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DAWN M
Customer Reviews for Mr Goodtech
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Something was wrong with the U-Haul for one. Another thing when we got to the location it was raining,We had to stay outside and process the rental truck. Also it was unusual to do things the way they’ve done it. I almost thought it was a scam. The truck head a little above empty in gas which I know it will be that because people probably barely rent from that location.. The truck felt like it was slipping with the transmission. It felt like it couldn’t catch grip every time I turned it slid in, so I had to open the passenger door from the inside I really never knew everything that was going on with it until I started moving but I know that I had to get things done so we continue to get things done at a slow pace, which result in me being late taking the truck back. I did notify them of the truck to try to see if they could get someone to come and get it, but they said that I would have to return it so I waited until my husband got home to return the train.
RONNEKA TI never had this vehicle It was reported stolen it was stolen it was stolen I don't have it I don't owe you You have insurance not my problem I did what you advised I followed all protocol
Jessica RNothing you were what customer Exceptional service looks like
VALENE Jnothing everything was perfect everybody was polite
TIFFANIE CI like it and we be back
ANGELA OEverything was GREAT! thank you!
RUSH TNada. Rep was very cordial. Everything was on point. Thank you’!!!
KENNETH RThis location was a great experience. The staff were attentive and service was fast. The return process was easy and the truck was properly cleaned.
Sunshine HThe people that helped us were very kind answered any question we had. Explained everything in detail. Definitely a place to rent from.
JENNIFER BThanks for service
Mohammad NUhaul was not in the best condition but super close and convenient location. Guys were nice and helpful.
DANIELLE GI feel that the truck should start out with more that quarter tank of gas. I had to gas up before I even loaded up. Then I put more gas in than I used. At least a half tank to start out seems reasonable.
Brad BEasiest vehicle pickup I've literally ever experienced
ZACKARY EHappy Holidays
latoya pThank you Goldie!
Serena SMy reservation was made at Stonestreet location.The young lady who made my reservation was helpful and pleasant. when I came to pick up my truck that was reserved ,the truck was not available. We came in, we felt like we were bothering Mariah the owner. She did not greet us. No smile. we interrupted her lunch and she made no effort to let us know we were bothering her. The truck was unavailable. She didn’t apologize but told us we would have to go to another location. This location was convenient to where we were moving furniture. The location we were sent to was 20-30 minutes away. It was not clean and didn’t even look like a UHaul location. However the personnel was much friendlier and more helpful than Mariah. It took more gas and it took much longer than expected to return. I am not at all happy with the Stonestreet UHaul. If this is the way all customers are treated, I can see failure in the future. I won’t be going back there.
REBECCA HHad horrible experience with uhaul.
Alyssa PThere owner was very nice but the receptionist was very rude and did not explain well at all! My daughter rented a truck with the understanding she had 99 free miles there were none
LAURA MGet better equipment at this location
MARION SNa
Damira TNice service
David bLocation was not open when we were scheduled to pick up. There were half a dozen people working out of the Mr.Goodtech all smoke Marijuana or cigarettes. The uhaul app would never accept that we were at the correct location so it took us 40 minutes to pick up the truck.
Zachary KNothing
debra bMore variety of rental trucks.
Lorenzo LThe parking is tiny and hard to navigate for these big trucks and the location isn’t in a good area.
Vanessa CThe owner operator of the mechanic shop that had the right trailer on hand was fantastic.
oliver BThank you.
Tonya HJust keep going
Yunior CThe location I was recommended to turn-in at had closed by the time I got to Louisville, so I had to find another location that was still open. I found Mr. Goodtech online and went there completely unscheduled. The location doubles as an automobile repair shop and the parking lot was full of older cars, so I wasn't optimistic upon arrival. The staff, however, was very friendly and processed my return quickly. They shuffled a couple cars in the lot to make room for my trailer and were very helpful throughout the entire turn-in process. I will definitely be renting from this location for my return trip.
Darrin AWorst experience ever! Never using uhaul again!
Adam WMaking extra sure trucks that are put on hold or reserved by accident of the trucks that are available
JAMES HThanks for making this visit and easy process
Birdturam FThese people were awesome. Would do business with them again in a heartbeat.
Deborah ISomething horrible happen yesterday day evening and the owner came out and helped me went above and beyond and it really made the difference in my night thank you
labresha sN/C
Michael SI received excellent customer service from the young lady at the shop!
Terrell HThe office was very friendly and welcoming. Answered every question that I had as was very patient. Thank you guys!!!
Keshia CWill definitely use this location again. I did opt to do self reserve but needed their assistance in completing drop off. Very professional, friendly, eagerly helpful. Didn’t have to wait long and service was the best I’ve gotten from anyone in a long time!
Sierra PGreat service and pretty affordable for a 2 day rental I’m very satisfied.
Leslie BMan they did a awesome job with helping me I would like to thank the team for that I will be recommending them to people thanks and I will be coming back
leron hNo change is needed. Staff was wonderful. I would go to this location again just for the people!
Sarah AI got way overcharged and want my money back. Everybody was nice at first
Hunter HStay the course. I have no complaints against your service. In fact, I was completely satisfied. Totally satisfied. Thx, John C. Cuby, Ground Groomers Tree Service.
JOHN CWindshield wipers did not work. Truck smelled like Marijuana. I used the app. First pickup did not have the truck. I call uhaul who set me up with Second pickup. Second pick up had the truck and helped me. Second pick was a great guy..
david sThe email that was provided was entered incorrectly i can not get any receipts
Chanise LThank you for great customer service
Shawna BFuck u-haul. I will never use this location again and I will not recommend it to anyone else. Matter of fact I will discourage anybody I know from using u again. However the lady was pleasant
Mina WNothing, everything was fine.
Leslie MI was charged for safe move and had waived it on my order request. I have been charged and need it refunded.
Jacob WAll employees should tell the customer the same information no matter what state they are in! I was told I’d get a partial refund for turning the truck in a day and a half early plus I was under the mileage by 42 miles and plus a deposit and I didn’t get any refund! I’m so upset! I drove one way from Louisville Kentucky to Bloomington Illinois abt 300 miles one way trip and I’m disappointed in the company over being down this way! I’ve made this same trip the same way at least 4-6 times in the last 10 years and it’s never costed me this much through UHaul! I usually only pay about $350-$370 plus gas! I only had the truck for abt 20-22 hours! SMH :( :( :(
Tara GI would say that you need to give us some money back a little bit more than what you gave us on the time you had us pick it up at nine and he didn’t open up until 10 but I brought the truck back at three and I would rather you know seeing some appreciation about it or something out of this Just have management need to be a little better at the facility
Michele JThis was second location I HAD TO GO TO. fIRST WAS A MOM AND POP GROCERY THAT COULD NOT ACCEPT 26 FT TRUCK. THEY SENT ME TO 2700 DIXIE HWY. NOT MUCH BETTER SMALL CAR REPAIR SHOP. THEY DID TAKE TRUCK BUT AFTER 20 MINUTTES OF PHONE CALL AND WEB REQUESTS FROM UHAUL. DO NOT TURN IN 26 FT TRUCKS TO SMALL BUSINESSES. jERRY bABIN
Jerry BThe staff was very kind and quick with service. I did the return through my app so I cannot speak to that. My frustrations lie with U-haul in general. I made the reservation at a different location and upon arrival was told the vehicle wasn't available, but they could offer a more costly option. The staff at the original location offered to call around and found this one. However, it was farther away from my starting location and much farther from my destination. I selected the original pick up spot based on location since I have to pay mileage. Not to mention the delays cost me more money in staffing because the change in location delays took about 2 hours, so I was paying people to wait on equipment to arrive. I have another vehicle reserved next month and I'm leery, wondering if I will have the equipment and what the cost will actually be.
Phyllis CAlthough the inside of cab and back was clean the windshield looked like hadnt been touched in months...
Judith WThe owner of Mr. Good tech was great! The process was easy and the truck we wanted was available. Uhaul, however, should update the information on their site about this location; this place does not open until 10am. If you have an earlier appointment, you will most likely not get the truck until opening time. We were lucky and the owner was there at 9am and helped us out. Five stars to him!
Stacia HGreat staff
JAMES SMy issue was with U haul. By phone I was given a time & location. Then given a different one via text. Originally told I could pick up van at 8am, then it was changed to 8:30, then 9. The pick up location didn’t even open until 10am. What a mess and waste of time.
Nikki L