Customer Reviews for Mvj Auto World Inc
(U-Haul Neighborhood Dealer)

242 reviews

11750 NW 87th Pl   Hialeah Gardens, FL 33018

(305) 231-9781

Location Hours

  • Mon-Fri: 8 am - 4:30 pm
  • Sat: 8 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(305) 231-9781

11750 NW 87th Pl
Hialeah Gardens, FL 33018

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4:30 pm
  • Sat: 8 am - 2 pm
  • Sun: Closed
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Super professional! Pleasant hello when I arrived for my rental! Very helpful, had it all ready to go!

JOHN M. 
Rating:
5.0

Is excellent service I'm was so happy whit this location

MARIEL Y. 
Rating:
5.0

Customer did not leave a comment.

YOSLENIS S. 
Rating:
5.0

Customer did not leave a comment.

Alex G. 
Rating:
5.0

Great customer service. Very helpful abs respectful

Fernando V. 
Rating:
1.0

On the receipt I received, the mileage of the truck did not correspond to the use given by me. I was charged for 10 miles more than I had used it, plus the mileage recorded on the truck is totally unreal. I will not use this location again.

RUDDY F. 
Rating:
5.0

Customer did not leave a comment.

frank L. 
Rating:
1.0

This location is terrible, no space to p/u and drop off the equipment. No one with knowledge to attend you. no one on site to drop off the equipment. The trailer I rented should be a 5' x 9' this is false advertising, the actual trailer dimension is 56" not 60" this was a terrible rental.

Jorge P. 
Rating:
1.0

This location is a complete bait and switch. I made the reservation from the app, showed up and was told they don't have a trailer for rent, as I am looking at the trailer. The worker, hurriedly called another location to have a trailer transferred to him so he could rent it to me. They added insurance after I stated I did not want it, could not provide a printed copy of the contract. Wanted my phone number for text messages. I would state that this is the WORST experience I have ever encountered with U-Haul.

CHARLES H. 
Rating:
3.0

Dashboard light was on.

JOSE R. 
Rating:
2.0

I asked if I had to be back exactly after 4 hours and the U Haul Rep said I could return it at the end of the day without charging anymore, and I ended up paying $175. I left the truck over half full, and even pass the broom in the container part. The truck was handed to me with soil in the back. Also, I requested a dolly and was only told that same morning that there were no dolly. I do not recommend this place.

CLARA G. 
Rating:
2.0

Customer did not leave a comment.

Jennifer M. 
Rating:
1.0

The online reservation system showed the 20' truck as available as the appliance dolly and cart, however, upon arrival, the owner indicated the 20' was out of service and he had a 17' that I could hold to the next day without saying that extra miles due lack of space and multiple trips will be added. I later call the owner and he said he will adjust the miles to compensate. Upon arrival that same night the full miles were showing on the bill so I didn't process the payment. I want to have half of the miles taken off since I had to make two trips to fit the cargo.

JOVAN G. 
Rating:
5.0

Customer did not leave a comment.

DANIEL R. 
Rating:
5.0

Jose was outstanding

JOSE A. 
Rating:
4.0

Great professional and friendly service.

WALTER S. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER G. 
Rating:
5.0

faster y rapido

MANUEL A. 
Rating:
3.0

Customer did not leave a comment.

DIEGO L. 
Rating:
5.0

Customer did not leave a comment.

DANEYSIS L. 
Rating:
5.0

Very pleasant and professional service. I wouldn't change a thing

KADIAN W. 
Rating:
3.0

The people were nice. The trailer pick up area is to congested with vehicles and other businesses.

Dennis M. 
Rating:
5.0

Customer did not leave a comment.

MARIO L. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
1.0

Customer did not leave a comment.

dalia M. 
Rating:
5.0

Customer did not leave a comment.

Yury F. 
Rating:
5.0

Customer did not leave a comment.

ALEXEI D. 
Rating:
3.0

Good location for me but very crowded area. Office was tiny but the agent there was great.

Douglas H. 
Rating:
5.0

Customer did not leave a comment.

CARLOS G. 
Rating:
5.0

Customer did not leave a comment.

TERESA G. 
Rating:
3.0

Jose was excellent he assisted us with everything, very friendly.

MICHAEL D. 
Rating:
5.0

Jose is the best...

JOSE C. 
Rating:
5.0

Customer did not leave a comment.

JOSE S. 
Rating:
5.0

Customer did not leave a comment.

Emilio E. 
Rating:
5.0

Customer did not leave a comment.

JORGE P. 
Rating:
3.0

Customer did not leave a comment.

GILMAR G. 
Rating:
4.0

Customer did not leave a comment.

JOSE R. 
Rating:
5.0

Excellent and quick customer service.

Gerardo P. 
Rating:
5.0

Thans you

VICTOR T. 
Rating:
5.0

Customer did not leave a comment.

Carlos R. 
Rating:
2.0

I had reserved a truck for 24 hours and planned accordingly to return the truck by that time the next day. I received a call early in the morning from the place stating that they unless I returned the keys right away I would be charged for another day. Keep in mind I still had over 2 hours to return the equipment. When I said that based on the contract I had 24 hours to return it he said that the had someone else waiting for the truck. Terrible customer service.

Luis L. 
Rating:
5.0

Excelente atención, very friendly Mr. Juan Repito a rentar, recomendado

ramzy K. 
Rating:
1.0

customer service representative was rude and not friendly They need a new person working there .

GEORGE L. 
Rating:
1.0

Customer did not leave a comment.

YAIMARA G. 
Rating:
5.0

Customer did not leave a comment.

pablo B. 
Rating:
5.0

Customer did not leave a comment.

camilo H. 
Rating:
4.0

Nothing bad to said at all, but if I would give some advice just be a little bit more clear about prices or/e total bill. Like I said great attention and straight to business!

Chelsy H. 
Rating:
5.0

Customer did not leave a comment.

Cecilia C. 
Rating:
5.0

Customer did not leave a comment.

CARLOS R. 
Rating:
1.0

We scheduled to pick up the vehicle at 7am, it turns out we had to go to another location and the opened at 8a. The vehicle did not arrive until 9am

RAMIRO J A. 
Rating:
4.0

the only thing I was not happy about is that even thought I declined the Safe Move insurance multiple times I got charged the insurance in the final bill. other than that everything elser was good

OSVALDO F. 
Rating:
3.0

THEY DON'T HAVE PLACE FOR RETURN TRUCK, IS VERY SMALL LOCATION

Deibys R. 
Rating:
4.0

Customer did not leave a comment.

Adrian P. 
Rating:
4.0

Just a suggestion: They should include the tow hitch lights connector, or at least show that it is needed when choosing the rental. Luckily for us my husband knew to ask, but someone w/o experience is hit with a lot of last min expenses. It should be included in the rental price since its basically mandatory to have. Overall a good experience though.

Ruben S. 
Rating:
5.0

From reservation to pickup location and drop off experience was excellent. And very happy to say UHaul beat everyone prices. Best rate. Very grateful

elizabeth T. 
Rating:
3.0

The place is not as spacious as other UHaul locations but the service was excellent I would recommend yes.

YAN C. 
Rating:
5.0

Customer did not leave a comment.

MARIO L. 
Rating:
5.0

Customer did not leave a comment.

Ruben C. 
Rating:
5.0

Customer did not leave a comment.

justo R. 
Rating:
5.0

Customer did not leave a comment.

rafael D. 
Rating:
5.0

Great job, keep on the good work!!

SAMUEL N. 
Rating:
5.0

Jose was super kind. Very polite and I would highly recommend this location. I never driven a 26ft truck and he helped me when I arrived at the location. Even when I was lost trying to get to his office he helped me out.

Paola R. 
Rating:
1.0

I got an email stating with a confirmation # that DOES NOT BELONG TO ME. At first I freaked out, but looking closely they have my email address for someone whose name is CLOSE to mine (not my exact name). I called Uhaul and inform them I'm getting emails that dont belong to me. Apparently the transaction was completed and I'm still getting all their emails. Uhaul did nothing about correcting this persons information. Name, address, last 4 of card and such info is in my emails. Smh

IXEN R. 
Rating:
4.0

Customer did not leave a comment.

Francesca M. 
Rating:
1.0

there fraud

DANIELEE W. 
Rating:
1.0

This place was a scam, I rented a uhaul truck advertised for 19 dollars. The truck had trash in the trunk. I literraly used it for an hour to move a big box with a bumper for one of my 18 wheelers. Drove 25 miles and some how got charged 100 dollars. Including a 25 dollar cleaning fee I never agreed to. I left the truck in the same condition I got it in. I used it for one hour, took the box completely out. Obviously this place is a scam and takes advantage of people. I will be contacting my bank to dispute this fraudulent charges.

Cristin G. 
Rating:
4.0

Customer did not leave a comment.

Nagalis R. 
Rating:
5.0

Customer did not leave a comment.

robert T. 
Rating:
3.0

Jose was great! However, the neighborhood was a little sketchy.

Richard F. 
Rating:
2.0

The mobile pick up was good but the van I rented was blocked in by a truck from the auto body shop next door. I spent about 30 minutes on the phone finding a solution. Location just needs to make sure that their equipment is able to be accessed without anyone being there.

Patrick H. 
Rating:
5.0

Customer did not leave a comment.

Ana F. 
Rating:
5.0

Customer did not leave a comment.

raquel S. 
Rating:
5.0

Customer did not leave a comment.

Eduardo D. 
Rating:
3.0

Pedí una carretilla me la cobraron y no me la dieron, se llamo para informar y después que entregue el trailer me cobraron por la carretilla que no me dieron otra vez

Jose A P. 
Rating:
5.0

Customer did not leave a comment.

Daniel W. 
Rating:
5.0

Customer did not leave a comment.

Isabelle Suite G. 
Rating:
5.0

Customer did not leave a comment.

Luis G. 
Rating:
5.0

Customer did not leave a comment.

Fabian R. 
Rating:
5.0

Customer did not leave a comment.

Marcos A. 
Rating:
1.0

Customer did not leave a comment.

Roberto A. 
Rating:
1.0

There were cigarette boxes in the side door pockets and garbage on the cup holders cabin floor wasn't vacuumed or swept. I made an online mobile reservation prior to arriving to this location, I arrived at 7:55 am and the shop that's supposed to open at 8 never opened at all once there I followed the online account directions and after speaking to five different people at uhaul because nothing I did got me to the truck key someone tells me to download the uhaul app. I do that and in the end the app says I'm all set now for me to walk in and ask someone inside for the truck key. Wouldn't you think if it was open I would of walked in?? After 45 minutes went by the person in charge of the location calls me, gives me a three number code, I open the box and I finally leave at 8:45 am. Now checking my bank account I was charged TWICE for different amounts. I will be calling first thing tomorrow for a refund. Overall a terrible experience with the location and U-haul.

Christian E. 
Rating:
5.0

Jose is the best

Tedier M. 
Rating:
1.0

No AC , mechanic problems in all trucks , awful

Barbaro E. 
Rating:
5.0

Customer did not leave a comment.

Tedier M. 
Rating:
2.0

I was charged with a 25 plus tax cleaning....The truck was in a very neat and clean condition when I returned it. I just use for NEW office desk (6) No dirt or dust AT ALL. Just 6 hrs rent and 20 miles....It wasn't dirty AT ALL. I DON'T UNDERSTAND THAT AND WASN'T TOLD ME.

graciela U. 
Rating:
5.0

This location is one of the best.

Jean P. 
Rating:
1.0

THEY OVER CHARGED ME WITH 225 MILES I ONLY WENT FROM HILEAH TO POMPANO BEACH. TRUCK ONLY HAD A QUATER TANK OF GAS.

MADELIN C. 
Rating:
5.0

Customer did not leave a comment.

carlos T. 
Rating:
5.0

Customer did not leave a comment.

Tedier M. 
Rating:
5.0

Customer did not leave a comment.

Andrea P. 
Rating:
3.0

Customer did not leave a comment.

marisol B. 
Rating:
5.0

Customer did not leave a comment.

Jose G. 
Rating:
5.0

Customer did not leave a comment.

henry B. 
Rating:
5.0

It was fast and helpful Good experience

Francisco R. 
Rating:
1.0

Customer did not leave a comment.

Mario R. 
Rating:
3.0

I had a confirmed order with the uhaul on 3600 w 12th ave Hialeah FL for 8:30am, it was a horrible experience. They had me waiting for an hour and a half to only tell me they had no order nor the truck I needed. I showed them my email confirmation and they did not care. They delayed my day and the 3 people I paid to help me per hour cost me additional money.

Maria D. 
Rating:
1.0

Terrible service. Truck was dirty, waited almost 2 hrs for equipment after scheduled pickup time which delayed my entire move. In the middle of a heavy storm windshield wiper broke which could've easily caused an accident for due to very low visibility

Alejandro T. 
Rating:
5.0

Customer did not leave a comment.

Wilfredo B. 
Rating:
5.0

Customer did not leave a comment.

Mauricio P. 
Rating:
3.0

Customer service was excellent and professional! The type of establishment should be clearly disclosed before allowing to make reservation ( that is not an actual uHaul facility).

Brandon C. 
No reviews have been submitted for this location.

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