Customer Reviews for My Other Space Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of My Other Space Storage

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Karan Ja W.
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Customer did not leave a comment.

Peter J.
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Les H.
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David J.
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Customer did not leave a comment.

Kelly K.
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I had my credit card on file but was going to have a person give their credit card over the phone when turning the truck in. This person didn't know how to do it, made a phone call and that person said it couldn't be done. The truck had to go on my account when I couldn't afford it. Very stressful, especially since the guy was only interested in getting out the door at 4. I showed up at 330.

Vernon F.
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There is no secured box the wordlock could fit in. Since this was a online pick up this was not the location I chose when I reserved the truck online. In fact this location was a 20 mile round trip from where I moved from. The wordlock was very hard to open because it needed oiled.

Cecily F.
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Customer did not leave a comment.

Marcus B.
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You charged me 6 weeks later for mileage overage which only happened because uhaul changed my ouch up place to twinsburg which is MUCH farther away than Mantua my original pick up place. I was told uhaul was going to add those extra miles in with NO charge and yet 7 weeks later it's taken from my bank acct

Alicia C. | Reservation |
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No issues, staff was kind, facility was clean, and surrounding landscape is beautiful. Nice location.

Ken S.
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Customer did not leave a comment.

lora F.
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Brad F.
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They had my reservation and I was in and out in about 10 minutes

Allen B.
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This particular location was excellent overall. The owner assisted with the pre-check and made sure truck was operational. However, I had a reservation at a previous location (Express Petro on N Abbe Rd) for Friday evening (6/14). When we arrived, the truck wouldn't start. This was very frustrating as we were on a tight schedule. The girl behind the counter had to frantically make calls to find us another truck. We were able to find this location for the following morning (after several calls), but the change meant we had to adjust our moving schedule and plans with others assisting us. The truck should have been verified to be in working order prior to our arrival to pick it up.

Michael S.
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brenda E.
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tanya J.
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Timothy J. | Overall Experience |
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Very nice and clean place. The manager was very helpful.

Hillary P.
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Easy drop off.

Colleen C. | Reservation |
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Excellent as always.

DEBRA D. | Overall Experience |
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Brian was always friendly & helpful

BILL D.
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Very nice guy. Very helpful and easy to work with

Erika M.
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Customer did not leave a comment.

elias d. | Overall Experience |
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Facility was fairly clean upon arriving but after returning post-summer to get the stuff some of my clothing had rodent feces and small holes torn in them.

josephine o. | Overall Experience |
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Very DISAPPOINTED My Storage was infested with Rat /Mice what ever you want to call them there was no food in the storage . I put down rat trap and catch 4 on the trap One had new babies in my.MAD

Tracy B.
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Was concerned when they confirmed through text it was at another location. But I called and they straightened it right out. Associates were friendly and the truck was clean.

William G.
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Kathy B.
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Amanda S.
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Shalona H.
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Tawanda A.
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TANYA J.
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Deb A.
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Truck steering was horrible. It could use a mechanical evaluation before it is rented again. Location and service were wonderful. Thank you.

Eric W.
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Customer did not leave a comment.

JON M.
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Marilyn V.
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very thorough and explained everything. very good customer service.

Paula H.
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Dale F.
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Jesse F.
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Kelli C.
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Michael J.
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I originally rented this cargo trailer at a MUCH more convenient location. I had reserved it with over a month to spare. I did receive notification that I might be redirected to another location when making the reservation. Two day before as stated, I did receive a call informing me that I would have to pick up at this other location. Although, the rental worked out OK and the people at that other location, I was very inconvenienced by having to go 15 miles each way farther than where I originally reserved the equipment. That resulted in a total of 60 additional miles including loss of time at work on the day I picked up. I am still very unhappy about that and will look at other alternative in the Spring when I will need to pick my daughter back up at college.

Stephani F.
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Actually have the truck at the original place they order from and not send them to 3 different u-hauls to get something that was ordered a month in advance

Pamela B.
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George was very polite and professional.

Deborah R.
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Fire him

Debora P.
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Customer did not leave a comment.

CHARLES W.
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Gregory S.
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David C.
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Katelyn M.
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RAYNELLE R.
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Steve N.
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Theodore F.
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Paulette L.
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Elizabeth S.
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I will not ever recommend uhaul to anyone after my experience.

Bret J.
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JAMES P.
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Some cases involve renting trucks for longer; help make this easier on the website.

GREGG B.
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Customer did not leave a comment.

Mekah J.
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Maybe freshening up the uhaul before it's rented. The uhaul smelled but that is my only complaint. I would definitely use this location again and recommend it to others.

PEGGY E.
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Customer did not leave a comment.

JEFF G.
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Quick service! I was in and out in no time at all!

Roberta H.
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No need to, the owner was very friendly and explained everything in detail and was even concerned when I had to wait for my taxi to come and pick me up.

ian B.
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I felt like the gentleman that I renter from wad a little rough with the transaction . I felt like someone stealing a uhaul or something. The truck was in great shape and clean. No issues there.

CATHERINE S.
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The guy was great. I'll rent here again.

BRENT F.
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LINDA S.
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KENNETH S.
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Sharon W.
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KENNETH M.
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Brett D.
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Great experience. Every step of the process is well thought out.

EMER O.
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Stephanie P.
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JEN A.
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My experience was awesome - great customer service.- only thing I would say - make sure cab is clean including seats. Blood was all over the drivers seat- didn't recognize until I got to locale to load my furniture. Just glad I had jeans and sweatshirt on- Took rubbing alcohol and cleaned driver seat before departing on trip........

SELINA B.
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I couldn't locate the key drop-off box and had to use the payment slot. I'm not sure if that was correct but I had no other choice, as it was after hours.

Eric G.
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Customer did not leave a comment.

ROSANNE S.
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Could not rate the return UHaul facility as they were closed when we dropped off the truck. We are very happy with UHaul. We will use UHaul again. We will recommend UHaul to our friends. Go UHaul !!!

JOE E.
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Customer did not leave a comment.

MICHEAL Y.
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REGENA R.
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WILLIAM H.
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rick N.
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MARK S.
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Pleasure to do business with!

JOAN G.
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GABRIEL H.
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The location was inadequate in many respects. First, I arrived to drop off my truck at 6:45 pm the day prior to its scheduled drop-off. To my surprise, no one was available to meet with me even though I was told that it was open until 7:00 pm. Additionally, there is no drop box for the key, so it was unclear where to leave the key.

CATHERINE L.
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Customer did not leave a comment.

DAVID M.
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lower your long distance prices.. $200.00 for 11 hrs of work and travel seems pretty expensive. yes it was a newer vehicle, and yes everything went smooth, but if it were a older vehicle, you would have charged the same anyways. but all and all, from start to finish I spent close to $300.00 to drive 427 miles.

FRANK D.
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Customer did not leave a comment.

Christian A.
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Jerry M.
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JILL T.
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TENA A.
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JOEL H.
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When you tell the customer a price of $ 315 and then get there and the price is $ 375 that was bs i will naver use u haul again

EMILY H.
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Customer did not leave a comment.

JOHN P.
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Had to run credit card twice once for truck and another time for boxes. Should have been one transaction. Also no place to drop keys after hours.

FRANCIS G.
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Put an air freshner in the cab, it smelled a little bit.

LINDSEY O.
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Don't agree with prices at all could have rented same vehicle

TRENA A.
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Customer did not leave a comment.

MATTHEW CHARLES R.
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donna S.
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He made me put more fuel in truck then it had when I picked it up. The guy called me two hours before my drop off time. And he was not friendly at all. I would not recommend this U haul site to anyone.

gary M.
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Customer did not leave a comment.

ROBERT K.
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TODD M.
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JOE E.
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Great customer service.

TOWNSEND S.
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The pick up location was great. I did not like that I had set the pickup location to be Avon ohio, and then this service setup the pick up in Elyria ohio. It was a bit out of my way.

JOE S.
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The manager, Joe, was great. My truck was super clean. I will be back again.

KATY M.
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I was charged for cleaning mud off tires. This is Rediculous. There is nothing in contract about this and I will be fighting this. Will never use uhaul again.

FRANK O.
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Excellent customer service, would definitely recommend to others...

Ernie S.
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The 10 foot truck I rented seemed small at first but turned out to be very accommodating. I just think that charging 99 cents per mile is a little steep.

No reviews have been submitted for this location.

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