Customer Reviews for Mud & Snow Inc
(U-Haul Neighborhood Dealer)

64 reviews

28 Oak St   Deposit, NY 13754

(607) 467-1155

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(607) 467-1155

28 Oak St
Deposit, NY 13754

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

They were very clean n helpful

MICHELLE S. 
Rating:
5.0

Customer did not leave a comment.

stephen C. 
Rating:
5.0

Customer did not leave a comment.

Tyler G. 
Rating:
1.0

Charged me 25.00 because the van had sawdust in it. Something that had to take 20 seconds to sweep out.

BRANDONJ S. 
Rating:
5.0

Customer did not leave a comment.

ROBINA M. 
Rating:
5.0

Customer did not leave a comment.

Stephen M. 
Rating:
5.0

No need to improve what already is excellent

THOMASKEVIN H. 
Rating:
5.0

Customer did not leave a comment.

Dmitry B. 
Rating:
5.0

Customer did not leave a comment.

ASHLEYLEIGH B. 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
4.0

Customer did not leave a comment.

Fred W. 
Rating:
5.0

Not call the customer an hour before the store closes and tell you that they changed the location of the pick up.. Then proceed to change your rate because it's their fault you have to now drive 45 extra mins away to the new location to pick up the trailer. I was extremely upset with last minute phone call and the location change.. Worst of all they charged me double because I had to go to a different location and drop off in a different location.. I find that very unfair to me because it wasn't my fault of the last minute change..

angela B. 
Rating:
5.0

thank you

Mary D. 
Rating:
4.0

Customer did not leave a comment.

William V. 
Rating:
5.0

Customer did not leave a comment.

Bruce N. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
2.0

Customer did not leave a comment.

DILLONJAMES R. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
2.0

Very remote and difficult to find.

MAXRYAN R. 
Rating:
4.0

Customer did not leave a comment.

ALLAN L. 
Rating:
4.0

Some confusion on where the truck was no fault of the pickup location

CHRISTOPHER N. 
Rating:
5.0

I had no problems with Mud & Snow, my biggest problem is with U-Haul. I was called two days before my trip to pick up my trailer in a different location which doubled my trip time. When I was talking to the representative she told me she couldn't get a hold of the U-Haul branch I was trying to pick up my trailer, and that is why I was being switched. When I called they picked up on the third ring...I then had to go on a wild goose chase to try to find out if they had a U-Haul in that area, after 30 minutes of talking I found out they had nothing. Awful experience with the regional branch of U-Haul. Mud & Snow listened to me though and THEY were awesome, not U-Haul as a whole.

Robert R. 
Rating:
3.0

Customer did not leave a comment.

William B. 
Rating:
4.0

nice employee and prompt service

GAIL E. 
Rating:
5.0

Nothing this pick up place is excellent and friendly. Very helpful

LAURA W. 
Rating:
5.0

Customer did not leave a comment.

William A. 
Rating:
5.0

It was all excellent for me thank you

LAURA W. 
Rating:
5.0

Customer did not leave a comment.

michael W. 
Rating:
5.0

Customer did not leave a comment.

fred S. 
Rating:
5.0

Customer did not leave a comment.

fred S. 
Rating:
5.0

Customer did not leave a comment.

Terry R. 
Rating:
5.0

Customer did not leave a comment.

Joao G. 
Rating:
5.0

The gentleman who rented the truck to me did a great job explaining everything. He was very pleasant, knowledgeable and very efficient. Great experience

Lynn H. 
Rating:
5.0

Customer did not leave a comment.

jason K. 
Rating:
5.0

Customer did not leave a comment.

Peter M. 
Rating:
5.0

Only problem is I wasn't told name and address of this location. I had to call 800 number to get the drop off number to finally know who/where they were. Almost dropped off trailer at wrong location. Why?

Mike A. 
Rating:
5.0

Customer did not leave a comment.

Anita R. 
Rating:
5.0

Customer did not leave a comment.

Frank D. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
5.0

second rental in a week from them. all was as it should be.

maxemillian C. 
Rating:
4.0

Get smaller cargo trailers like 5x8 into this location

John B. 
Rating:
5.0

was as it should be. truck was ready on time, paper work was easily done, truck was clean inside. thank you made the move so much easier.

maxemillian C. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
3.0

Customer did not leave a comment.

Michelle H. 
Rating:
5.0

Customer did not leave a comment.

Sandra G. 
Rating:
4.0

Customer did not leave a comment.

EDWARD H. 
Rating:
5.0

Nothing Everything was great!

Robert P. 
Rating:
5.0

nothing. Location is great. service is good. great transaction. thank you.

maxemillian C. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
4.0

The clerk was sympathetic about the situation, but said he could not help with a refund or anything unless I had a tire replaced, or had to add oil, etc, Still, after reserving it 2 months in advance to ensure I would have a truck big enough, I was downsized to a 10' for the same cost. Please make this right. Thank you.

CAROLYN S. 
Rating:
5.0

Return process was streamlined and very simple. Once I had parked the truck, returned the key and was ready to leave, I realized I needed the truck one more time to move a local item to my home. I spoke to the uHaul personnel and they were more than happy to accommodate me. They returned the key, for the same truck I was driving, and I was able to move my last minute item. Before I left I was told, that when I return the truck all I need to do is lock the doors and drop the key in the after hours box. I just received my equipment return contract, and there are absolutely no unexpected monetary charges. Excellent experience!

WALTER O. 
Rating:
5.0

Customer did not leave a comment.

Jerry P. 
Rating:
5.0

Was very helpful, don't change nothing

Charles C. 
Rating:
5.0

Customer did not leave a comment.

Edward N. 
Rating:
5.0

Customer did not leave a comment.

doug E. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Everything was great and went smoothly Thanks

Steve F. 
Rating:
5.0

Plenty of parking, people responsible were there early and very accommodating.

John B. 
Rating:
4.0

Everything was very satisfactory. Thank you.

brian L. 
Rating:
3.0

Trouble with computer at time of return

tim B. 
Rating:
3.0

Have the equipment at the location where reservation was made, this is the 2nd time I had this happen to me with U-Haul. round trip added 1.5 hours to my very long day by having to go 36 miles out of way when reservation was made a location 5 mins from location of the move.

Russ H. 
Rating:
3.0

Check out was easy and quick.

JASON K. 
Rating:
4.0

We had reserved a truck and requested a hand truck and padding from the Oneonta Uhaul location at the end of May for June 25th. The day before we were to pick up the truck, the manager from the Oneonta location called to say they did not have a truck for us--we would have to drive to Deposit (we were moving from Oneonta) if we wanted our truck. This was distressing and inconvenient to drive an extra 40 miles each way to get the truck, and put us behind schedule in the moving process. Also, the requested a hand truck and packing pads were not available at either location. While the Deposit Uhaul and personnel were great to deal with, we will think twice before using Uhaul services in the future.

DANIEL F. 
Rating:
5.0

Good people easy to work with. Nice truck

GLEN H. 
No reviews have been submitted for this location.

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