Customer Reviews for MR Auto Finance
(U-Haul Neighborhood Dealer)

975 reviews

6503 Barker Cypress Rd   Houston, TX 77084

(713) 785-1306

Location Hours

  • Mon-Sat: 8 am - 4 pm
  • Sun: 7 am - 11 am

Services at this Location:

Contact Us

(713) 785-1306

6503 Barker Cypress Rd
Houston, TX 77084

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 4 pm
  • Sun: 7 am - 11 am

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

thanks

Hung P. 
Rating:
2.0

Location looked like a junk yard. The rep there was not helpful - the dolly I paid for was not on the van so I had to turn around to get it and the rep didn't help load or unload it. The check in and check out experience was not how the video demonstrated and used up 20 mins of my start time.

Dondrick P. 
Rating:
5.0

Customer did not leave a comment.

Oscar L. 
Rating:
5.0

Once again I had a wonderful experience and will continue to use this place.

Brandon C. 
Rating:
2.0

Customer did not leave a comment.

Nicole S. 
Rating:
1.0

Customer did not leave a comment.

SCOTT D. 
Rating:
1.0

This location was unorganized, filthy, and nasty. They didn't explain the contract. I rate this location poor quality service and I will make sure in the future I will not send customers to this location. Thank you!!!

KIMBERLY B. 
Rating:
5.0

Customer did not leave a comment.

Roosevelt P. 
Rating:
1.0

The person who was in charge was so rude and mean he also had a attitude.

Anna M. 
Rating:
5.0

Customer did not leave a comment.

Brock C. 
Rating:
2.0

location lot was crap, the truck was very dirty. The back of the truck was nasty and the inside of truck was fitly.

Remona T. 
Rating:
5.0

The staffs are nice good customer service, I recommend this location.

Ibrahem T. 
Rating:
5.0

Great service

Benjamin K. 
Rating:
5.0

very helpful service rep

MICHAEL W. 
Rating:
5.0

Customer did not leave a comment.

MELISSA A. 
Rating:
4.0

Customer did not leave a comment.

Alia H. 
Rating:
5.0

Great customer service

William E. 
Rating:
5.0

Customer did not leave a comment.

Kathlena K. 
Rating:
4.0

Great customer service.

Isis A. 
Rating:
5.0

Customer did not leave a comment.

Kelechi C. 
Rating:
5.0

Customer did not leave a comment.

binh N. 
Rating:
1.0

Truck had a "low pressure tire" light and a "check engine" light. When I told the "rep" he said that wasn't something that could be fixed. I put air in the tire and hoped that the truck wouldn't break down.

William N. 
Rating:
5.0

From the get go, you guys were awesome. Thank you! You were fast, efficient, professional, and friendly. Clean and very helpful.

Amanda C. 
Rating:
2.0

Customer did not leave a comment.

Dale B. 
Rating:
5.0

Very nice attendant

Kevin S. 
Rating:
5.0

Very nice worker was very helpful. Thank you.

Stephany R. 
Rating:
3.0

I think that entrance is so small for the van sizes, and the office do not offer a covered area in case of rain

Gerardo M. 
Rating:
2.0

Customer did not leave a comment.

Marisela P. 
Rating:
5.0

Customer did not leave a comment.

Curtis S. 
Rating:
1.0

During my rental process I did not particularly care for lessons I was given, verses giving an adult instructions regarding the rental services. But, I made a choice to rent anyway due to a previous rental I done in the past (that was convenient and went really well) and I needed to help someone out. During my lessons this individual would often say what other renters had done as a not to do comparison for me (I assumed), it was quite annoying to say the least, I found him to be a negative person, he made me feel like he thought I was capable of doing all these bad and irresponsible things he went on and on about what others had done. However, after all was said and done, truck returned, we agreed on a price, I was asked to go online and give a good rating....... I figured I had nothing nice to say, so I wouldn't say anything. Days later I discovered an unauthorized charge from Uhaul pending on my account and I called to confront the individual. He said he would look into the situation and call me back, I didn't hear from him. But, the charge was removed, thank God. Bad taste, won't trust another Uhaul service again. Bad experience. Done!!!!!!!

Pamela D. 
Rating:
5.0

Customer did not leave a comment.

Jordy M. 
Rating:
5.0

Customer did not leave a comment.

Fabian S. 
Rating:
1.0

I was locked into the property, what an experience! Only a very small sign 9"x9" said something about returning after certain hours, when I arrived gate was open making sign not at all visible. Very poor communication approach and the zipcode listed on the site is incorrect as well. Thankfully I am physically fit and was able to climb over the fence. If I happened to have a physical ailment it would have been impossible. Completely unacceptable. The property owner should walk the grounds before locking up the business, that is how it is done. otherwise rental exp

Jordan K. 
Rating:
5.0

The owner was super nice and attentive. Assisted to get us in our truck as fast as possible would definitely recommend his location.

Judith M. 
Rating:
1.0

Charged me by the mile over $65 for 4 hours 15 mile trip. Do not rent here

Jesus F. 
Rating:
5.0

Customer did not leave a comment.

Fabian S. 
Rating:
1.0

Customer did not leave a comment.

Monica C. 
Rating:
2.0

Have the truck readily available and mechanically sound. This truck I received had a AC problem, and riding the truck without proper AC was hell, specially the second day in Florida. And they should warn clients about the high consumption of gas these 26' has, around 5-6 miles per gallon.

Fulvio M. 
Rating:
4.0

none thanks

Barry H. 
Rating:
5.0

Customer did not leave a comment.

ROSEMARY D. 
Rating:
5.0

Great service and clean rental trucks . Thanks for the last min rental mike 👍🏼

Christopher B. 
Rating:
5.0

This place saved us when our original truck was transferred someplace else!! Thank uou so much!

SHELLY B. 
Rating:
5.0

Customer did not leave a comment.

Aaron J. 
Rating:
5.0

Very Professional

Gbenga A. 
Rating:
5.0

This was my second location that morning, my previous location was a smoke shop. My reservation was for 10:00 am and the smoke shop not only wasn't open but there wasn't a sign showing store hours. The second location was professional and just what I needed , unfortunately it was 11:30 which was an hour and a half later than I needed. I would always use this second location and refer people to that location.

JAMES W. 
Rating:
5.0

Great Service!!

Afsar M. 
Rating:
5.0

Peace&blessings I love the customer service and care they put into my truck rental Fast effective and quality performance I'll make sure I get all my trucks and rental equipment from this location

Calvin H. 
Rating:
1.0

Location appearance very unprofessional. Looks like a junk yard. Was not told about $20.00 after hour fee for returning on a Sunday, otherwise I wouldn't have rented from that location. Will dispute with my bank. Would not recommend renting from this location.

Della L. 
Rating:
5.0

After my apartment flooded I needed to get a U-Haul truck ASAP it was late in the day my insurance company found this place and said no problem pick it up when you can check in check out by yourself couldn't be more convenient and the management was very accommodating even when I had to change my scheduled return time twice !! I was probably a nightmare of a customer to deal with but I never made me feel that way. Moving forward I well recommend them to all my friends and family and any of you who are reading these reviews.

Gayle C. 
Rating:
5.0

Customer did not leave a comment.

Trent T. 
Rating:
5.0

Very friendly, informative staff.

TREY B. 
Rating:
5.0

Excellent service

Joel M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
3.0

very un accessible , No where to drop off after hours .

Billy P. 
Rating:
3.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Derrick A. 
Rating:
5.0

Well satisfied.

Humble U. 
Rating:
3.0

Truck was new but the transport was old

Michael H. 
Rating:
5.0

I had a very professional experience.. Opened early and very courteous. the truck was very clean. I will use this location every time. Please let them know they do a great job

Kimberly N. 
Rating:
5.0

Good service last minute I have to move on Sunday and this place was available Ruben help me. Excellent service

JUAN B. 
Rating:
3.0

None. Reuben was very kind and friendly and Mike was very friendly, professional and helpful. Excellent experience.

Paul K. 
Rating:
4.0

Customer did not leave a comment.

Max M. 
Rating:
5.0

Customer did not leave a comment.

Mario G. 
Rating:
5.0

Customer did not leave a comment.

Jay J. 
Rating:
3.0

The place was a muddy mess due to the rain storm texas was having. This place needs to either concrete the area or put down a heavy layer of gravel.

Joyce M. 
Rating:
3.0

Customer service was very friendly.. only concern I have is the parking lot was muddy

Angela D. 
Rating:
5.0

Customer did not leave a comment.

Angel R. 
Rating:
1.0

The person at the facility yelled at the driver of the u-haul for not knowing which truck to pick up when it was his responsibility to make it clear. When I arrived I realized that I left my license and payment method at home. Once I informed the guy managing the facility he immediately got and attatud and verbal attacked me making comments such as "how could you forget your ID, you need to remember your things, if you need your license in this moment what would you do" as if he was my parent. When he made it clear that my friend could be a driver after asking multiple questions to find a solution, he then asked "are you going to give him his money back" as if it was his responsibility to facilitate that between me and my friend (he was way out of line) . This man was nothing less than disgusting. Hence, the location. If this had been my only experience with u-haul I would NEVER recommend anyone to ever use your service. If I could give this location anything less than what I have I most certainly would.

Roddrick B. 
Rating:
3.0

Customer did not leave a comment.

regina W. 
Rating:
5.0

Everything went great, did see anything at the location other than the parking area. Now about Uhaul 24/7 customer service, IT SUCKS!! I sat on hold on Sat 12/19 for 1 hour with no help. I called back on Sun 12/20 to get help and sat on hold for another 30 mins with no help. This company should have 5 star ratings on 24/7 customer service at all times. People are paying a lot of money to use your trucks and to be treated so poorly is NOT ACCEPTABLE AT ALL!!!

Bridget M. 
Rating:
3.0

Maps took me to bad address

Stephen T. 
Rating:
2.0

Very muddy

Natasha D. 
Rating:
5.0

Excellent man is great along I am comfortable Everything are great no problem at all

MARIANNE OWENS A. 
Rating:
5.0

Rueben was so helpful and wonderful to deal with!!

wayne K. 
Rating:
3.0

Customer did not leave a comment.

Daniel F. 
Rating:
5.0

Customer did not leave a comment.

Dinlee L. 
Rating:
3.0

Attendant was punctual and friendly. Area needs resurfacing at this facility.

Wayne G. 
Rating:
3.0

Customer did not leave a comment.

ANDREW H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
1.0

i like the no contact drop off but sketchy location overall.

Stephanie B. 
Rating:
5.0

Customer did not leave a comment.

LIZETH R. 
Rating:
3.0

I was called at 9:10 am to try to reschedule my pickup because I was not there at 9am because there was a demand for the truck. I paid for the truck in full for a reason because I needed that day, why should it matter I was 30 mins late as long as I reserved and paid for it. I felt rushed to pick up my truck to make sure it wasn't given to someone else.

Evelyn P. 
Rating:
5.0

N/A

Nichola A. 
Rating:
5.0

Customer did not leave a comment.

jeremiah A. 
Rating:
3.0

Customer did not leave a comment.

Timothy M. 
Rating:
5.0

Vehicle clean! Check out was quick and easy and Owner was very informative and helpful! I will be his new customer for life!!

Denita F. 
Rating:
5.0

Customer did not leave a comment.

CHAD H. 
Rating:
4.0

Customer did not leave a comment.

STEVEN ARNOLD D. 
Rating:
5.0

Customer did not leave a comment.

ROSE R. 
Rating:
5.0

Great service and location.

Sheldon H. 
Rating:
1.0

This place look like abandoned, Trailer has a cigarette pack in the back along with nasty smell and dirty water the bottle. It was so smelly that my kid almost puked. Owner wanted me to find out the number on the trailer instead of getting himself. He gave me binocular to see the the number on the trailer. I will not visit again.

Amir P. 
Rating:
5.0

Awesome service

Latoya B. 
Rating:
5.0

Very kind and professional

ALLEN W. 
Rating:
5.0

Customer did not leave a comment.

Latoya B. 
Rating:
5.0

Customer did not leave a comment.

Jeanne J. 
Rating:
5.0

Nothing! They went above and beyond! Hooked everything up and trip was without incident

gaines D. 
Rating:
5.0

Customer did not leave a comment.

Deanna B. 
Rating:
4.0

The parking lot is horrible. Would advise if you are in a car or lower SUV park across the street..

Walter P. 
Rating:
5.0

The gentleman running this location was fantastic! He got me into a truck right at open. He only has 2 to 3 vehicles. If this guy had a few more, he could be making some good money in this area. To that Gentleman thank you.

CHRISTOPHER C. 
Rating:
3.0

Parking lot surface needs to be improved.

Glenn H. 
No reviews have been submitted for this location.

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