Efficient, easy to rent and great customer service
KAREN F
Customer Reviews for Mr Stor It
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We rented a truck twice in the last couple of weeks. Both times I was very pleased with the customer service and trucks at Mr. Stor It. Thank you for making it easy!
INGRID RPick up was before normal hours, used the app to get the vehicle and was on our way. Very convenient!
Scott WSimplify questionnaire to obtain a truck. Doesn't say if you get a discount if you only rent the truck for a couple of hours. Service was great, thanks.
RICHARD SMe gustó el servicio grasias
Edwin BPerfect 🤩
LIYANET CTruck was dirty I had problems with it and lost a lot of time because of it!!!!!!
BRANDON MDrop off truck after hours
debbie gNot sure why after I paid an invoice I also received an invoice for another person charges that rented the vehicle after me amd didn't even had accurate dates
Melany JI would not recommend U-haul Sunday mobile pickup. My initial location was in Cocoa Beach and I was notified it was moved Sunday morning. While the truck was ready, the app took over 15 minutes to verify credentials and issue the lockbox code.
Danney HAt this particular U-Haul in Cocoa there's such warm and compassionate people I would highly recommend this U-Haul place to anyone you will never regret it thank you very much for your services and God bless 👍
DEBRA CDon't over charge
William Chad a cracked wind shield on the pasenger side haslf the windo was hard to see out of ,the adgent said they weould report it after i bring it back ,its ok for a day trip but not for long haul i washed out the box...otyer than that is was good ctbrown
Chris BThis was not our selected pick up location. Uhaul changed from the more convenient location at last minute and failed to notify us. This location added 20 miles to and from our intended pick-up and got me loading 2 hours later than planned. It all worked okay after that but added a level of aggravation and stress that could have been avoided had U haul simply moved the truck to the promised location for us and not relied upon us to correct their logistical problem.
Danny TNothing
Victoria GJust keep doing what you do
Gwendolyn DWill was very courteous and helpful
Minhtam LThere is no drop box for keys and no instructions on where to drop the key. The emergency number will not answer and when they do call back it’s 3 hours later. Absolutely never using again.
Rebecca FI had to drop key off Mail Box due to no representative on site. I called the telephone number for assistance and someone answered and told me to just Drop-Off key on Facility entrance door. I took pictures of the Truck , Mileage and Instrument Cluster showing Full Tank of gasoline before dropping off Truck's Key. I did received the receipt in my Email address the next day and thank you.
Charles PThere was no Dolly as reserved and paid for
ALLISON LI recommend the UHaul place, not the places that just rent the uhaul. The truck we got there was GREAT, but the place had a minimal supply of dollies, blankets etc. They didn’t have enough to fill my order. I had yo go buy a furniture dolly and use my good blankets for padding.
DARLENE LDidn’t include my dolly or cart
JONATHAN MThe attendant at the front desk was amazing and made sure everything was perfect. Ya he original truck that I had rented has a dead battery and would not turn over. Immediately and without question the guy put me into another truck and got me on my way! Great service and great conversation!
Ryan AThe app didn’t tell me to put in the key lock box, I was looking for the red key drop box and I couldn’t find one.
Tiffany CPerson was late coming into office and there was no number to call and get a person. Only a voice message. Also the emergency contact number in the window is disconnected!
GERARD SThe truck had a leak in the right rear wheel well, allowing road water into the cargo bay. My mattress and box springs were soaked and ruined when I got to my destination. I have yet to hear from their insurance company. The wiper blades were also in poor condition, which was exceptionally annoying during the snowstorm we encountered in Ohio. Not a good experience.
Nicholas HGreat customer service and efficiency!!
JERRYL MEnsure the tank is full when it is rented. The tank was only a quater full when I rented the truck. I only used the truck for 11 miles to move storm panels and the gas tank did not move off a quarter tank. I returned the truck in 5 hours same day, put key in drop box. The next day charges appeared on my credit card for filling the gas tank up and another surcharge. I called immediately and spoke to a different attendent. He argued at first about me having to fill the tank up anyway. Why should I pay for a full tank when the truck only had a quarter tank when I rented it. He checked and gave me credits for those charges. One of the backup lights were not working either which my wife discovered. I told the attendant that. Not real happy with my Uhaul experience at all this time. In the past renting a Uhaul has always a great experience with a full tank.
BARRY SCheck out of the reserved truck took 30 minutes! Why is it so complicated for these dealers to process a rental?
MARK CClerk at Mr Store it was wonderful!
kathy wVery friendly staff. Waited for me before they closed. Smooth & fast check in. Excellent service!
Cheryl VThe lady at the uhaul rental location was very nice and helpful. Thank you for being so kind.
DANNILEE KI know we were not late but thanks for being SO nice!
Rachelle FThe truck was a little sticky inside, not a big deal. The biggest turn off was the mobile check in. It took about an hour and there were SO MANY points of damage on the truck which were not indicated.
Gregory ZVery good service. I needed to upgrade to a larger truck and they made it happen without blinking an eye.
JAMES HThe service was great. Maybe more vehicles? We wanted a 10’ truck but only the 15’ and larger vehicles were available. The lady at the desk said those go the most/fastest so maybe make more of those available. Otherwise we had a great experience.
THEODORE HIt did not have an easy access drop off box for the keys. Uhaul as a company is poor in managing the drop off process; I believe it’s the transportation department not communicating with the different locations. We had to drive to two different locations to drop off because the system wasn’t updated from what we were told by the transportation department. And that made us late for the drop off time, and so we were charged $40 for being 30 minutes late. That is ridiculous!
Lenin PFacility was locked. Sign on door said to call. Personnel came to the door, took the key and stated a receipt would be emailed.
Cheryl CNot a thing.
Vivian BNever got a call back still waiting on my refund for Dolly. Other than that I can't complain, I was late on my move die to major issues with my move n no dolly so move took allot longer than expected.
Tina DNothing
John RAgain, our reservation was switched to a different location which makes no sense as "lack of availability" was the reason. All that can mean is you needed this size truck at the new location and we got it there for you at our INCONVENIENCE.
Jen HAwesome staff and the vehicle was in excellent condition and easy to drive.
Dean PExcellent
fremont bToni was absolutely incredible. She was friendly, helpful and so funny. Will be back!
Kalie WVery friendly and helpful
Amber DKeep doing what you are doing
Homer SThe manager Tony is fantastic! She makes everything about that location excellent.
Kenneth CToni was excellent in costumer service. She went above & beyond to sort out and correct an error on our contract!
R. K