The locks would not open with the codes entered. I wasted 20 minutes, and another customer at the site had the same issue. We both tried spinning the wheels many times without luck. The locks are junk. I had a crew waiting on me to load items at my house. The delay cost me time and money. I also found the on site system of entering drivers license pictures and being required to take numerous pictures of the vehicle nonsensical and time consuming. Very poor experience.
Robert G
Customer Reviews for Murieta Travel Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The location was perfect for my drop off.
JAMES DIssue: when I picked up the truck the appliance dolly wasn’t in it. The location did not have one and one could not be provided from a different location at that time. To improve, make sure ALL the equipment that is ordered is present at pick up time.
Mark OHaving human contact would have been my preference. Using the kiosk was a bit challenging.
Claudia LEverything went fine thank you for being so close. I was wonderful not to have to drive into another city to rent a U-Haul.
Sylvia RGood customer service
Dennis R