Customer Reviews for Mud & Snow Inc

thank you

Very remote and difficult to find.

Some confusion on where the truck was no fault of the pickup location

I had no problems with Mud & Snow, my biggest problem is with U-Haul. I was called two days before my trip to pick up my trailer in a different location which doubled my trip time. When I was talking to the representative she told me she couldn't get a hold of the U-Haul branch I was trying to pick up my trailer, and that is why I was being switched. When I called they picked up on the third ring...I then had to go on a wild goose chase to try to find out if they had a U-Haul in that area, after 30 minutes of talking I found out they had nothing. Awful experience with the regional branch of U-Haul. Mud & Snow listened to me though and THEY were awesome, not U-Haul as a whole.

nice employee and prompt service

Nothing this pick up place is excellent and friendly. Very helpful

It was all excellent for me thank you

The gentleman who rented the truck to me did a great job explaining everything. He was very pleasant, knowledgeable and very efficient. Great experience

Only problem is I wasn't told name and address of this location. I had to call 800 number to get the drop off number to finally know who/where they were. Almost dropped off trailer at wrong location. Why?

second rental in a week from them. all was as it should be.

Get smaller cargo trailers like 5x8 into this location

was as it should be. truck was ready on time, paper work was easily done, truck was clean inside. thank you made the move so much easier.

Nothing Everything was great!

nothing. Location is great. service is good. great transaction. thank you.

The clerk was sympathetic about the situation, but said he could not help with a refund or anything unless I had a tire replaced, or had to add oil, etc, Still, after reserving it 2 months in advance to ensure I would have a truck big enough, I was downsized to a 10' for the same cost. Please make this right. Thank you.

Return process was streamlined and very simple. Once I had parked the truck, returned the key and was ready to leave, I realized I needed the truck one more time to move a local item to my home. I spoke to the uHaul personnel and they were more than happy to accommodate me. They returned the key, for the same truck I was driving, and I was able to move my last minute item. Before I left I was told, that when I return the truck all I need to do is lock the doors and drop the key in the after hours box. I just received my equipment return contract, and there are absolutely no unexpected monetary charges. Excellent experience!

Was very helpful, don't change nothing

Everything was great and went smoothly Thanks

Plenty of parking, people responsible were there early and very accommodating.

Everything was very satisfactory. Thank you.

Trouble with computer at time of return

Have the equipment at the location where reservation was made, this is the 2nd time I had this happen to me with U-Haul. round trip added 1.5 hours to my very long day by having to go 36 miles out of way when reservation was made a location 5 mins from location of the move.

Check out was easy and quick.

We had reserved a truck and requested a hand truck and padding from the Oneonta Uhaul location at the end of May for June 25th. The day before we were to pick up the truck, the manager from the Oneonta location called to say they did not have a truck for us--we would have to drive to Deposit (we were moving from Oneonta) if we wanted our truck. This was distressing and inconvenient to drive an extra 40 miles each way to get the truck, and put us behind schedule in the moving process. Also, the requested a hand truck and packing pads were not available at either location. While the Deposit Uhaul and personnel were great to deal with, we will think twice before using Uhaul services in the future.

Good people easy to work with. Nice truck