First of all, I made reservations well in advance (3/31) for the 5/10 rental with the pick up location being at Evans Street Mini Storage. On the morning of our out of town trip, we get a call changing the location to Mozingo Rd Food Mart, which added 30 minutes to our busy schedule as we were moving our son out after his college graduation ceremony. We had downloaded the app weeks before and were all set except for the fact that we had not received the code to the lock which housed the key to the truck. The staff at the Food Mart had absolutely no clue how to help us. I spent 20 minutes on the phone with a UHaul rep who ultimately told me to call a customer service number, as they could not send the code needed. After another 15 minutes on hold, we finally got through to someone who helped us with the code needed. Upon inspection, the truck's windshield was cracked -- but there was no place in the app to report that. The tank was 3/4 full. We took pictures before and after. Very stressful experience overall!
Robert C
Customer Reviews for Mozingo Rd Food Mart Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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