I was told that an additional day required a $40 payment. When I returned the truck there were $80+ in fees that were not explained, and even after not agreeing to pay the fees I have been charged this morning for the amount they asked. I cannot even begin to describe how horrible of a process/location this was. There is zero chance I ever use this location for anything again.Adam E.
Customer Reviews for MR Auto Finance
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
After this past weekends experience, I will not be a â€œnext customerâ€. I called and reserved a trailer for a 10 AM pickup at a location in Champions Forrest which was the location U-Haul texted me directions. However, when I opened the reservation on line the location said another location. I went with Champions Forest and when I got there, the said the trailer was in Pasadena, TX, about 90 away from the site I had already spent an hour driving to. More time waiting on the phone for customer service. Then my trailer was to be in Brookshire, TX, which I drove straight to only to find out they closed 15 minutes before I arrived. More time with customer service and off to another location. What started as a 10 AM pickup of the trailer turned out to be a 3:30 PM. Pickup of the trailer.John C.
I was kind a mixed up with other customers who are not related to the Uhaul Rental but have their own business in the same closed and secured location. When I opened the gates to return the truck other customers came in the area. I was in a dilemma and left the gates for them to close. I felt the return process could still be improved on that regard. Kudos Uhaul. ThanksPantaleon P.
Customer did not leave a comment.MARLONAGUSTIN A.
I don't know if You would ever find any better employee to walk in his shoes .CASSANDRA M.
The owner Ruben was very friendly, my experience was great from start to finish.DENISE G.
The rep on site is nice and efficient.VICTOR D.
Customer did not leave a comment.ANTONIO M.
Customer did not leave a comment.JULIO C.
Customer did not leave a comment.BONNIE N.
Very friendly!!!Mark P.
Customer did not leave a comment.KRISTIN ROSE D.
Customer did not leave a comment.KAZIMIERZ M.
Customer did not leave a comment.CHRISTINE H.
I was running late for my pick- up, but Mr. Ruben was kind enough to wait on me! The services were professional. As a former employee of U-Haul, this location exceeds my expectations, thanks again to Mr. Ruben for such a wonderful experience.THOMAS K.
Customer did not leave a comment.CARLOS M.
Great service! And fairly new equipmentTonya ann F.
Improve anesthetics of location, more welcomingJAMIE P.
Customer did not leave a comment.DOUGLAS O.
mr Ruben is great always on time very professional and we used them all the time and will highly recommend themTONYA S.
Ruben was very friendly and and helpful with my reservation and transaction. The Van I rent was in in good condition with very low miles. I would definitely use Mr. Auto Finance service again.CARLOS O.
The truck was a little sandy but overall was good.Veronica G.
Customer did not leave a comment.GHIAS AHMED S.
Customer did not leave a comment.HERVE FABRICE K.
Customer did not leave a comment.JAMES M.
Uhaul.com said this location had a 15' truck when it didn't. Robin still got me a truck and the move went well. No complaints about the location itselfJAMES G.
Customer did not leave a comment.ANGELA H.
Great and fast customer service. Would recommend.ERIC H.
Customer did not leave a comment.WALTER PECK J.
Excellent service, knowledgeable & friendly staff..would highly recommended to others.DARREL EUGENE C.
Customer did not leave a comment.ANDRE E.
Continue the friendly/helpful attitude. It's a pleasure to rent from someone whom has a great/friendly attitude.JORGE R.
Customer did not leave a comment.NIQUIA B.
Wonderful service!!!MARIA L.
This location was phenomenal. I was attended well and all my needs were listened too/met from the owner. Accommodated me with no issue and even got an extension when requested. The convenience and exquisite customer services is what convinced me to refer family and friends in the future and to return.ANTHONY L.
Great Uhaul place would love to come againDAVID A.
Awesome experience - the guys are very helpful and informativeVAMSI N.
I WAS VERY SATIFIED., JUST KEEP DOING WHAT YOU ARE DOING., CUSTOMER SERVICE IS THE MOST IMPORTANT THING AND I GOT VERY GOOD CUSTOMER SERVICE FROM THIS LOCATION.RICHARD CHARLES P.
Sales rep was very generous and worked with being very last minute and was pushed for time. I would recommendSHERVY M.
Always there when we need themâ€¦ThanksTONYA S.
Very kind owner. The place looks sketchy but I would rent from them again. They had great customer service and very helpful.Victoria L.
Customer did not leave a comment.Michael R.
This place was great and they had great customer service as well. Ill be sending all my family and friends to this location.TROY W.
I have a very good experience I really recommend this locationROBERTO C.
Nothing was great.THOMAS U.
Excellent and very helpful, I will recommend to all friends and family members.WILLIE S.
Friendly, fast and good locationEDWIN N.
Customer did not leave a comment.Aldo P.
Customer did not leave a comment.JEFFERY C.
Location looked like a junk yard. The rep there was not helpful - the dolly I paid for was not on the van so I had to turn around to get it and the rep didn't help load or unload it. The check in and check out experience was not how the video demonstrated and used up 20 mins of my start time.Dondrick P.
Customer did not leave a comment.Oscar L.
Once again I had a wonderful experience and will continue to use this place.Brandon C.
Customer did not leave a comment.Nicole S.
Customer did not leave a comment.SCOTT D.
This location was unorganized, filthy, and nasty. They didn't explain the contract. I rate this location poor quality service and I will make sure in the future I will not send customers to this location. Thank you!!!KIMBERLY B.
Customer did not leave a comment.Roosevelt P.
The person who was in charge was so rude and mean he also had a attitude.Anna M.
Customer did not leave a comment.Brock C.
location lot was crap, the truck was very dirty. The back of the truck was nasty and the inside of truck was fitly.Remona T.
The staffs are nice good customer service, I recommend this location.Ibrahem T.
Great serviceBenjamin K.
very helpful service repMICHAEL W.
Customer did not leave a comment.MELISSA A.
Customer did not leave a comment.Alia H.
Great customer serviceWilliam E.
Customer did not leave a comment.Kathlena K.
Great customer service.Isis A.
Customer did not leave a comment.Kelechi C.
Customer did not leave a comment.binh N.
Truck had a "low pressure tire" light and a "check engine" light. When I told the "rep" he said that wasn't something that could be fixed. I put air in the tire and hoped that the truck wouldn't break down.William N.
From the get go, you guys were awesome. Thank you! You were fast, efficient, professional, and friendly. Clean and very helpful.Amanda C.
Customer did not leave a comment.Dale B.
Very nice attendantKevin S.
Very nice worker was very helpful. Thank you.Stephany R.
I think that entrance is so small for the van sizes, and the office do not offer a covered area in case of rainGerardo M.
Customer did not leave a comment.Marisela P.
Customer did not leave a comment.Curtis S.
During my rental process I did not particularly care for lessons I was given, verses giving an adult instructions regarding the rental services. But, I made a choice to rent anyway due to a previous rental I done in the past (that was convenient and went really well) and I needed to help someone out. During my lessons this individual would often say what other renters had done as a not to do comparison for me (I assumed), it was quite annoying to say the least, I found him to be a negative person, he made me feel like he thought I was capable of doing all these bad and irresponsible things he went on and on about what others had done. However, after all was said and done, truck returned, we agreed on a price, I was asked to go online and give a good rating....... I figured I had nothing nice to say, so I wouldn't say anything. Days later I discovered an unauthorized charge from Uhaul pending on my account and I called to confront the individual. He said he would look into the situation and call me back, I didn't hear from him. But, the charge was removed, thank God. Bad taste, won't trust another Uhaul service again. Bad experience. Done!!!!!!!Pamela D.
Customer did not leave a comment.Jordy M.
Customer did not leave a comment.Fabian S.
I was locked into the property, what an experience! Only a very small sign 9"x9" said something about returning after certain hours, when I arrived gate was open making sign not at all visible. Very poor communication approach and the zipcode listed on the site is incorrect as well. Thankfully I am physically fit and was able to climb over the fence. If I happened to have a physical ailment it would have been impossible. Completely unacceptable. The property owner should walk the grounds before locking up the business, that is how it is done. otherwise rental expJordan K.
The owner was super nice and attentive. Assisted to get us in our truck as fast as possible would definitely recommend his location.Judith M.
Charged me by the mile over $65 for 4 hours 15 mile trip. Do not rent hereJesus F.
Customer did not leave a comment.Fabian S.
Customer did not leave a comment.Monica C.
Have the truck readily available and mechanically sound. This truck I received had a AC problem, and riding the truck without proper AC was hell, specially the second day in Florida. And they should warn clients about the high consumption of gas these 26' has, around 5-6 miles per gallon.Fulvio M.
none thanksBarry H.
Customer did not leave a comment.ROSEMARY D.
Great service and clean rental trucks . Thanks for the last min rental mike ðŸ‘ðŸ¼Christopher B.
This place saved us when our original truck was transferred someplace else!! Thank uou so much!SHELLY B.
Customer did not leave a comment.Aaron J.
Very ProfessionalGbenga A.
This was my second location that morning, my previous location was a smoke shop. My reservation was for 10:00 am and the smoke shop not only wasn't open but there wasn't a sign showing store hours. The second location was professional and just what I needed , unfortunately it was 11:30 which was an hour and a half later than I needed. I would always use this second location and refer people to that location.JAMES W.
Great Service!!Afsar M.
Peace&blessings I love the customer service and care they put into my truck rental Fast effective and quality performance I'll make sure I get all my trucks and rental equipment from this locationCalvin H.
Location appearance very unprofessional. Looks like a junk yard. Was not told about $20.00 after hour fee for returning on a Sunday, otherwise I wouldn't have rented from that location. Will dispute with my bank. Would not recommend renting from this location.Della L.
After my apartment flooded I needed to get a U-Haul truck ASAP it was late in the day my insurance company found this place and said no problem pick it up when you can check in check out by yourself couldn't be more convenient and the management was very accommodating even when I had to change my scheduled return time twice !! I was probably a nightmare of a customer to deal with but I never made me feel that way. Moving forward I well recommend them to all my friends and family and any of you who are reading these reviews.Gayle C.
Customer did not leave a comment.Trent T.
Very friendly, informative staff.TREY B.