The agent that assisted in person did not know how to answer my questions about the fees.Everlin M.
Customer Reviews for My Storage Erda
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The service and effort by the attendant ( sorry can't remember her name) was fantastic!!!!!! Especially when you are swamped with people and blessed with 6â€-8â€ of snow !, She handled it well👍 Thanks. Mike.Mike G.
It was one of the easiest times I've dealt with UHaul. The lady that helped us was top notch. Great customer service!Leslie P.
Customer did not leave a comment.Jeremy A.
They stayed open a few minutes late so I could rent a car dolly which helped me out a whole lotDonald M.
Customer did not leave a comment.Kieth A.
Customer did not leave a comment.spencer B.
Wonderful Customer Service Sarah was totally awesome with us. I would recommend them anytime. Totally 5 Stars Thank youDiane T.
A receipt would be great!!! I have requested one 4 times now. I still can't confirm the return of the truck.Tammy R.
Customer did not leave a comment.Michael H.
Customer did not leave a comment.Laurel C.
Great man at front desk everything was greatJohn R.
I'm not sure there is anything I could recommend to improve your already very impressive service.Thressa S.
Customer did not leave a comment.Robert B.
Drop off was easy .Samma W.
Customer did not leave a comment.Glenna C.
Customer did not leave a comment.jerimiha J.
This U-Haul was one of the best U-Haul that I rented from, The rental Process was fast, U-Haul was super clean, and the Staff went above and beyond to help me get the right size U-Haul for my NeedsAustin P.
Outstanding customer service. The place was very clean and the man that helped me was fast, knowledgeable, friendly, and helpful.Jeremiah H.
Customer did not leave a comment.James V.
We will be using and recommending this location for UHaul rentals/ services from here on out. The staff was so courteous, efficient, and professional. Our UHaul was brought up front and the person helping us walked through the check-in, provided us great info about the truck and rental process. The truck was clean and ready to roll!Matthew S.
Customer did not leave a comment.Wayne M.
Customer did not leave a comment.LuisA M.
Super helpful and friendly, They answered all my questions. Went over the contract and saved me money aswell. I would highly recommend them to Amy one that is planning a move.Neil H.
The location and truck rental at this storage facility is ideal. The rental was very smooth and truck very clean with no problems and everyone I dealt with was professional, handling my reservation and pick up in record time. I highly recommend rental at this location.Jill D.
Customer did not leave a comment.Ramon Z.
Customer did not leave a comment.Joel B.
Customer did not leave a comment.Michele F.
The usb connector did not work. I would also go into some detail of what to expect when applying the brakes. I was surprised that the engine and transmission would down shift and cause the engine to rev so high.barry C.
Customer did not leave a comment.jennifer S.
Customer did not leave a comment.Alice P.
Customer did not leave a comment.Garrett B.
Customer did not leave a comment.Ryan H.
Super easy to find and our uhaul was easily accessible.Melissa R.
Customer did not leave a comment.Ryan C.
No issues to mention. Service and equipment were excellent! Thank you!Marc C.
This location is the best!Jessica B.
Great customer service. Equipment is clean and well maintained. Office lady is nice and helpful.Jared L.
Customer did not leave a comment.Reed H.
Customer did not leave a comment.Michael H.
The renting of the trucks, etc should be easier. Going nationwide with the renting of the trucks is harder than calling up the local dealer and setting up a day to rent your equipment. It took us days to get this figured out. Needs to be easier but the local dealer was awesome.Paul C.
Customer did not leave a comment.SUZANNE M.
Make it cheaper by the mile because gas is so expensive!Kamree S.
The office was closed, so I attempted to use the online checkin. If it would have worked correctly, it would have been quick and easy. I ended up calling the 800 #, where they manually checked the truck and equipment in. I called the drop off location the next day to verify everything was good and requested an email receipt. I received it shortly after the call.Lydia S.
👍MARGUERITE E M.
I rented a U-Haul trailer from Las Vegas to Salt Lake City it cost me $160 one-way 10 days later I Rented a similar u-Haul trailer from Salt Lake City to Las Vegas Nevada Was charged $220.00 and I had to drive 60 miles out of my way to pick this trailer up,DOUGLAS ALLEN C.
Customer did not leave a comment.Justin B.
Customer did not leave a comment.William S.
Customer did not leave a comment.Michael C.
The young lady running the desk was very helpful and was very quick and filling out our forms and getting our equipment thank you very muchJOHN C.
Customer did not leave a comment.Toni K.
Your gal in Erda was fantastic and she did everything she could to save me money after being ping-ponged around northern Utah trying to get me the vehicle I was promised.Vince S.
Customer service was excellent!!!!!!Jessica W.
I was told my total charge was $187 for 24 hours. I rented it at 10am 4/15 I returned it back at 1830 the same day. I also drove less miles and I should be refunded the difference. I received my receipt this morning for $247 and that is not correct. Also the front desk personnel called later on that day requesting for me to return the truck at that moment because he double booked the truck. That is not my fault and should not be rushed or told to turn the truck at a earlier time if I was told that I have up to 24 hours to return it. I should be refunded the difference for his mistake and poor customer serviceAntonio S.
I reserved online for an early pick up but it was not ready. I had to come back when it opened.Kit V.
Customer did not leave a comment.Traci R.
Customer did not leave a comment.Brian D.
Customer did not leave a comment.Karen B.
The lady was super nice helps get us all set up and made sure we were set!Lainnee J.
Customer did not leave a comment.Heather K.
Customer did not leave a comment.Stephen C.
She was very friendly and tried to help with my re tal. Don't lose her.Bruce B.
I told the gentleman I was moving my daughter from tooele to riverton it. I was not told I could leave it in riverton area. And was charged both ways my daughter called and spoke to them they said it was to late for them to take charges off because I took the truck. I feel like it was his job to inform me of that as a courtesy . That would be the honest thing to do I filled the truck compleat up over what was needed. 196.79. For pick up at noon and back at 10 is crazy. I liked the man who helped me until I was told this. Really feel he was quite dishonest now. All about $ I guesskathy H.
Give us the complete information on it cost wise down to and including the â€œextra â€œ stuff such as your mandatory insurance and those insane taxes!KENNETH B.
Customer did not leave a comment.Mary W.
Customer did not leave a comment.Donovan M.
Customer did not leave a comment.Daniel K.
Devin was an awesome help. He made the transaction quick and painless and answered all my questions with out any trouble. Only problem I had was that he was wearing my white converse shoes🤪🤣Jeremy C.
Customer did not leave a comment.DEVIN P.
Customer did not leave a comment.DENTON M.
The person in charge was absolutely incredible. Very friendly, willing to help. And just pleasantSALLY B.
Customer did not leave a comment.KODY H.
Customer did not leave a comment.PATRICK DAVID M.
Awesome Experience and fantastic customer service!!!DAVID R.
Sarah was amazing! Helped me out with everything I needed.RYAN S.
Customer did not leave a comment.GALE M.
I get to location that is 30 miles away from the closest U-haul. Could not rent from the u-haul 3 miles away. That is not right. Get to the location and the tow dolly has a broken strap. I then have to drive out of my way to go and pick it up and it took a total of 2 hours to get all of this. also had to pay for gas for 40 miles that I had to drive. I got nothing for that. Talking about a mess. Im not happy at all with U-haul on this rental. Im very angry. I would like to speak to someone about my experience. Lady was rude to me on the phone call. just not good at all.Gary A.
Customer did not leave a comment.MARGARET T.
Sarah Kunke (not sure how to spell last name) is one of thee kindest, most professional Uhaul service people ever. Sometimes renting a big ol Uhaul truck can be intimidating. But not this time. Sarah put me at total ease. Thank you!SARA J.
Wonderful customer service!PATRICK C.
Customer did not leave a comment.Shad M.
Great lady working the front desk!ALICE K.
Customer did not leave a comment.CHRISTINE N.
I was extremely hesitant to rent a Uhaul again because of really awful experiences in the past. However, this was so great! I don't have one negative thing to say. Sarah was so friendly and polite, she even helped me with getting a storage unit there also!! Such a great experience, I would definitely highly recommend renting a Uhaul from her again!!BRITTNEY W.