The location was great, the girl in the office was incredibly friendly and helpful. The issues I had were ALL with the regional scheduling department! I reserved a 20 foot truck initially & then decided I don’t need one that large so I called and switched it to a 15 foot, which seemed easy & no issues were brought up over the phone. Then when I called to confirm pickup details the night before the move, is when I was finally told there was not even a 15 foot truck available anywhere near me. I ended up back with the reservation for the 20 foot truck. When we got to the location to pick up the truck, the girl let me know they put me in a downed truck, the regional office removed their down tag in the system & reserved a truck that wasn’t up and running. So the ONLY available option was a massive and very expensive 26 foot truck!! So again, the pickup location was great, great customer service. The scheduling office is horrible and is the reason I will never rent a uhaul again
Lauren M
Mt Konocti Truck & Auto Repair
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Kelseyville, CA 95451
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Services at Other U-Haul Locations
Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Verified Customer Reviews
Every review is tied to a real U-Haul reservation or contract.
How U-Haul Reviews WorkHelpful, straightforward, he made it easy.
David MIt was a mess from the get go. First the truck we rented wasn't available. Then, your ouck up site didn't set up the mobile pick up. Then, it was another site that just didn't get the truck ready for mobile pick up. THEN, the pick up places lock box is set too high for a 5 ft tall woman, thankfully my 80 year old aunt could get on a chair to manipulate the lock. It was POSITIVELY ridiculous. The rep calling me for all these changes was........not suited for customer service with a problem. She spoke in questions, very hesitantly, just not a good demeanor for problem solving and creating a feeling of resolving the problems. We rented a truck, we got it done, but it was NOT a smooth easy process.
Mary ETrailer tire had a screw in the sidewall of the trailer resulting in a slow leak that wasn't noticeable until it was getting loaded. Due to our remote location and where the screw was located in the tire, it was recommended that I just replace the tire. Was not told that I had to call roadside assistance first in order to be able to get reimbursed for the cost of a new tire. Now I'm struggling with getting reimbursed for tire.
Lee WHelpful and kind. Would recommend to a friend.
Selana T