The employees cheerful and willing to help, however, they need training as they had to input our info multiple times and make a phone call to get it right. We were there almost an hour to book for the following day then and had to enter and give credit card info again the next day when we picked up the trailer.
ALEX K
Customer Reviews for Mums Mini Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
For the 2nd time, on arrival to a UHaul location they did NOT have the reserved equipment available and I had to drive an hour each way to another location to get the equipment. If you are going to take reservations then hold up your end of the reservation!!! I even checked in with the location a week in advance to "ensure" that they would have what I reserved and they said "for sure" When I arrived they didn't have it and it was on a weekend so getting it was a challenge. Keep up your end of the bargain or dont offer the service!!
Ian AFriendly person who didn’t know the process
Richard MAgain many screens to go through which took some time and created a line up behind me in general part of the store (not really a U-Haul location).
kevin rVery nice people.
CAMERON BI was told it was a new contract for this location, I was the 1st person that rented a trailer. The pickup didn't go smooth, the drop off was no better. Overall the people were very nice and I would use this location again. The problems were really just related to new people and I am sure the problems I had will be smoothed over. Maybe the training that Uhaul provides can be jazzed up a bit Tks
Jackson D