Customer Reviews for My Storage
(U-Haul Neighborhood Dealer)

105 reviews

9285 Cool Spring Rd   Mechanicsville, VA 23116

(804) 417-4312

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(804) 417-4312

9285 Cool Spring Rd
Mechanicsville, VA 23116

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

PATRICK L 
Rating:
5.0

Convenient and cost effecient

Franz l 
Rating:
5.0

Make sure the wipers are working on the trucks!

Jim G 
Rating:
2.0

We were not notified there was an after hours pick up charge. We were also given a truck with less than a full tank, then got charged for gas. Not super happy with this.

Derek B 
Rating:
5.0

Customer did not leave a comment.

Andrew S 
Rating:
4.0

Customer did not leave a comment.

EMILY L 
Rating:
3.0

I would recommend the location again, but the truck had a check engine light on, one tire had a low pressure warning (which went off when the tire warmed up, so it probably wasn't urgent, and there was existing damage that had been marked, but was not on the app's pictures. The service was responsive and fine. thank you.

Edward S 
Rating:
5.0

Customer did not leave a comment.

angela r 
Rating:
5.0

Customer did not leave a comment.

Kyle A 
Rating:
5.0

Customer did not leave a comment.

David D 
Rating:
5.0

Customer did not leave a comment.

Leighton F 
Rating:
4.0

The women behind the counter appeared put out that we checked in on line and didnt want to have anything to do with us after that. Couldn't answer our questions and was dismissive

JENNIFER T 
Rating:
1.0

I was not contacted back within 48 hours, as my order summary said I would be. I am still waiting to find out if I will receive a moving truck and tow caddy for my car. I need confirmation very soon or I will have to go with another company.

Patrick S 
Rating:
5.0

The truck is clean when i picked up. Collection and return offices are easy to locate. Instructions were clear. Agents are very helpful and nice people. Thank you for your great service!

Failah A 
Rating:
5.0

Customer did not leave a comment.

bruce h 
Rating:
5.0

the people at the desk were super nice people

Bruce H 
Rating:
5.0

Customer did not leave a comment.

Lewis A 
Rating:
5.0

Customer did not leave a comment.

Andrew L 
Rating:
5.0

Customer did not leave a comment.

Barry S 
Rating:
5.0

Clerk was quite upset that she was not aware I was coming; I returned the same day I picked up, despite the two day allowance. Told me I would have to go somewhere else, she had no room to park. Eventually turned around, but was not a “problem-solving” customer rep

Richard C 
Rating:
5.0

Excellent front desk service.

Ramakrishnareddy C 
Rating:
5.0

Customer did not leave a comment.

Crystal S 
Rating:
4.0

The Uhaul truck was clean, but the transmission needs maintenance. When putting the truck into gear, it would not connect until I gave it a lot of gas, which caused the truck to lurch either backwards (if in reverse) or forwards. This made it difficult at stop lights and backing into or out of spots.

John H 
Rating:
1.0

Customer did not leave a comment.

BEREATHA S 
Rating:
5.0

Freindly people. The smoothest check in I've ever had. The bed of truck, however. was dirty and needed to be scrubbed down.

Janice R 
Rating:
5.0

Customer did not leave a comment.

Christopher P 
Rating:
5.0

Customer did not leave a comment.

Carlton P 
Rating:
4.0

Maintenance your vehicles properly! Including, stuck latches, mirrors attached so you can see, front end alignments, check transmissions etc etc etc

Pat C 
Rating:
1.0

The storage facility itself was very nice, however, the truck that they gave me was not. For starters, it was very dirty and it was obvious it had not been cleaned for quite a while. The truck had a seriously deflated tire when I got it that had to be replaced by a roadside service. The windshield wipers were broken (wiper inserts torn and the insert springs were detached from the wipers and bent), so I had to replace those before my trip. The wide angle mirror on the drivers side started to fall off toward the end of the trip. In short, I was given a truck that was unsafe to drive, especially in the rain (which it did rain during my trip). It would not even have passed VA state inspection with the wipers the was they were. I don't know who is supposed to maintain these trucks, but in my case it ended up being the customer (me). This was a very bad experience, and I won't be using U-Haul again.

Wyatt P 
Rating:
5.0

Customer did not leave a comment.

Susan H 
Rating:
5.0

It was a pleasant experience. No issues at all.

Mark B 
Rating:
5.0

Nothing!

MARYC M 
Rating:
5.0

I have rented from this location at least four times...always excellent service!! Highly recommend this location.

Shirley D 
Rating:
5.0

Customer did not leave a comment.

ROBERT L 
Rating:
5.0

Jenny was very pleasant and helpful and knowledgeable

CHARLESJOSEPH T 
Rating:
5.0

I greatly appreciated the kind and courteous customer service from My Storage employees and can't think of anything they could have done better! The U-HAUL website struggled to pull up and crashed a few times on my phone as well as their computer. That was about the only thing I would like to see improved in the future.

BRYCE E 
Rating:
5.0

very good experence.

DANIEL L 
Rating:
5.0

Customer did not leave a comment.

ROBERT L 
Rating:
5.0

Customer did not leave a comment.

Robert J 
Rating:
4.0

my truck's battery died, got jumped by roadside, then died AGAIN the next day. please get U-Haul to maintain these trucks properly

WILLIAM J 
Rating:
5.0

Friendly staff

GREGORY S 
Rating:
4.0

The steering was extremely loose making it a memorable driving experience...not in a good way. Vehicle could use some major mechanical work.

DAVE R 
Rating:
4.0

Rental was fine. This location closes early so had to do an after hour return. The on-line return process is cumbersome and I was never able to complete the process on my smart phone. I called the location the next day and she completed the return for me. All is good.

MARK A 
Rating:
1.0

The reservation was made online and the location failed to set it up on the original date. It took nearly an hour for someone to answer the call when I reached out for help. I had to reschedule for the following day and make new arrangements with the person I was getting furniture from. Very inconvenient. The person that helped me over the phone did not offer any type of discount for the inconvenience, which I felt was very deserved, plus the made it a 4 hour reservation when I only needed 2. Thank God I noticed the error and was able to make adjustments or I would have had to pay a lot more. Was not a great experience. I did however like the fact that I was able to rent the truck only for the time I needed it and nit the entire day like other places. If I could get some kind of refund to my credit card, I would really appreciate it.

Ethan K 
Rating:
5.0

More available locations, Too far for a pickup.

MASONWAYNE R 
Rating:
5.0

All went well. Even though I had some things fall through on my end with moving, the U-Haul team was more was more than helpful and understanding.

Bubba W 
Rating:
5.0

Customer did not leave a comment.

Travis W 
Rating:
5.0

Everything was fine, the staff was very professional and courteous. Will definitely do business again. Thanks!

DIONS G 
Rating:
4.0

Customer did not leave a comment.

JOHNHERBERT L 
Rating:
5.0

Was completely unable to check in online to return truck - uhaul website kept telling me it couldn't confirm my location despite location being turned on. Was grateful for the very helpful person working at My Storage for assisting with what was supposed to be an easy return. Truck was not filthy but not clean either- felt like it had been with the fleet for a while

SUSAN C 
Rating:
5.0

Customer did not leave a comment.

RANDOLPH L 
Rating:
5.0

Customer did not leave a comment.

GARY H 
Rating:
3.0

This started off bad... your app didn't work... finally got the truck for 11am to 9pm... turned it in at 5:30pm... app still isn't working so I get charged for a second day when I was way ahead of time... advice: make your key return digital... you should put a code in to return after hours... unless you like stealing from your customer... I promise I will never use you again!!! You were a recommendation... I will not recommend... I tried calling several times to no avail... very unprofessional!!!

ROXANNE M 
Rating:
3.0

Dropped of using online return after hours.

DARRYLGARTH G 
Rating:
5.0

The *location* is fine. Uhaul, on the other hand, made numerous mistakes throughout this process. I spent well over half an hour helping Uhaul fix these errors on the phone. Uhaul later attempted to collect more money from me, which I did not owe. I refused and was told I'd receive a call from Uhaul with 48 hours to resolve. 48 hours has come and gone, no phone call. Previous experience with Uhaul has been similar. When renting from Uhaul I make the assumption that you are going to make many mistakes and require lots of hand-holding by me to fix. Staff at the location confirmed that nearly every Uhaul customer that goes through it have stories like mine. It's a good thing you're cheap, because at your best, your service is awful..

ADAM C 
Rating:
5.0

Customer did not leave a comment.

DALE R 
Rating:
4.0

Customer parking area was confusing/not clear

LEWISALEXANDER A 
Rating:
1.0

system was clunky. service person lacked knowledge.

Armstead J 
Rating:
4.0

Customer did not leave a comment.

John B 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY W 
Rating:
5.0

Customer did not leave a comment.

WANDA M 
Rating:
4.0

Everything was good except towards the return. It was on 1/2 tank when I got it depending on how you sit in the driver's seat so I returned it on the 1/2 mark and the argument was because the needle left the mark just a very tiny bit seen, she told me it wasn't 1/2 full BUT it was on the mark. So my response was so you want me to run down the street and put in .50 or .75 cents of course she said no. After the back and forth she said that she didn't charge me for it, I believe it was not anything to describe her version of NOT 1/2 full or SLIGHTLY LESS then perfectly 1/2 full. IF YOU USE THIS LOCATION make sure to take a picture of the mileage, gas and inside the cargo cause I was about to be accused of taking the dolly also. 🤔😶

JOHN A 
Rating:
5.0

Nothing to recommend at this time

George W 
Rating:
5.0

Customer did not leave a comment.

Joseph C 
Rating:
5.0

Customer did not leave a comment.

Michael P 
Rating:
5.0

Staff was awesome.

DAVID D 
Rating:
5.0

Customer did not leave a comment.

Raymond D 
Rating:
4.0

Better system to understand when people could be dropping vehicles off. I arrived the same day as I picked up, and they were not expecting me for another 36 hours.

WILLIAMBENCK S 
Rating:
4.0

Customer did not leave a comment.

KEITH S 
Rating:
5.0

I didn't create my account at the beginning of the rental, instead waited until I was done. This caused the link to expire and prevented me from being able to use the app to check out. I turned in the truck, and dropped off the key in the drop box, without any confirmation that my checkout had completed successfully. The app reported that someone from Uhaul would call me, they did not.

JEFFREYLYNN V 
Rating:
5.0

It was a great! Very easy in and out and the lady was super nice and helpful!

Kenneth C 
Rating:
5.0

Customer did not leave a comment.

TINAMARIE W 
Rating:
5.0

Great customer service!

Barbara H 
Rating:
5.0

Very friendly, patient, and professional.

CHARLES W 
Rating:
5.0

Easy pickup and helpful location.

Steve S 
Rating:
4.0

Customer did not leave a comment.

ARNETHAF M 
Rating:
5.0

Customer did not leave a comment.

Warren R 
Rating:
4.0

Customer did not leave a comment.

Jovanny A 
Rating:
5.0

Awesome facility. Great & Clean trucks.

Eric H 
Rating:
4.0

Customer did not leave a comment.

Tracy G 
Rating:
5.0

Customer did not leave a comment.

Ivan L 
Rating:
5.0

Keep the same agent that helped me. She was very proactive in anticipating my needs.

William H 
Rating:
5.0

Customer did not leave a comment.

SHAWN m 
Rating:
5.0

Customer did not leave a comment.

Everette B 
Rating:
5.0

Customer did not leave a comment.

Roberta T 
Rating:
5.0

Attendant was extremely helpful and friendly!

Sean F 
Rating:
5.0

Customer did not leave a comment.

Andrew Y 
Rating:
5.0

Customer did not leave a comment.

Brendon G 
Rating:
3.0

Location no longer offers after hours drop off which significantly reduced the time that I was able to keep the truck. It is unlikely that I would utilize this location again without the after hours drop off.

David A 
Rating:
2.0

Make sure checkout person is cheerful and thorough.

Miles M 
Rating:
3.0

No Sunday hours, so equipment return may be difficult. Onsite manager wasn't the most customer-friendly.

Brad D 
Rating:
5.0

Customer did not leave a comment.

Jessica L 
Rating:
1.0

Not available access to drop off after hours. Not open until 9am. Had to travel to the location three times to drop the trick off.

Steven B 
Rating:
2.0

Make sure all equipment is on location. I has to drive to another facility to get an appliance cart.

MICHAEL H 
Rating:
5.0

All good

Billy M 
Rating:
5.0

Customer did not leave a comment.

Chris P 
Rating:
5.0

Customer did not leave a comment.

Rachel D 
Rating:
3.0

I arrived at my scheduled time of 9:00 am. When this location opens. Nobody was there until 9:30 or so. The woman who showed up to cover was nice and friendly. She was quick and efficient with getting me back on track for my moving day. I’m sure this isn’t an everyday thing there and they handled it well.

Andrew P 
Rating:
5.0

Maureen was very friendly and helpful!

Paula S 
Rating:
5.0

Customer did not leave a comment.

Eddie C 
No reviews have been submitted for this location.

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