Customer Reviews for My Storage Erda
(U-Haul Neighborhood Dealer)

Rating:

4.0

Check-in was slow because of a system outage. They were using a backup POS system.

Rating:

5.0

Manager listened to everything we said and was friendly as well as helpful responding to our circumstances.

Rating:

5.0

Very professional and courteous person I checked in with at the location. Super 2 way rental deal. Great folks to work with. Nice, clean and dependable vehicle. Thanks! 🇺🇸🇺🇸

Rating:

5.0

It was great and easy

Rating:

2.0

Don't schedule more than 1 person at the same time. Also, make sure your trailer lights are functional. The only tester available was to test my vehicle hookups, not the trailer's female end. It took almost 2 hours to get the trailer off the lot between all the other people and the light issues.

Rating:

5.0

The lady who helped me was great so help full even when the system was down she called everyone she could to be able to get Me my car dolly

Rating:

4.0

Things were handled great! I was in a hurry and had limited time but was able to walk in and order last minute. Jen was amazing at handling things and was very polite. We did run into some issues with the computer system, but she was able to call and get help from someone right away. Thanks you guys!

Rating:

5.0

This site is always great and close to were I live. U-Haul wanted me to take it to Salt Lake City which is a lot further.

Rating:

5.0

Amazing customer service! The process was very smooth and quick. Highly recommend, will be returning in the future.

Rating:

5.0

Ryan saved my bacon at the end of the business day on a Saturday. My fighter would have been stuck all weekend with a broken down car otherwise. Thanks, Ryan. You're my hero.

Rating:

4.0

Gas tank was on 1/8 tank on pick up. Had to chip off 4” of ice before I could depart. Would have been nice to have an ice scraper in the truck.

Rating:

1.0

Train your people, do a better recruitment job! Market is bad but common! You can find better people

Rating:

5.0

New tires with better traction on the van trucks.

Rating:

1.0

Returned rental hours before it was due was told everything was good, and my rental was never checked in by employee. Next day i was called by uhaul that i never Returned trailer. Had to call many times to resolve issue

Rating:

5.0

Ryan went out of his way to ensure everything went smoothly and treated me like a gold status member. That perk doesn't exist but I’ve rented enough U-Haul’s over the past 2 months I should be considered a platinum member. One more cross country trip is in my future and I now where I’m getting my next rental at. Thanks Ryan for saving the day.

Rating:

5.0

Very friendly

Rating:

3.0

N/a

Rating:

3.0

Everything worked out great. The only thing I would improve is the initial steps for mobile pickup are long and some of it (ie: entering drivers license, selfie, and referrals) could have been done when the initial registration was submitted. The gas gauge was also showing less than 3/4 and it would let me adjust it saying it was less than during the initial steps.other than the initial steps the actual move and truck was great and I would rent another one in the future.

Rating:

5.0

Everything went flawlessly from pickup to return. I would definitely recommend this location. Great experience.

Rating:

5.0

Wonderful costumer service

Rating:

5.0

Manager was super helpful.

Rating:

5.0

Nothing needed

Rating:

4.0

They forgot to give a lock for the back trailer. It turned out okay but we had to leave the truck overnight and we where nervous.

Rating:

5.0

The rental process was very easy and the location manager was very helpful.

Rating:

5.0

Great customer service!

Rating:

5.0

They were so awesome with my return. 10/10, 5 Stars, 100%!!!

Rating:

2.0

Lot is small

Rating:

5.0

Jessica was a perfect representative of the U-Haul organization. Extremely professional and most amenable to our moving experience.

Rating:

5.0

Nothing, Jess was great to work with. She did I fine, professional job at taking care of me.

Rating:

5.0

Jessica is the Raddest!! Super helpful, even all banged up. Keep up the great work! And keep the urethane side down!

Rating:

3.0

The 26' truck had the engine light on when I "pre-flight" checked it. A few minutes for the tech to come out, diagnosed a possible spark plug issue, or whatever. She reset it (light off). I don't believe it came on again during the 11 hr drive. The manager was nice and accommodating and treated me well. The location did not have a dolly, which I ordered, but did have appliance dollies which I did not need. Seriously, how can you not have dollies?? I needed to go 50+ miles to the Erda location because in all of Salt Lake Valley, there wasn't a 26', which I'd ordered a week before. I did receive an extra day and was able to pick it up a day earlier, which was great. I also received an extra 50 miles, which was also nice. On this form, you ask if I would recommend this location to a friend and i checked "Not Applicable" and the submission would not go unless i checked yes or no. Don't give me the option if it isn't available for a valid answer.

Rating:

5.0

She was very, very helpful even with her hurt arm. She was able to hook up a trailer amazing give her a raise.

Rating:

5.0

Jessica was amazing! Great communication. Truck was spotless clean. Thanks! A++

Rating:

5.0

Needs to have someone there more hours out of the day.

Rating:

5.0

Wow! Great service Jessica is a great addition to your company. She went above and beyond her job roll to make sure that I was able to get into a truck. It's employee's like this that make this world a better place. I wish everyone could find such great people like this to employ. If it wasn't for Jessica I would have taken my rental somewhere else. Many thanks to her for being such a great person. Thanks again. JIm

Rating:

1.0

Using the U-Haul app was terrible. It would crash constantly. I couldn't finish the check-in process. I had to call for help. The whole thing took an hour. It was awful. I'll never rent from U-Haul again.

Rating:

5.0

The lady behind the counter could not have been nicer. Excellent customer service. Easy to find and easy access to for pick up and return. Highly recommend.

Rating:

4.0

Answer phones calls , try and return phone calls when people leave messages. Apps says open when this location was closed. Besides that the staff was great

Rating:

5.0

The young lady worked with me in a very kind way and I was not in the beginning she set a good example for me Thank you for her patience

Rating:

5.0

the lady that helped us was awesome

Rating:

5.0

Emily was awesome! She was knowledgeable, helpful, and easy to talk to. I've rented here a couple other times and will continue to when I need a U-Haul.

Rating:

5.0

Staff were very helpful and friendly. Overall a good experience with this location, however this equipment was another issue. The brakes on the car trailer were non-operational but it was not discovered until the antique vehicle was loaded and the trip was underway. Thankfully my vehicle was capable of the trailer without brakes, but it pushed the limits on steep grades across I-80. Made the same trip with a well maintained trailer last year no problems. Makes me wonder what unrequired maintenance will be needed on my personal vehicle because insufficient maintenance/inspection was done on the rented trailer. Also ratchet straps on the trailer were nearly corroded solid, should have been a warning of the lack on proper maintenance on the equipment.

Rating:

2.0

Have everything ready when the truck has been reserved. I waited two hours. I am in a domestic situation and didn't want to be there any longer then needed. This stressed me out to no end. Then for 3 hours use of the truck, I was charged an outrageous amount. I will tell the government officials about this, they were helping me out.

Rating:

5.0

I don’t know about the next customer or your storage, but as far as your equipment and the personnel that we’ve dealt with, I’d say everything is very efficient, straightforward and easy to deal with.

Rating:

1.0

The transmission literally gave out. Stop making customers pay for your shitty business decisions like running your fleet into the ground.

Rating:

5.0

Very good customer service despite it being very bad weather outside.

Rating:

5.0

Just keep up the great work guys☺️Sarah was an amazing person and provide professional service

Rating:

5.0

Sara is an excellent employee.

Rating:

5.0

Sarah at the front desk was very helpful and very knowledgeable. Highly recommend your place to family and friends.

Rating:

5.0

Staff is friendly and very helpful.