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DEBORAH K
Customer Reviews for MuggsUggs Towing And Recovery LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I can't comment on the personnel because there was no one there when we dropped off the truck. Because it was after hours, but this location is the closest to me and it was easy to get to.
WILLIAM SFriendly
GILBERTO VThis location did not have the blankets we ordered and we had to be reimbursed.
Valorie JThe website did not allow me to access for the gate code so I had to wait 2 hours past my pick up time. I was overdue for drop off. But I got it done.
Charlene BIt would be hard to improve. The service was great as was the equipment. Thank you
Dean JSmall shop. Have opposite tool to remove trailer so we had to lift by hand and some of us have back issues. Please get them a loading lifting tool
david dAwesome
Patricia MDue to no fault of the MuggsUggs folks this was a terrible experience for pickup. Their location happens to be in a rural area which is fine, but Uhaul should provide them with a WAP so customers can get internet access to use the app. It took nearly an hour to upload all the necessary photos to use the app. Jasmine from the online help center was quick to try and help (kiddos to her; she needs a BONUS!!!) but the limited cell access near MuggsUggs location made it a laborious process!
Alex RDid not have blankets requested even after confirmed multiple times, had to go to second location. Did not know or could not reimburse for short fall in blankets. Had to go to second location to get location without directions and confirmation from scheduling on where location was, got lost. Tire strap fell off vehicle on driver side.
FRANK BAll good
bob cNo
TEAON JTerrific place if you need a tow or uhaul. Very friendly and easy to work with. The location is very convenient as well. Thank you so much for all your help.
Emilio BThank you so much . You were very helpful, professional, and friendly.
Audrey BThe lady at MuggsUggs towing was very nice and helpful. When we arrived, our truck was ready and the tow for the car was attached and she explained everything to us. She was very knowledgeable. I would recommend them to anyone in that area to rent from them.
Kenneth BOk so I would buy a metal culvert pipe install it and then cover the front area with fill and put down some crushed stone.
Steven W