H. 
Rating:
3.0

If the item is non returnable on certain days, it should be noted when making reservations. When I reserved the trailer I was told my original chose did not have that trailer. I choose another one location. My reservation was to return it on June 10. They were closed and charged me for another full day to return it at 8 am on June 11. I have returned rentals on Sunday before when other locations were closed and had no issues.

Justin K. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

The owner, Mr. Moyer was delightful! Very helpful!!!

nonabah N. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
3.0

It took the Ponca location almost 50 minutes from the time I arrived to the time I left. They had gotten the information wrong in the computer for my reservation so all that had to be changed. Then the uhaul system wasn't working properly so my receipt wouldn't print, which wasn't their fault, rather the uhaul website. I was pleased with the customer service and the man was very apologetic. It just took quite a long time to get everything straight and to get my receipt. The truck was awesome and worked great for what I needed. Overall, I was still very pleased with my service.

Ashley S. 
Rating:
5.0

Great customer service - where there and had the equipment available.

Dwight H. 
Rating:
5.0

Customer did not leave a comment.

ERIC V. 
Rating:
3.0

Customer did not leave a comment.

JULIE S. 
Rating:
5.0

Quick and easy. Friendly as well.

Rodney G. 
Rating:
5.0

Very friendly and helpful

Thomas H. 
Rating:
2.0

I waited for a while for service and they were not much help

Margaret F. 
Rating:
5.0

Customer did not leave a comment.

George D. 
Rating:
3.0

Customer did not leave a comment.

Alan C. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
3.0

Nothing

ann O. 
Rating:
3.0

Customer did not leave a comment.

zack W. 
Rating:
5.0

Customer did not leave a comment.

Maxine S. 
Rating:
5.0

Customer did not leave a comment.

Jerry P. 
Rating:
4.0

Wouldn't change anything

kevin H. 
Rating:
5.0

Easy process. Would recommend to a friend.

Tammy F. 
Rating:
3.0

Customer did not leave a comment.

Michael N. 
Rating:
3.0

Customer did not leave a comment.

Katelyn S. 
Rating:
5.0

They were extremely hospitable and helpful!! Really appreciated all their help

Tristan H. 
Rating:
1.0

U-haul sent me and my sister all over Kansas to get a truck when she was trying to move from Oklahoma. They email her 2 guarantee pick-ups then moved them to other parts of the country. SHE NEEDS TO BE REEMBURSED. We had to completely change our moving dates because U-haul didn't have trucks where they told her they would be and even sent confirming emails. You customer service hung up on my 3 times when I told them about this. I am finished with U-haul personally, however you need to reimburse my sister for the 2 reservations she made under Kaleb Cervantaz and U-haul messed them all up so we didn't even get to move her out on the weekend she was supposed to be out. Cost her a lot of stress, money, and agony!!! Shame on you!!!

LaDina P. 
Rating:
5.0

Customer did not leave a comment.

stacy M. 
Rating:
5.0

The call center called to try to have the truck dropped off at a different location due to over booking trucks I would guess. I booked the truck for 24 hours due to the longest time available on the website. I told her I would not be completed by noon the next day as expected.The lady (Janice) from Tulsa Oklahoma in which was a supervisor was very rude in stating that you only had the truck reserved for 24 hours.

Charlie Y. 
Rating:
3.0

Windshield was dirty 2 quarts low on oil

Spring C. 
Rating:
5.0

Customer did not leave a comment.

Linda R. 
Rating:
5.0

Customer did not leave a comment.

Brian C. 
Rating:
1.0

The place smelled like cat piss & cigarettes, my kids & husband had to stand outside. We had to wait 30 minutes to be helped. He asked if I wanted insurance, I said no, then he charged me anyway. I asked them to save a dolly on the phone, they didn't give it to me then & I had forgot, so I went back & they didn't have any. I was charged for 10 miles even though we only drove 4, then I put an extra 4 gallons of gas in it just to be nice, only to get charged twice the agreed upon payment. This place needs to be shut down. Oh and good luck getting anyone to help you on the phone.

ashly G. 
Rating:
3.0

Customer did not leave a comment.

Willinda R. 
Rating:
4.0

Slow to get help to check in.

JOHN C. 
Rating:
4.0

The gentleman was very friendly and went above and beyond for me!

Barbara B. 
Rating:
3.0

Site did not offer hitches or light adapters that extended or moving time by 3 hours.

Wendi H. 
Rating:
3.0

We were not called or emailed of the change in pick up location had to drive 40 miles away from the confirmed pick up location to get a truck and we picked it up with a 1/4 tank of gas and returned it with 3/4 tank and then was sent an email about the original complaint with FALSE STATEMNTS IN THE CONTEXT OF THE EMAIL ... And still no one has call to speak with me in person about any of it. I will NEVER USE UHAUL again

Ladonna D. 
Rating:
5.0

Customer did not leave a comment.

david H. 
Rating:
2.0

I was quoted a price then when picked up the dolly the price was 75.00 more. Then told the only way I could rent was for 5 dsys. Had 36 hrs. Also charged for 877 miles when trip was 700. DISGUSTED!

JOE R. 
Rating:
1.0

Make sure truck is in good condition had to call roadside assistance twice once for tires an once for back door. Also was two blocks away from returning it back an mirror fell out for no reason also didn't give me change back

ERIC N. 
Rating:
4.0

Customer did not leave a comment.

CASEY LEONARD L. 
Rating:
4.0

Customer did not leave a comment.

STEVE G. 
Rating:
1.0

This location is a joke. I have sent a private message to the link listed below of "use our contact form".

paul B. 
Rating:
5.0

Customer did not leave a comment.

LEE R. 
Rating:
4.0

Customer did not leave a comment.

KRIS D. 
Rating:
5.0

friendly, helpful

NEAL B. 
Rating:
5.0

Customer did not leave a comment.

Michael R M. 
Rating:
2.0

Customer did not leave a comment.

HERMAN N. 
Rating:
5.0

Was a little upset when I added a trailer on was told I would receive a discount and never got it

Melissa M. 
Rating:
5.0

Mow the after-hours return area

ALAN B. 
Rating:
5.0

The gentleman was nice and helpful, I did not have to wait long for him to finish looking the truck and trailer over before giving me the all clear and the paperwork sating I was paid in full etc...

JEFFERY W. 
No reviews have been submitted for this location.

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