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Customer Reviews for Mt Konocti Truck & Auto Rpr
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was great 👍
MARSHA SLove the people in Kelseyville they are awesome
DIANE GGal at the desk was great! We will always want to use this location!
Larry GGreat Location
Dean MThey have false advertising! Charged 400$ to sweep out 2 trucks! Rip off.
BRIAN RMike was great! Friendly & prompt. We were very disappointed that the 26' truck rental only had 1/8 of a tank of fuel (37 mile range), we fueled up immediately & returned it with 220 mile range. U Haul should have a Full to Full fuel policy to ensure the customer is not being short changed.
Deborah FMy recent U-Haul experience on 03/08/2025 was excellent! The services I received from Mt Konocti Truck & Auto Rpr located in Kelseyville, CA was better & more affordable than I had thought. The staff members were kind, respectful & very helpful. Before paying for any rental services they explained in detail the whole process of renting their equipment which helped me choose wisely what to rent from them for my exact needs. Also, a bonus was that what I was charged for at the end was much less than what the estimated cost was in the beginning. Overall I rate the services of this location 100/100. You'll be happy doing business with them, as I was.
Emily GThe best. Helpful, friendly, open Saturday 8-12.
Sandra KStop having corporate sending me misinformation regarding my pick up time and changing it. Corporate also changed my drop off destination last time that was 20 miles away from the location I chose. That caused me unnecessary stress during my move that I had to rectify by calling corporate because your process doesn’t allow the pick up location access to the rental information after it has left the lot. The staff at the Merritt, Kelseyville location is excellent-friendly, very courteous, efficient and knowledgeable!
Mark HExcellence
WILLIAM MNothing. Both Josie, who took my initial order and Mike who was working the day we picked up the van we’re great! And Mike was very helpful when your Internet system was not responding
Mark HEvery thing went very smoothly, with this location.
Jack CNothing customer service was outstanding
George SMike the owner rented me a 15' truck and then maneuvered a car hauler into a better position where backing the truck up and attaching the trailer to it was simple. Thanks Mike!
Jerry RI was disappointed to learn that the Lakeport location did not have the size that I needed - it added extra mileage (at least a gallon of gas) and time (40 minutes round trip) to my day. However, the location at Mt Koncoti Truck & Auto was wonderful. The owner and his team were delightful and the service efficient.
LAURA MI had chose a specific location and it was changed twice. This was my first one way drop off. The attendant at this location was very informative. This was my 6th truck rented in 3 months and he showed me some things that other u haul places never explained.
Steven MCustomer service was great, friendly snd informative.
Jodi GExcellent customer service and very nice people!
Dean HThank you
RAYMOND Salways a pleasant experience with Mt Konacti u-haul
David FNew truck, good service, good price!
Steve KI almost killed my self 5 times. Had difficulty keep on the e road. When I returned the truck. The manager said someone would get back to me in 48 hours. Today is Wednesday. No one has gotten back to me I called the place where I rented. They said when I return the truck to let them know. When I return it they said since I already paid it’s up to where I rented from to compensate me.
Cindy HIt's very dusty inside, other than that everything else was good.
HELENA WStaff couldn’t have been better!
STEVEN Ku guys were great very friendly i will be renting from you again for sure thanks
Colette RThe ppl there are always so nice.
Robert STruck had a electrical problem and a gas leak with which I informed dealer when dropping off. I had to buy a portable charger/jumper box just to start the truck.
Johnny BVery friendly service.
Eddie CGood equipment, it was clean, serviced and worked well. No surprise fees or charges. I will use Uhaul again.
danny jNothing, Mike in Kelseyville U-Haul was wonderful to work with.
CARINA DIssue more mechanically fit equipment for rentals destined for cross country travel
Zach AQuick, friendly, efficient
Steve KVery nice gentleman at this location. I have both rented and returned trucks/trailers at this location a couple times and would rent from there again. Thank you.
Susan CNothing! Professional and courteous service. I will use this business again and will tell my friend.
martin lIt was quick and easy to drop off the trailer. Very friendly staff.
Gerald DThis site charged me cleaning fees of $50.00 on two different returns when i personally had cleaned both vehicles out myself. He didn't have the photos to show for it, and when i showed him mine he just plain denied it.
Gurjit MI was charged for extra mileage(it was from Grover beach to Kelseyville with no extra charge) and for cleaning fees(truck was submitted clean) after i had dropped off the Haul at the location, without my knowledge; only learnt of it on the Uhaul site later; This vendor has done a similar charge the last time my girlfriend returned a Uhaul and when asked for the explanation, the vendor didn't give any. There was nothing supposed to be due at the drop off both times.I would like a response from Uhaul on this practice.
Gurjit MI wasn't able to get a truck from the local U-Haul shop so I had to drive 14 miles out of my way to get a truck. The lady who called me said it would be a one way truck but when I got to the other U-Haul shop, I was told it wasn't a one way truck and I had to return it where I picked it up, meaning it was going to cost me extra dollars for the return plus the extra gas I had to put it. Not a big deal but if you quote one way, it should be one way.
Frank KNice people and equipment
Peter LKyle is on top of the Uhaul customer game. Very helpful, courteous, and professional. A definite go to for any Uhaul service. Thanks Kyle
Joseph WVery friendly staff
Alfredo NQuick and easy return of the rental truck/van.
Geoffrey LTo many vehicles s strewn around.
STEVEN WKonocti Truck & Auto is the best.
Pat DHelpful staff at this location. Will rent again from here.
Mark MI received excellent customer service from Mt. Konocti Truck and Auto Rpr. The young man who I picked the truck up from, Kyle was very helpful and could not have been nicer. When I returned the rental, the owner Mike was equally as good. I highly recommend these folks for truck rental!
DAVID CThanks!
Jennifer JOutstanding service and help from the staff
Brandi CInitially I had made arrangements (months in advanced) to pick up a trailer in Ukiah. 2 days before scheduled pickup, I was told that the only trailer available was in Kelseyville. I had to travel an additional 85 miles to pickup. Not good customer service. Although Kelseyville location had great customer service. Mike was the greatest!
Steve R