The location was barren.
Betsy E
Customer Reviews for My Garage I35 LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Although the customer service was responsive by answering the phone, they stated multiple times that they “don’t do U Haul” despite being on the possible locations and having trucks on site. The most frustrating part was poorly marked locations for drop off. I picked up at a large empty lot, but the lot was full at drop off.
Michael GI returned the truck on time on day 6 as per the agreement but was charged an extra day. I am not happy about that at all.
Rob COriginal reservation was cancelled due to wrong time. I was told the location was 7 miles away. I was sent the address, it was 41 miles away. Get to the location and My Garage said they don't know why Uhaul sent me, they are not set up yet. Sat there for 2 hours trying to pick up the truck. Ms. Shannon helped me get it picked up. App wouldn't pick up my location. Finally get the truck. Same nightmare trying to check the truck back in. Absolutely worse experience.
Tiffany HI had issues checking out and turning in the truck. Had to call UHaul both times and spent over an hour waiting and talking to a customer service representative and even got changed the 20 dollar fee for not checking in the truck in correctly even after sending pictures to the customer service representative. I use UHaul often and this was the worst experience yet.
Jason G